| Paper Title | Author(s) | Page No. |
| Preface | | v |
| Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs | | iix |
| Biographies of contributing authors | | x |
| The Application of Zachman Framework in Architecting a Collaborative Digital Library | Abrizah Abdullah and A.N. Zainab University of Malaya, Kuala Lumpur, Malaysia | 1-10 |
| Evaluation of use of online resources in an Islamic university education | Ahmad Bakeri Abu Bakar1 and Mohammad Khaled Isa Al-Shboul2 1International Islamic University, Kuala Lumpur, Malaysia 2University of Malaya, Kuala Lumpur, Malaysia | 11-20 |
| Multitasking: The Uncertain Impact of Technology on Knowledge Workers and Managers | Frank Bannister and Dan Remenyi Trinity College, Dublin, Ireland | 21-30 |
| The Evaluation of the Impact of Internet-Based Technologies on International Service Delivery | Clara Benevolo and Riccardo Spinelli University of Genoa, Italy | 31-40 |
| Networks, Technologies and Globalisation Processes in SMEs. The Italian Case | Marco Bettiol1, Maria Chiarvesio2 and Eleonora Di Maria1 1Department of Economics and Management, University of Padova, Italy 2Department of Economics, University of Udine, Italy | 41-50 |
| Research Methods for IT/IS Systems’ Evaluation, a Critical Appraisal | Jytte Brender Aalborg University and Virtual Centre for Health Informatics, Denmark | 51-58 |
| Evaluating the Problem Solving, Preserving and Causing Effects of a Healthcare Information System in a Hospital Clinic | Hanna Broberg University of Kalmar, Sweden | 59-66 |
| Contextual Factors Influencing Strategic Information Systems Planning in a Network: Evaluation of Two Inter-Municipality Projects in Finland | Tijs van den Broek1, Ton Spil1, Timo Kestilä2, Michel Ehrenhard1 and Hannu Salmela2 1University of Twente, Enschede, the Netherlands 2Turku School of Economics, Finland | 67-76 |
| A Case Study of SME Web Application Development via Agile Methods | Peter Clutterbuck, Terry Rowlands and Owen Seamons University of Queensland, Brisbane, Australia | 77-88 |
| Implicit Personal Contracts and Actor-Group Consensus in CRM Implementations – Evidence for Their Role in Influencing Success | Ian Corner1 and Matthew Hinton2 1Barston Consultancy Ltd, Appleby Magna, UK 2Business School, The Open University, Milton Keynes, UK | 89-98 |
| ICT Adoption by ICT SMEs in the UK West Midlands – the Forgotten ICT Adopters | Pat Costello, Andy Sloane and Caroline Chibelushi University of Wolverhampton, West Midlands, UK | 99-110 |
| Using an Enterprise Information Management System to Enhance IT Compliance and Information Value | Renata Paola Dameri Department of Business Administration, University of Genova, Italy | 111-122 |
| Can ICT Enhance Value-Driven Health Care? | Martin D’Cruz Turku School of Economics, Finland, and Indiana University, USA | 123-130 |
| The Comprehensive Challenges to the Contemporary Knowledge Worker | Carel De Beer University of Pretoria, South Africa | 131-138 |
| National Survey of SMEs’ use of IT in Four Sectors | Romano Dyerson, G. Harindranath, David Barnes Royal Holloway University of London, UK | 139-148 |
| Analyzing the Topics Discussed in CEO Blogs: A Content Analysis Approach | Jose Esteves and Víctor Bohórquez IE Business School, Madrid, Spain | 149-158 |
| Evaluate IT Where Effects Occur and get Directives for Managerial Action | Birgitta Fagerström Kareld School of Mathematics and Systems Engineering, Växjö University, Sweden | 159-168 |
| An Investigation of the Effective Management of Communication for Successful Distributed Software Development Teams | Stephanie Finn and Robert Benyon Rhodes University, Grahamstown, South Africa | 169-176 |
| Interpretative IT Evaluation in the Public Sector: Two Steps Forward and one Backwards | Elisabeth Frisk Department of Applied IT, Gothenburg University, Sweden | 177-184 |
| Reward Systems in the Post Digitization era: Possible Benefits and Risks | Pontus Fryk Uppsala University, Sweden | 185-192 |
| A Framework for Enterprise Resource Planning System Selection by Small and Medium Enterprises | Neetu Ganapathy1 and Javali Raju2 1SDM Institute for Management Development, Mysore, India 2Kuvempu University Post Graduate Center, Davangere, India | 193-202 |
| Evaluation of e-Government Implementation from a Social Perspective | Kerstin Grundén Department for Economics and IT, University West, Trollhättan, Sweden | 203-210 |
| Bronze, Silver and Gold: Effective Membership Design in Customer Rewards Programs | Anders Hederstierna and Henrik Sällberg School of Management, Blekinge Institute of Technology, Ronneby, Sweden | 211-208 |
| Mobile Messaging has Significant Impact on Primary Health Care Professionals | Inga Hunter and Richard Whiddett Massey University, Palmerston North, New Zealand | 219-226 |
| Evaluating Electronic Financial Records Management in the Implementation of e-Government in Malaysia | Nurussobah Hussin, Wan Satirah, and Mohd Nazir Ahmad Universiti Teknologi MARA, Shah Alam, Malaysia | 227-238 |
| Adoption and Evaluation of Mobile Commerce in Chile | Ranjan Kini
Indiana University Northwest, Gary, USA | 239-252 |
| Where is Information Ethics in Iranian Library and Information Science Publications and Services? | Mortaza Kokabi School of Education and Psychology, Shaheed Chamran University, Ahwaz, Iran | 253-258 |
| Improving Decision Making and Management With an Enterprise Resource Planning System: a Case Study | Juha Kontio and Elina Kontio Turku University of Applied Sciences, Finland | 259-268 |
| A Framework for Evaluating Compliance of Public Service Development Programs with Government Enterprise Architecture | Katja Liimatainen, Jukka Heikkilä and Ville Seppänen Information Technology Research Institute, University of Jyväskylä, Finland | 269-276 |
| A Drug Crime Data Mart to Support Publication on Demand | Ronald Meijer1, Jan van Dijk1, Erik Leertouwer1 and Sunil Choenni1,2 1Ministry of Justice WODC, Den Haag, The Netherlands 2Rotterdam University, Rotterdam, The Netherlands | 277-286 |
| Evaluation of Management Information Systems from the Service Quality Perspective | Omenogo Veronica Mejabi Univeristy of Ilorin, Nigeria | 287-294 |
| A User Perspective on Usability of Information Systems | Minna-Maarit Metsälä1, Heidi Mikkola2 and Heikki Saastamoinen2 1National Board of Taxes, Helsinki, Finland 2Jyväskylä University of Applied Sciences, Jyväskylä, Finland | 295-304 |
| Creating the Theory for Conceptual Framework: Benchmarking ICT Supported Training Using the Online Course Design Maturity Model | Peter Mkhize University of South Africa, Pretoria, South Africa | 305-314 |
| The Impact of PMBoK® Tools, Techniques and Complementary Factors on Information Systems Project Success | Flora Mpazanje, Irwin Brown and Kosheek Sewchurran University of Cape Town, South Africa | 315-324 |
| Modeling the Return of Information System Investments | Emil Numminen School of Management, Blekinge Institute of Technology, Ronneby, Sweden | 325-334 |
| A Quality-Based Real-Time Information Management System within a Medical Environment: The Case of Falls Assessment | John O’Donoghue¹, John Herbert1, David Sammon¹ and Kieran O’Connor2 ¹University College Cork, Ireland 2Mercy University Hospital and the South Infirmary Victoria University Hospital, Cork, Ireland | 335-342 |
| Information Overload in Industrial Enterprises - Results of an Empirical Investigation | Annika Öhgren and Kurt Sandkuhl Jönköping University, Sweden | 343-350 |
| Project Management Practice for Rural ICT Project Sustainability in Developing Countries | Caroline Pade, Brenda Mallinson and Dave Sewry Rhodes University, Grahamstown, South Africa | 351-362 |
| Acquiring Information Systems through Organisational Learning | Torsti Rantapuska1 and Outi Ihanainen2 1Lahti University of Applied Sciences, Finland 2Odeco Ltd, Helsinki, Finland | 363-370 |
| Data and Information Quality in Geriatric Medicine: The Patient Data Analysis Information System | David Sammon¹, Kieran O’Connor² and John Leo¹ ¹University College Cork, Ireland ²Mercy University Hospital and the South Infirmary Victoria University Hospital, Cork, Ireland | 371-382 |
| A Guideline for Virtual Team Managers: The Key to Effective Social Interaction and Communication | Lara Schlenkrich and Christopher Upfold Rhodes University, Grahamstown, South Africa | 383-392 |
| Windows to the Real World – A Comparison of IS Project Management Student Learning | Elsje Scott1, Kosheek Sewchurran1 and Nata van der Merwe2 1University of Cape Town, Cape Town, South Africa 2Cape Peninsula University of Technology, Cape Town, South Africa | 393-402 |
| Organisation Personality and the Adoption of ICT: e-Commerce in the UK Construction Industry. | Andy Sloane and Martin Jackson University of Wolverhampton UK | 403-410 |
| Cross-Cultural Consumer Perspectives in 3G Mobile Services Adoption | Lei Tang ESC Rennes School of Business, Rennes, France | 411-424 |
| Towards an Agile IT Organisation: A Review of Prior Literature | Tommi Tapanainen, Mikko Hallanoro, Johannes Päivärinta and Hannu Salmela Turku School of Economics, Finland | 425-432 |
| Critical Success Factors for Effective IT Leadership | Natja von Urff Kaufeld, Vimbayi Chari and David Freeme Rhodes University, Grahamstown, South Africa | 433-442 |
| Information Evaluation Empirical Investigations in Engineering Organizations | Yuyang Zhao1, L.C.M Tang2, M. J. Darlington1, S. A. Austin2, and S.J. Culley1 1Department of Mechanical Engineering, University of Bath, UK 2Department of Civil and Building Engineering, Loughborough University, UK | 443-450 |