5th International Conference on Intellectual Capital, Knowledge Management & Orgainisational Learning

Proceedings of ICICKM 2007
The 4^th International Conference on Intellectual Capital, Knowledge Management & Organizational Learning.
held at the University Of Stellenbosch Business School, South Africa
on 15-16 October 2007

The proceedings of the above conference are now available to purchase in CD-ROM only.

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Paper Title	Author(s)	Page
Preface		vi
Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs		ix
Biographies of contributing authors		x
Knowledge Management Strategic Alignment in the Gulf Cooperation Council Countries	Jaflah AlAmmary and Chun Che Fung School of Information Technology, Murdoch University, Murdoch, Australia	1
Knowledge Management Practices in Brazilian Organizations - A Conceptual Shift Towards "Ba"	Rivadávia Drummond de Alvarenga Neto FEAD Minas – Mestrado Profissional em Administração, Brazil Centro Universitário UNA, Brazil Fundação Dom Cabral (FDC), Brazil	11
Knowledge Management Practices in the Low-Tech Industry: The Thai Furniture Case	Aurilla Bechina Arntzen¹ and Lugkana Worasinchai² ¹College University i Hedmark, Rena, Norway ²Bangkok University, Bangkok,Thailand	21
Challenges in Communication and Alternative Ways of Communicating in Knowledge Management	Aurilla Aurelie Arntzen-Bechina, Nkosi Ndlela and Tone Vold Hedmark University College, Rena, Norway	29
Organizational Learning in Inter-organizations	Viveca Asproth Mid Sweden University, Östersund, Sweden	37
A Multidimensional Model of Small Business Knowledge Management	Sunday Babalola Department of Psychology, University of Ibadan, Nigeria	43
Managing Knowledge Within Military Open Source Software (MOSS) Projects	Pierre Barbaroux¹ and Thomas Le Texier² ¹Center of Research of the French Air Force, France ²University of Nice Sophia-Antipolis, Valbonne Cedex, France	53
Managing Knowledge of a new Discipline: Does Community Informatics Have a Theoretical Basis?	Andy Bytheway and Zoran Mitrovic Cape Peninsula University of Technology, Cape Town, South Africa	61
Implementation of a Knowledge Management Initiative: Turning KMS use into Profit	Sven Carlsson and Thomas Kalling Lund University, Lund, Sweden	69
The Feasibility of Developing a Regional Indigenous Knowledge (IK) Database: A Case Study in Knowledge Management in South Africa	Stephanie Cawood and Leandra Ehlers Department of Afroasiatic Studies, University of the Free State, South Africa	77
Knowledge Management Practices Within Higher Education Institutions in the UK	Desireé Joy Cranfield and John Taylor University of Southampton, UK	87
One Size does not fit all – Towards a Typology of Knowledge-Centric Organisations	Marié Cruywagen¹, Juani Swart² and Wim Gevers¹ ¹University of Stellenbosch Business School, Cape Town, South Africa ²University of Bath School of Management, Bath, UK	99
Role of Breakthroughs in Learning and Capability Building: Evidences from two High Technology Firms	Mukund Dixit, Sunil Sharma and Amit Karna Indian Institute of Management, Ahmedabad, India	109
Quality Issues in Web Information and Knowledge Management	Fefie Dotsika University of Westminster, London, UK	119
The View From Everywhere: Towards an Epistemology for Urbanites	Marcus Foth¹, Nancy Odendaal² and Greg Hearn¹ ¹Queensland University of Technology, Brisbane, Australia ²University of KwaZulu-Natal, Durban, South Africa	127
Financial Literacy and its Benefits on a Household, Corporate and Macroeconomic Level	Hubert Fromlet^1,2 ¹Baltic Business School, Kalmar, Sweden ²Blekinge Institute of Technology, Ronneby, Sweden	135
Value Creation in Russian Companies: The Role of Intangible Assets	Tatiana Garanina and Dmitry Volkov Saint-Petersburg State University, Russia	143
The Creation of an IC Model for a University in South Africa: A Solution to Learner Attrition?	Apostolos Giannakopoulos and Sheryl Buckley University of Johannesburg, Gauteng, South Africa	153
Information Anxiety: Fact, Fable or Fallacy	John Girard¹ and Michael Allison² ¹Minot State University, Minot, ND, USA ²Touro University International, Cypress, CA, USA	161
Using Knowledge for Competitive Advantage in Professional Services: A Case Study	Paul Griffiths^1,2 and Dan Remenyi³ ¹Birchman Group, Latin America ²Henley Management College, UK ³Trinity College Dublin, Ireland	169
An Interorganizational Learning Approach to New Innovations: Exploring the e-Newspaper Case	Carina Ihlström Eriksson and Maria Åkesson Halmstad University, Halmstad, Sweden	179
Distance Learning among Teachers and School Principals in Francophone Institutions: An Initial Knowledge Repository Associated with Individual Competencies and Organizational Capabilities for Collaborative Work	Claire IsaBelle ¹, Hélène Fournier ² and Gilles St-Amant ^{3 1}University of Ottawa, Lussier, Ottawa, Canada ²ITI, National Research Council Canada, NB., Canada ³Université du Québec à Montréal , Canada	189
Knowledge Resource Providers in a Grid Enabled Infrastructure - The Case of Deep Rural Small and Medium Enterprises	Salah Kabanda, Johnson Iyilade, and Matthew Adigun University of Zululand, Kwadlangezwa, South Africa	199
Transactive Memory System in a Distributed Software Development Team: A Case Study	Natalia Kitaygorodskaya University of Vaasa, Vaasa, Finland	209
Knowledge Management in Health Service Organizations: the Role of Knowledge Brokers	Réjean Landry, Nabil Amara and Jalila Jbilou Laval University, Quebec City, Canada	217
Retaining Knowledge and Skills in Eskom Through Knowledge Management	Gerrit Lok Corporate Consultant, Eskom Resources and Strategy Division, South Africa	227
Reconsidering Knowledge…and Business Improvement	Larry Lucardie^1,2, Paul Hendriks³and Joost van Ham¹ ¹Knowledge Values, Schiphol Airport, The Netherlands ²Uppsala University, Sweden ³Radboud University Nijmegen, Nijmegen, The Netherlands	235
Knowledge Management Practices and Challenges in an International Non-Governmental Network of Organisations: Examining One World International	Patricia Mweene Lumba and Gretchen Smith University of Cape Town, South Africa	245
Learning out of the Classroom	Colleen Magner University of Pretoria, Johannesburg, South Africa	255
Thinking Versus Knowing: How Unthought Knowns Embed Collectively	Ajeet Mathur^1,2 and Sari Mattila² ¹Indian Institute of Management Ahmedabad, India ²Institute of Applied Manpower Research, New Delhi, India ³Tampere University of Technology, Finland	263
The Intangible Asset "Family" - A Major Resource Within the Family Business	Claudia Mueller and Margit Raich Innsbruck University School of Management, Austria	271
How can we Improve on What we Do? The Potential of Effectively Utilising our Community of Practice	Kalpana Nathoo University of Cape Town, South Africa	279
Knowledge Management and Enhanced Government Service-Delivery in Kenya	Ezra Ondari-Okemwa¹ and Gretchen Smith² ¹UNISA, Pretoria, South Africa ²University of Cape Town, South Africa	285
On Measuring Organizational Relationships: Threats to Validity in the Use of Key-Informants	Haris Papoutsakis Technological Education Institute of Crete, Heraklion, Greece	293
Sharing of Experiences in the Area of Public Sector Skills Acquisition and Intellectual Assets Creation in Middle East and North Africa (MENA) Region With use of Situation Room Analysis	Dimitris Paschaloudis¹, Garyfallos Fragidis², George Papadourakis¹, and Adamantios Koumpis^{3 1}Institute of Technology and Education of Serres, Greece ²Institute of Crete, Crete ³Research Programmes Division, Altec S.A, Greece	307
Knowledge Sharing Across Higher Education Institutes in Interregional Countries-The Case of an Academic Network Between Greece and Bulgaria	Dimitri Paschaloudis¹, Maria Tsourela¹, Costas David¹, John Kaliakatsos² and Panos Pantelidis¹¹Technological Education Institute of Serres, Greece ²Technological Education Institute of Crete, Greece	315
Social Software begat Web 2.0 begat Enterprise 2.0 begat Business Value?	Keith Patrick University of Westminster, London, UK	321
The Role of Experience in the Creation of Intellectual Capital	Noel Pearse Rhodes University, Grahamstown, South Africa	329
Selecting and Applying Methods for Assessment of Intellectual Capital: Complexity of Decisions	Agnieta Pretorius and Petrie Coetzee Tshwane University of Technology, Pretoria, South Africa	337
Inhibitors and Enhancers to Knowledge Sharing: Lessons from the Voluntary Sector	Gillian Ragsdell Loughborough University, UK	349
Core Competencies as Intangible Assets - How to Identify	Margit Raich¹, Paul Schober² and Claudia Müller¹ ¹University of Innsbruck, Austria ²Hafelekar Consulting, Austria	357
The Relative Impact of Social Capital and Organizational Learning on Knowledge Transfer in Organizations	Jo Rhodes, Peter Lok, Richard Yu-Yuan Hung and Shih-Chieh Fang University of South Australia, Adelaide, Australia	367
The Future of Intellectual Capital	Göran Roos and Stephen Pike Intellectual Capital Services Ltd., London, UK	375
Developing a Leadership Company: Leadership at All Responsibility Levels as a Core Competence of the Leader of the Future	Sandra Rothenberger School of Management, Innsbruck University, Austria	385
Knowledge Transfer and Information Communication in Science: Mapping Social Networks among Crystallographers in South Africa	Gretchen Smith University of Cape Town, South Africa	393
Mapping the Relationship between Knowledge Management and Information Architecture	Louise Taljaard and Gretchen Smith University of Cape Town, South Africa	403
Towards the Sufficiency Economy: Knowledge Management and Development for Sustainable HRD	Saowaree Taphontong, Kulkanya Napompech, and Montri Kukuan King Mongkut’s Institute of Technology Ladkrabang, Bangkok, Thailand	411
The Emergence and Diffusion of the Concept of Knowledge Work	Hanna Timonen and Kaija-Stiina Paloheimo Helsinki University of Technology, Espoo, Finland	421
Alchemical Learning – A Model for Designing ‘Participatory Learning’	Liz de Wet and Elaine Rumboll University of Cape Town Graduate School of Business, Cape Town, South Africa	431
Managing Complex Adaptive Networks	Roy Williams University of Portsmouth, UK	441