| Paper Title | Author(s) | Guide Page | Page No. |
| Preface | | xxiv | xxiv |
| Conference committee | | xxvi | xxvi |
| Biographies | | xxx | xxx |
| The Impact of the Perceived Expatriates’ Leadership Styles on Thai Subordinates’ Intention to Share Knowledge | Pichamon Adulavidhaya and Vincent Ribière | 1 | 1 |
| Creating Change Agents Network (CAN) for Leveraging KM Change | Yasha Afshar-Jalili and Douglas Weidner | 1 | 10 |
| Exploitation and Organizational Performance: The Role of old Knowledge and Absorptive Capacity Reviewed | Hammady Ahmed-Dine Rabeh, Daniel Jimenéz-Jimenéz and Micaela Martínez-Costa | 3 | 20 |
| Organisational Readiness for Knowledge Management: University of Bahrain Case Study | Yousif Al-Bastaki and Amani Shajera | 3 | 28 |
| Knowledge Sharing in Networks Within the Healthcare Sector: Measuring Knowledge Management Capabilities | Marisa Barbeira, Mário Franco and Heiko Haase | 5 | 37 |
| Chance Encounters: Where do They Take Place and What is the Benefit? | Claudia Erni Baumann and Roman Boutellier | 6 | 48 |
| Analysis of the Barriers of Knowledge Sharing: An Insight of Thai Firms | Aurilla Aurelie Bechina Arntzen and Lugkana Worasinchai | 7 | 57 |
| Critical Assessment of the use of Published Knowledge Management Literature and the Rate of Uptake of Knowledge Management Research | Denise Bedford | 8 | 54 |
| Middle Managers’ Behavioral Exemplarity: A Sine qua non Condition for Knowledge Transfer | Julie Béliveau | 9 | 75 |
| Using Visualization for Strategic Decision Making: A Case of Slovenian Entrepreneurs | Roberto Biloslavo, Tina Bratkovič Kregar and Katjuša Gorela | 10 | 83 |
| The Strength of Ties on Social Networks: An Examination of Demographic Determinants | Pavel Bogolyubov
| 11 | 93 |
| Knowledge Marketing: Issues and Prospects | Ettore Bolisani and Enrico Scarso | 12 | 100 |
| Using the Soft System Methodology for Designing an Integrated and Inter-Firm Knowledge Management Capabilities Maturity Model | Jean-Pierre Booto Ekionea, Gérard Fillion, Michel Plaisent and Prosper Bernard | 13 | 108 |
| Knowledge Dynamics in Negotiations | Constantin Bratianu and Stefan Iordache | 13 | 118 |
| Knowledge Strategies in Using Social Networks | Constantin Bratianu and Ivona Orzea | 15 | 127 |
| Knowledge Management Processes in the Portuguese Local Government Sector | Elisabeth Brito and Leonor Cardoso | 16 | 135 |
| The Personal Touch: Exchanging Knowledge Through Manager Placements in Research Teams | Alison Bullock, Zoё Slote Morrisand Christine Atwell | 17 | 144 |
| Organisational Instructional Communication as a Cultural Based Competitive Intelligence Tool | Alexandru Capatina and Gianita Bleoju | 18 | 152 |
| Can Family Firms Innovate? Sharing Internal Knowledge Under a Social Capital Perspective | Antonio Carrasco-Hernández and Daniel Jiménez-Jiménez | 20 | 161 |
| The Recognition of the Intangible Assets in Business Combinations: The Portuguese Case | Carla Carvalho, Ana Maria Rodrigues and Carlos Ferreira | 21 | 169 |
| Enabling Employees’ Knowledge Sharing Through Organizational and Individual Factors: Evidence From Italian Firms | Vincenzo Francesco Cavaliere Sara Lombardi and Daria Sarti | 22 | 179 |
| Application of Business Model Principles to Website Project Management | Michal Charvat and Jan Voracek
| 23 | 189 |
| Synergy Between Competitive Intelligence and Knowledge Management: a key for Competitive Advantage | Jihene Chebbi Ghannay and Ben Ammar Mamlouk Zeineb | 24 | 198 |
| A Generic Architecture for Virtual Enterprise Memories | Imane Chikhi and Hafida Bouarfa | 24 | 208 |
| Safe Medication use in Paediatrics: A Challenge Related to Information Capture, Management and Control | Ana Cibotaru and Monique Lortie
| 25 | 217 |
| Knowledge Sharing Among University Teachers: The Role of Organizational Commitment | Vítor Costa and Samuel Monteiro | 26 | 226 |
| Knowing - Source of Competitive Advantage in Postcapitalist Economy “Architecture” | Elizabeth Lorena Croitor (Tcaciuc) and Andrei Alexandru Morosan | 27 | 234 |
| A Knowledge Management and Organizational Intelligence Model | Cristiano de Trindade de Angelis and Charles Despres | 28 | 242 |
| Social Capabilities and Innovation in the Industrial Cluster: A Case Study in Southern Italy | Annunziata de Felice | 29 | 256 |
| The Relationship Analysis Between Knowledge and Student Learning Outcomes | Alina Mihaela Dima, Ramona Cantaragiu and Denisa Gilmeanu | 30 | 264 |
| Knowledge Managers for Small and Medium Size Service Organizations | Mihaela Dumitrana, Gabriel Jinga, Gabriel Radu and Georgiana Toader | 31 | 272 |
| Applying Positive Psychology to Knowledge Management | Jamal El-Den | 32 | 280 |
| Balancing Knowledge Management and Competitive Intelligence, Initial Insights | Scott Erickson and Helen Rothberg | 33 | 287 |
| How Shared Language and Shared Vision Motivate Effective Knowledge Sharing Behavior | Max Evans, Anthony Wensley and Chun Wei Choo | 34 | 284 |
| A New Framework for Organizational Knowledge That Enables Critical Justification | Doron Faran | 35 | 303 |
| IT Competency, Internal and External Learning Competency and the Commercial Success of Innovation | Anabel Fernández-Mesa, Jose Ferreras-Méndez, Joaquín Alegre-Vidal and Ricardo Chiva-Gómez | 35 | 312 |
| Intellectual Capital Statements in Brazilian SME: Lessons Learned From the First Pilot-Implementations | Eloi Fernández y Fernandez, Kai Mertins, Camilo Augusto Sequeira and Markus Will | 37 | 321 |
| The Effects of a Multilevel web Based Daily Reporting System on Knowledge Management of a Multi Project Organization | Hadi Fotoohi
| 38 | 331 |
| Common Benefits and Goal Cooperativeness as Driving Forces for Knowledge Management | Gabriele Frankl
| 39 | 341 |
| Knowledge Management Practices: A Framework Proposal | Ricardo Mota Freitas, Paula Morais and Filomena Lopes | 40 | 350 |
| Challenges Facing Airport Billing Processes, Knowledge Hierarchies and Performing Employees at Fraport | Dieter Früauff, Karim Menacere and Yusra Mouzughi | 41 | 359 |
| Are There Differences in the way Middle Managers and Their Subordinates are Available for Each Other Based on the Middle Managers' Individual Characteristics? | Zoltán Gaál, Lajos Szabó, Nóra Obermayer-Kovács and Anikó Csepregi
| 42 | 370 |
| Knowledge Sharing in Crowdsourcing – it is More Than Motivation | Chunmei Gan, Miia Kosone and Kirsimarja Blomqvist | 43 | 380 |
| Identification and Documentation of Managerial Experiences: A Conceptual Framework | Hossein Ghasemi, Mehdi Shami Zanjani and Mohammad Mousakhani | 44 | 389 |
| The Influence of Affective Commitment and Trust on Knowledge Sharing In Malaysian Universities: A Comparison Between Public and Private Universities | See Kwong Goh and Manjit Singh Sandhu
| 45 | 396 |
| Environmental Knowledge Management Processes and Supply Chain Management Environmental Performance of Malaysian Manufacturing Firms: An Exploratory Study | Gerald Guan Gan Goh, Uchenna Cyril Eze and Kian En Lim | 46 | 406 |
| Intellectual Capital Competitiveness Evaluation (ICCE), a Conceptual Model | Michele Grimaldi, Livio Cricelli and Musadaq Hanandi | 47 | 415 |
| Using Creativity Techniques as Operative Knowledge Management Tools: A Case Study | Norbert Gronau, André Ullrich, Edzard Weber and Christof Thim | 48 | 425 |
| Knowledge Creation in Collaborative Research Projects: Project Management as Enabler, Hindrance or Just a Simple Tool? | Linda Hald, Agnar Johansen and Anandasivakumar Ekambaram | 49 | 433 |
| A Descriptive Analysis of KMS Success in Turkish Healthcare Organisations | Meliha Handzic and Kursad Ozlen | 50 | 441 |
| Fifty-Plus Years on and the Question Remains: Why do we Still not Have a Theory of Tacit Knowledge? | Harold Harlow | 50 | 450 |
| From Narration to a Conclusion in Online Competence Network Meetings | Inge Hermanrud
| 51 | 458 |
| Requirements Modelling in International Information Systems Design – What Competencies are Needed and how to Manage Them? | Tore Hoel and Philipp Holtkamp | 52 | 466 |
| ERP Systems in Knowledge-Intensive Companies: An Illustrative Case Study of a Publisher | Eli Hustad and Dag Olsen | 53 | 476 |
| Improving Knowledge Sharing: Leading Practices Applied to a Distributed Program Management Community | Elena-Victoria Iancu, Remko Helms, Knut Grahlmann and Frank Harmsen | 54 | 485 |
| Ignorance Management: An Alternative Perspective on Knowledge Management in Multinational Organisations | John Israilidis, Russell Lock and Louise Cooke | 55 | 493 |
| Consumer Knowledge: the Differences Between the Perceptions of the Consumer’s own Behavior and that of an Observer | Nicolae Istudor and Corina Pelau
| 56 | 502 |
| The Barriers to Knowledge Sharing Within a Third Sector Sport Organisation | Thomas Jackson, Chris Hinde, Paul Parboteeah, Rebecca Timms and Rachel Washington | 57 | 510 |
| The Role of National Culture in Knowledge Sharing: A Multinational Corporation Perspective | Thomas Jackson, Paul Parboteeah and Victoria Morgan | 58 | 520 |
| Organizational Learning for Innovation: Challenges for Different Organizations Management | Brigita Janiunaite and Monika Petraite | 59 | 530 |
| Living Uncertainty Management – an Approach to Learning and Improvement in Project-Based Organizations | Agnar Johansen, Anandasivakumar Ekambaram, and Linda Hald | 60 | 540 |
| Knowledge Management – What do Uncertainty Management and the Project Owner Perspective Have to do With it? | Agnar Johansen, Trygve Steiro and Anandasivakumar Ekambaram | 61 | 548 |
| Organizational Learning of Teachers in Higher Education: Challenges and Opportunities of Knowledge Management | Palmira Juceviciene and Gintare Edintaite
| 62 | 557 |
| Concept of Knowledge Management at the Front-End of Innovation: Research From NetLine | Magdalena Jurczyk-Bunkowska and Krzysztof Jungowski | 63 | 567 |
| Recommendations for Scientific Collaboratories: Application of KM Findings to a Scientific Collaboratory | Marcela Katuščáková and Martin Katuščák | 64 | 576 |
| Factors Affecting Knowledge Sharing (KS) in Jordanian Pharmaceutical Companies | Radwan Kharabsheh, Ihab Magableh and Kahraman Zuriqat | 65 | 584 |
| The Role of External Knowledge in Open Innovation – A Systematic Review of Literature | Paul Kruse | 66 | 592 |
| Application of Preventive Practices by Nurses: An Innovative Perspective of Knowledge Absorptive Capacity | Elena Laroche and Saliha Ziam | 67 | 602 |
| Knowledge Management Strategy, Relational Learning and the Effectiveness of Innovation Outcomes: A Study in Spanish Hospitals | Antonio Leal-Rodríguez, Antonio Leal-Millán, Jose Luis Roldán-Salgueiro and Jaime Ortega-Gutiérrez | 68 | 608 |
| Strategic Factors for Developing Sustainable Knowledge Based Organizations | Ramona – Diana Leon | 68 | 618 |
| A Knowledge Management Methodology to Enhance Learning Experience of Undergraduate and Postgraduate Coursework Students | Nelson Leung, Nicole Tsang, Narumon Sriratanaviriyakul, Melina Silva and Hannarong Shamsub | 70 | 626 |
| Competiveness From Contextualisation of Supply Chain Knowledge | Gabriela López, Steve Eldridge Salomón Montejanoand Patricia Silva | 71 | 635 |
| Knowledge Managers and Transfer Agents: Their Role and Integration in the Development and Implementation of Knowledge Translation Tools | Monique Lortie, Lise Desmarais and Éléna Laroche | 72 | 644 |
| Knowledge Creation and the Employee Well-Being – Analysis of the Relationship | Agnes Maciocha, Brian Niehoff and Jukka Surakka | 73 | 652 |
| The Relationship Between Knowledge Management and Innovation Level in Mexican SMEs: Empirical Evidence | Gonzalo Maldonado Guzmán, María del Carmen Martínez Serna and Domingo García Pérez de Lema | 74 | 659 |
| The Role of Knowledge Dynamics in Developing a Medical Community of Practice | Virginia Maracine, Iulia Maries, Ettore Bolisani, Emil Scarlat, and Adriana Sarah Nica | 75 | 665 |
| Organizational Capabilities and Customer Value: A Dynamic Capability View | Silvia Martelo, Carmen Barroso and Gabriel Cepeda | 76 | 676 |
| Methodology for Implementing a Collective Intelligence Creation Model in Business Networks | Jenny Martínez Crespo and José Alfredo Vásquez Paniagua | 77 | 684 |
| Codification and Reutilization of Knowledge in the Naval Industry | Eusebio-Ángel Martínez-Conesa and Antonio Juan Briones Peñalver | 78 | 692 |
| Knowledge Exchange Between IKEA and Suppliers Through Social and Environmental Strategy | Isabella Martucci, Annunziata de Felice and Dario Schirone | 79 | 699 |
| Knowledge Management in Alliances Between MNCs and SMEs: Evidence From the Pharmaceutical Field | Maurizio Massaro, Francesca Dal Mas, Roland Bardy and Disma Mazzola | 81 | 708 |
| Testing the Intellectual Capital Model Using Biplots | Florinda Matos, Albino Lopes, Nuno Matosand Valter Vairinhos | 82 | 717 |
| Developing Effective Change Leadership to Build the Knowledgeable Organisation: A Paradoxical Foundation | Jane McKenzie, Christine van Winkelenand Paul Aitken | 83 | 726 |
| Impact of Relational Capital on Business Value | Jose Domingo García Merino, Lidia García Zambrano and Arturo Rodríguez Castellanos | 84 | 735 |
| Adoption of Knowledge Management Systems in Technological Innovation Contexts | Ángel Meroño Cerdán and Carolina López Nicolás | 85 | 742 |
| Drivers of Knowledge Management Innovations in the Healthcare Sector | Ángel Meroño Cerdán and Carolina López Nicolás | 86 | 751 |
| A Research on Knowledge Leader in a Polishing Industry Cluster | Takuya Miyamoto
| 87 | 760 |
| Management of Knowledge Workers | Ludmila Mládková | 88 | 766 |
| Knowledge Management in the United Kingdom: Cases in Action | Sandra Moffett, Rodney McAdam and Paul Humphreys | 89 | 774 |
| Human Resources Management Role in Knowledge Management – a Structural Model | Samuel Monteiro and Leonor Cardoso | 90 | 785 |
| Organizational Knowledge Management to Increase Productivity | Arturo Mora-Sot, Maria-Isabel Sanchez-Segura, Alejandro Ruiz-Robles and Fuensanta Medina-Dominguez | 91 | 792 |
| The Conditions, Motives and Methods of Sharing Knowledge With the Participation of key Personnel in Enterprises | Mieczysław Morawski | 91 | 802 |
| Volume Two | | | |
| A Structural Equation Model for Performance in Universities Based on Knowledge Management | Fattah Nazem | 92 | 809 |
| A Structural Equation Model of Knowledge Management for Empowerment in Universities | Fattah Nazem
| 93 | 817 |
| Knowledge Management and Customer Relationship Management for Accounting Services Companies | Mirela Elena Nichita, Marcel Vulpoi and Georgiana Toader
| 94 | 825 |
| Facilitators and Barriers in Local Emergency Knowledge Management: Communities of Practice in Inter-Organizational Partnerships | Martin Nkosi Ndlela
| 95 | 832 |
| What or Whom do Knowledge-Managers Manage? | Hans-Erik Nissen | 95 | 839 |
| The Unobtrusive way of Organisational Knowledge Mapping | Josef Nožička
| 96 | 848 |
| The Need for a Robust Knowledge Assessment Framework | Jamie O’Brien
| 97 | 857 |
| Exploring Complexity in the Relationship Between Entrepreneurial Knowledge Exploration and Exploitation: Individual Assigned Patents in Ireland, 1976-2009 | Marie O’Connor and Nola Hewitt-Dundas
| 98 | 865 |
| Knowledge Management in the Fashion Industry | Sabina Olaru, Pyerina Carmen Ghituleas and Emilia Filipescu | 99 | 873 |
| Cynefin for Practitioners: Avoiding Diagnostic and Intervention Feedback Errors | Gary Oliver
| 100 | 882 |
| Organizational Learning and Corporate Reputation: Relations and Effects on Financial Performance | Isabel Olmedo-Cifuentes and Inocencia Martínez-León | 102 | 889 |
| Lessons Learned from Knowledge Management Failure Factors | Andrew Ologbo and Khalil Nor | 103 | 899 |
| Decision Making Methodology to Support the Project Implementation of Knowledge Management in Business | José Alfredo Vásquez Paniagua and Jenny Martínez Crespo | 104 | 904 |
| Putting Knowledge Management to Work: Modeling and Operationalizing the Relationship Between Knowledge Transfer and International Project Success | Arthur Pantelides | 105 | 913 |
| Psychological Contract and Knowledge Management Mediated by Cultural Dynamics | Vishal Parikh and John Walton | 106 | 923 |
| Global Social Knowledge Management: The Future of Knowledge Management Across Borders? | Jan Pawlowski and Henri Pirkkalainen
| 107 | 933 |
| Manifesto for a Standard on Knowledge Exchange in Social Knowledge Management Environments | René Peinl, Stefan Thalmann, Lars Hetmank, Paul Kruse, Isabella Seeber, Jan Pawlowski, Markus Bick, Ronald Maier and Eric Schoop | 108 | 943 |
| Understanding the Role of Trust in Virtual Communities of Practice: Perspectives From Members and Businesses | Hang Thu Pho, Nina Saustrup and Torben Tambo | 109 | 952 |
| The Impact of Relationship Marketing on the Development of the Intellectual Capital of a Company | Nicolae Al. Pop and Corina Pelau | 110 | 961 |
| Dependence of Research Productivity on Transaction Costs | Evgeny Popov and Maxim Vlasov | 112 | 967 |
| Action Learning and Knowledge Management | Cătălina Radu
| 112 | 975 |
| Students’ Knowledge Management and Uses of Web 2.0 Technologies in Higher Education: Comparative Study Between Four Different Countries (Canada, U.S.A, India, and Saudi Arabia) | Lila Rajabion, Samir Shah, Kumarashvari Subramaniam and Reza Ariaeinejad | 113 | 984 |
| Identifying Barriers of Knowledge Sharing in Malaysian Small and Medium Sized Enterprises (SMEs) | Ashkan Rangamiztousi and Neo Tse Kian | 114 | 992 |
| Learning Organizations in Emergent Economies | Ruxandra Rauliuc and Constantin Bratianu | 116 | 1001 |
| The Role of Knowledge in the Process of Growth of Italian Firms | Anna Maria Costanza Rinaldi | 117 | 1010 |
| Managing Knowledge Networks for Sporting Events: Evidence From an Italian Case | Anna Romiti and Daria Sarti
| 118 | 1016 |
| Benchmarking Competitive Intelligence Activity | Helen Rothberg and Scott Erickson | 119 | 1026 |
| An Empirical and Theoretical Study of the Relevance of Knowledge Management in Energy Power Generator Organisations | Lourdes Sáiz, Ángel Manzanedo, Roberto Alcalde and María Alonso | 120 | 1033 |
| The Influence of Technology Slack and Tacit Knowledge in the Capability of Organizational Learning in Hospital-In-the-Home Units | Paz Salmador Sánchez, Juan Gabriel Cegarra Navarro, Gabriel Cepeda Carrión and Eva Martínez Caro | 121 | 1041 |
| Competitive Intelligence and Co-Opetitive Influence Networks: The Case of High-Technology European SMEs | David Salvetat | 122 | 1046 |
| Intellectual Capital and Knowledge Management Models Within Public Healthcare Organizations | Ramón Sanguino Galván, Ascensión Barroso Martínez and Diego Goenaga Castro | 123 | 1056 |
| Intellectual Capital and Financial Results: A Case Study | Helena Santos-Rodrigues, Guiomar Pereira-Rodrigues and Desireé Cranfield | 124 | 1065 |
| Service Quality Through Managing Knowledge Integration in Healthcare Organziations: The Case of a Rehabilitation Centre in Italy | Daria Sarti and Anna Romiti | 125 | 1071 |
| Multilayer Structure of Knowledge Nodes | Christian-Andreas Schumann and Claudia Tittmann | 126 | 1079 |
| The Facilitating Role of Knowledge Processors on Knowledge Costs: A Differentiated Perspective on Knowledge Integration Within Action Teams | Evangelia Siachou
| 127 | 1086 |
| Identifying Knowledge Management Characteristics at Team Level in Knowledge Intensive Organizations | Ram Manohar Singh and Meenakshi Gupta | 128 | 1093 |
| Knowledge Management for Competitive Advantage: A Case Study of a Global Energy Consulting Group | Walter Skok, Kevin Clarke and Sandeep Krishnappa | 129 | 1100 |
| The Role of eLoyalty in Online Health Care Services Success | Marcelina Solano-Lorente, Eva Martínez-Caro and Juan Gabriel Cegarra-Navarro | 130 | 1110 |
| An Approach to the Quality Assessment of Higher Education Institutions via Knowledge Management Principles | Jana Stefankova and Oliver Moravcik | 130 | 1118 |
| Knowledge Management Creativity: Cause and Solution to the Financial Crisis | Marta-Christina Suciu, Cosmin Imbrişcă and Luciana Picioruş | 132 | 1127 |
| Aspects of Knowledge Management in Slovak Industrial Enterprises | Jana Sujanova, Peter Gabris, Miroslav Licko, Pavel Pavlenda and Renata Stasiak-Betlejewska | 133 | 1135 |
| Online Marketing in Higher Education | Petr Svoboda, Jan Voracek and Michal Novak | 134 | 1145 |
| Integrated Model of Knowledge Risk Management and Intellectual Capital in a Bank | Adrian Dumitru Tanţău and Eliza Laura Paicu (Coraş) | 135 | 1153 |
| Management of Tacit Knowledge to Overcome Learning Barriers Between Professions | Christof Thim and Nadja Weber
| 137 | 1163 |
| Knowledge Management in the Smart University | Natalia Tikhomirova, Vladimir Tikhomirov, Valentina Maksimova and Yury Telnov | 138 | 1172 |
| Who are the Customers Sharing Knowledge in Terms of Internet Shopping? | Kamila Tislerova
| 139 | 1179 |
| Building the Intangible Cube: Assessment of the Relevant Organisational Dimensions of Intangible Assets | Eduardo Tomé and Miguel Gonzalez-Loureiro | 140 | 1186 |
| Making Sense of Personal Knowledge Management: Revitalising Knowledge Management Systems Development through an Empirical Study Within an Organization | Man-Chie Tse and Ravinder Singh Kahlon
| 141 | 1194 |
| Importance of Knowledge Services in the Czech Republic and Germany: A Case Study | Zuzana Tučková
| 142 | 1202 |
| Intellectual Capital Statement (ICS) as a Method of a Measurement and Management of Knowledge Assets | Anna Ujwary-Gil | 143 | 1211 |
| The Creation and Deterioration of Intellectual Capital in a Meta-Organisation | José Vale, Manuel Branco and João Ribeiro | 144 | 1222 |
| Knowledge Management: An Empirical Study of the Absorptive Capacity of Portuguese SMEs | Luís Valentim, João Lisboaand Mário Franco | 145 | 1230 |
| An Exploration of Epistemic Culture as a Barrier to Knowledge Flows | Christine van Winkelen and Jane McKenzie | 146 | 1239 |
| Encouraging Innovation and Entrepreneurship Through International Cooperation | Viera Vancova, Milos Cambal, Rastislav Beno and Dagmar Caganova
| 147 | 1247 |
| Knowledge Management and Organisational Structure: Mutual Influences | Mihai Vărzaru, Anca Antoaneta Vărzaru and Carmen Cristina Albu | 148 | 1255 |
| Knowledge Transfer Strategies in Medical Education | Simona Vasilache | 149 | 1262 |
| A Framework for Creating Creative Workspaces | Christian Walter
| 150 | 1267 |
| Linking Congenital Learning With Organizational Performance Through Work-Life Balance Culture | Anthony Wensley, David Cegarra-Leiva, Maria-Eugenia Sanchez-Vidal, and Juan-Gabriel Cegarra-Navarro | 151 | 1275 |
| KM in Action: Experiences From an Australian Government Trial of Intellectual Capital Statements | Merryl Whyte and Suzanne Zyngier
| 151 | 1284 |
| A Case for Repositories in Knowledge Management Systems | Ryan Zammit and Mark Woodman
| 153 | 1293 |
| Tracing Emerging Meanings by Computer: Semiotic Framework | Igor Zatsman | 154 | 1302 |
| How Knowledge Brokers Promote Research Findings: Theory and Evidence From Canadian Health Services | Saliha Ziam, Réjean Landry and Nabil Amara
| 155 | 1312 |
| Non-Academic Paper | | 157 | 1322 |
| Knowledge Management Monitoring and Measurement in Organizations: Ecopetrol Experience and Story | Oscar Guerra and William Sánchez
| 159 | 1324 |
| PhD papers | | 161 | 1333 |
| Innovation Strategy and new Product Success: An Empirical Review of the Role of Exploitation and Exploration | Hammady Ahmed-Dine Rabeh, Daniel Jimenéz-Jimenéz and Micaela Martínez-Costa | 163 | 1335 |
| The Impact of Organization Culture on Knowledge Sharing Among Employees in Commercial Bank of Ethiopia (CBE) | Temtim Assefa, Monica Garfield and Million Meshesha | 163 | 1343 |
| Cultural Side of Tacit Knowledge Management | Andrea Bencsik, Viktória Stifter and Andrea Sólyom | 164 | 1352 |
| Theoretical Comprehension of the Term Trust and its Role in Intra-Organisational Knowledge Sharing | Madeleine Block | 165 | 1361 |
| Knowledge-Based Management for SMES from Romanis and Spain: Comparative Study | Alina Ciocârlan-Chitucea Dan Popescu and Cristina State | 166 | 1369 |
| Knowledge Management and Enterprise Risk Management In Romania- A Study Case- | Adina-Cristiana Comanescu and Iulian Visoiu | 167 | 1378 |
| Understanding the Role of Ego-Centered Knowledge Networks in Problem Solving and Individual Performance | Mahmood Ghaznavi, Martin Perry, Keri Logan, and Paul Toulson | 168 | 1386 |
| Clients Versus Employees: A Strategic Proposal to Transfer Emotional Knowledge | Claudia Grigore
| 169 | 1395 |
| Performance Analysis Methodology of Environmental Knowledge at the Organizational Level | Ionut Viorel Herghiligiu and Luminita Mihaela Lupu
| 170 | 1402 |
| How do Individuals Affect the Process of Managing Tacit Knowledge? | Jennifer Kennedy, Claire Gubbins and Finian Buckley | 171 | 1411 |
| Corporate Training in Need of new Lens | Sajid Khan and Phil Ramsey | 172 | 1418 |
| Banks’ Intangibles in Developing Relationships With Young Customers | Monika Klimontowicz | 173 | 1426 |
| Enterprise Wiki Application Scenarios and Their Relation to User Motivation | Dada Lin and Stefan Ehrlich
| 174 | 1436 |
| Collective Intelligence Model for Knowledge Management in Technology-Based Clusters | Carlos Marulanda and Patricia Lopes Marcelo y López | 175 | 1446 |
| A KM Perspective on Implementing an Electronic Patient Record Within an NHS Hospital | Sara McCracken and John Edwards | 176 | 1454 |
| Composition of ICT Project Teams From Social Network Analysis Point of View | Libor Mesicek and Jiri Svoboda | 177 | 1462 |
| What Effect Does Multi-Stakeholder Roles and Interactions Have on University Technology Commercialisation? | Kristel Miller, Sandra Moffett, Rodney McAdam, Michael Brennan | 178 | 1471 |
| Measuring Customer Satisfaction: An Infusion of Practical Insight into an old Paradigm | Pushkal Kumar Pandey, Sandra Moffett and Rodney McAdam | 179 | 1479 |
| Critical Knowledge Monitor System Model: Healthcare Context | Tiago Pereira and Henrique Santos | 180 | 1488 |
| The Impact of Individual and Organizational Characteristics on Knowledge Sharing | Alexandru-Ionuţ Pohonţu and Paula Fuioagă (Băsu) | 181 | 1496 |
| Organisational Knowledge Management: Three Case Studies in the Hospitality Industry | Bernardete Dias Sequeira , António Manuel Serra2 and João Filipe Marques | 182 | 1505 |
| Transform Explicit Knowledge to Implicit- Status or Process | Andrea Sólyom, Andrea Bencsik and Viktória Stifter | 183 | 1517 |
| Will the new Management Structures Overcome the Instability of the Economic Environment? | Georgiana Gabriela Toader, Mihaela Adriana Dumitrana, Mirela Nichita and Marcel Vulpoi | 184 | 1524 |
| SOPIM: Sensitive Organization’s Processes Identification Methodology for Knowledge Localization | Mohamed Turki, Inès Saad, Gilles Kassel and Faïez Gargouri | 186 | 1534 |
| Work in Progress Papers | | 187 | 1543 |
| Knowledge Management Maturity: Critical Reflections and Identification of Gaps | Giovana Escrivão and Sergio Luis da Silva | 189 | 1545 |
| Automated Knowledge Acquisition and Discovery: of Semantically Annotated Corpus of Ancient Artefacts | Manuella Kadar and Maria Muntean | 190 | 1548 |
| The new Dynamics of Strategy: Visual Decision Making in a Complex and Complicated Organization | Ravinder Singh Kahlon and Man-Chie Tse | 190 | 1553 |
| Transfer of Knowledge Through Patents | Nela Popescu | 191 | 1557 |
| Measuring and Managing Intellectual Capital at a University Hospital in the 21st Century | Camarena Frederic Sampedro, Maria Paz Salmador Sánchez, Frederic Sampedro Santaló and Eduard Ruiz Castañé | 192 | 1561 |
| Knowledge Management and Empowerment at a University Hospital in the 21st Century | Camarena Frederic Sampedro, Maria Paz Salmador Sánchez, Frederic Sampedro Santaló and Eduard Ruiz Castañé | 193 | 1565 |
| Knowledge Sharing in Call Centers – Understanding the Specificities, Effectiveness and Constraints | Cristina Souza de Castro and Leonor Cardoso
| 194 | 1570 |
| Knowledge Sharing and Knowledge Acquisition Behaviour: Analysis Based on Experimental Economics | Federico Torres Carballo and Beatriz Rodrigo Moya | 195 | 1573 |
| Identifying Critical Factors in Knowledge Creation: A Comparative Study in Technology-Based Companies | Thais Elaine Vick and Marcelo Seido Nagano | 196 | 1577 |
| Collaborative Machine Tool Design Environment Based on Semantic Wiki Technology | Matthias Zapp, Mandeep Singh, Jose Zendoia, and Ivan Brencsics | 197 | 1583 |
| Abstracts only | | 199 | |
| Reacting to Organizational Alerts for Changes in Knowledge Strategies and Creation | Bob Barett
| 201 | |
| Relational Dynamics between Human Resource Management and Knowledge Management | Elisa Figueiredo and Leonor Cardoso | 202 | |
| Development of a Sector-Based Strategy for Supporting the Transmission of the Knowledge and Skills Involved in the Work Activities of 911 Emergency Telecommunication Centre Agents | Charles Gagne and Georges Toulouse | 203 | |
| Creating New Knowledge for Product Development in Organizations | Pamela Izunwanne
| 204 | |
| Knowledge Management, Intranet and Organizational Change: Is This Possible? | Ute Klotz
| 205 | |
| Framework for the Management of the Utility of Environmental Knowledge | Aurora Martínez | 207 | |
| Knowledge Management Usefulness Assessment of Khorasan Razavi Construction Union: Viewpoint of Middle Managements | Farnaz Rahimi and Zahid Zarei | 208 | |
| The Effectiveness of Wikis’ Knowledge Sharing on Decision Quality, Productivity, and Satisfaction | Lin Chia-Sheng, Chuang Yu-Hao and Wesley Shu
| 209 | |
| Neuromarketing as a Tool for Knowledge Management | José Torrano | 210 | |
| Knowledge Management – Fundament of Dynamic Capabilities for Organizational Change | Orlando Marian Voica, Marin Burcea and Paul Marinescu | 211 | |
| The Research of Tacit Knowledge Extraction on Different Domains | Ming-Shu Yuan
| 212 | |
| Knowledge Cafe | | 215 | |
| Gender-related issues in knowledge management: how to promote female features and qualities in KM initiatives | Dr. Eli Hustad and Professor Aurilla Aurelie Bechina | 227 | |
