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  ECKM 2013
  5-6 September, Kaunas, Lithuania
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Proceedings of
The 13th European Conference on Knowledge Management
held at the Universidad Politécnica de Cartagena, Spain

6-7 September 2012




 


The proceedings of the above conference are now available to purchase in two formats, Book or CD-ROM. These proceedings are a 2 volume set

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The Contents of the 2 volumes of these Proceedings are shown below.

 

 

Paper Title

Author(s)

Guide Page

Page No.

Preface

 

xxiv

xxiv

Conference committee

 

xxvi

xxvi

Biographies

 

xxx

xxx

The Impact of the Perceived Expatriates’ Leadership Styles on Thai Subordinates’ Intention to Share Knowledge

Pichamon Adulavidhaya and Vincent Ribière

1

1

Creating Change Agents Network (CAN) for Leveraging KM Change

Yasha Afshar-Jalili and Douglas Weidner

1

10

Exploitation and Organizational Performance: The Role of old Knowledge and Absorptive Capacity Reviewed

Hammady Ahmed-Dine Rabeh, Daniel Jimenéz-Jimenéz and Micaela Martínez-Costa

3

20

Organisational Readiness for Knowledge Management: University of Bahrain Case Study

Yousif Al-Bastaki and Amani Shajera

3

28

Knowledge Sharing in Networks Within the Healthcare Sector: Measuring Knowledge Management Capabilities

Marisa Barbeira, Mário Franco and Heiko Haase

5

37

Chance Encounters: Where do They Take Place and What is the Benefit?

Claudia Erni Baumann and Roman Boutellier

6

48

Analysis of the Barriers of Knowledge Sharing: An Insight of Thai Firms

Aurilla Aurelie Bechina Arntzen and Lugkana Worasinchai

7

57

Critical Assessment of the use of Published Knowledge Management Literature and the Rate of Uptake of Knowledge Management Research

Denise Bedford

8

54

Middle Managers’ Behavioral Exemplarity: A Sine qua non Condition for Knowledge Transfer

Julie Béliveau

9

75

Using Visualization for Strategic Decision Making: A Case of Slovenian Entrepreneurs

Roberto Biloslavo, Tina Bratkovič Kregar and Katjuša Gorela

10

83

The Strength of Ties on Social Networks: An Examination of Demographic Determinants

Pavel Bogolyubov

11

93

Knowledge Marketing: Issues and Prospects

Ettore Bolisani and Enrico Scarso

12

100

Using the Soft System Methodology for Designing an Integrated and Inter-Firm Knowledge Management Capabilities Maturity Model

Jean-Pierre Booto Ekionea, Gérard Fillion, Michel Plaisent and Prosper Bernard

13

108

Knowledge Dynamics in Negotiations

Constantin Bratianu and Stefan Iordache

13

118

Knowledge Strategies in Using Social Networks

Constantin Bratianu and Ivona Orzea

15

127

Knowledge Management Processes in the Portuguese Local Government Sector

Elisabeth Brito and Leonor Cardoso

16

135

The Personal Touch: Exchanging Knowledge Through Manager Placements in Research Teams

Alison Bullock, Zoё Slote Morrisand Christine Atwell

17

144

Organisational Instructional Communication as a Cultural Based Competitive Intelligence Tool

Alexandru Capatina and Gianita Bleoju

18

152

Can Family Firms Innovate? Sharing Internal Knowledge Under a Social Capital Perspective

Antonio Carrasco-Hernández and Daniel Jiménez-Jiménez

20

161

The Recognition of the Intangible Assets in Business Combinations: The Portuguese Case

Carla Carvalho, Ana Maria Rodrigues and Carlos Ferreira

21

169

Enabling Employees’ Knowledge Sharing Through Organizational and Individual Factors: Evidence From Italian Firms

Vincenzo Francesco Cavaliere Sara Lombardi and Daria Sarti

22

179

Application of Business Model Principles to Website Project Management

Michal Charvat and Jan Voracek

23

189

Synergy Between Competitive Intelligence and Knowledge Management: a key for Competitive Advantage

Jihene Chebbi Ghannay and Ben Ammar Mamlouk Zeineb

24

198

A Generic Architecture for Virtual Enterprise Memories

Imane Chikhi and Hafida Bouarfa

24

208

Safe Medication use in Paediatrics: A Challenge Related to Information Capture, Management and Control

Ana Cibotaru and Monique Lortie

25

217

Knowledge Sharing Among University Teachers: The Role of Organizational Commitment

Vítor Costa and Samuel Monteiro

26

226

Knowing - Source of Competitive Advantage in Postcapitalist Economy “Architecture”

Elizabeth Lorena Croitor (Tcaciuc) and Andrei Alexandru Morosan

27

234

A Knowledge Management and Organizational Intelligence Model

Cristiano de Trindade de Angelis and Charles Despres

28

242

Social Capabilities and Innovation in the Industrial Cluster: A Case Study in Southern Italy

Annunziata de Felice

29

256

The Relationship Analysis Between Knowledge and Student Learning Outcomes

Alina Mihaela Dima, Ramona Cantaragiu and Denisa Gilmeanu

30

264

Knowledge Managers for Small and Medium Size Service Organizations

Mihaela Dumitrana, Gabriel Jinga, Gabriel Radu and Georgiana Toader

31

272

Applying Positive Psychology to Knowledge Management

Jamal El-Den

32

280

Balancing Knowledge Management and Competitive Intelligence, Initial Insights

Scott Erickson and Helen Rothberg

33

287

How Shared Language and Shared Vision Motivate Effective Knowledge Sharing Behavior

Max Evans, Anthony Wensley and Chun Wei Choo

34

284

A New Framework for Organizational Knowledge That Enables Critical Justification

Doron Faran

35

303

IT Competency, Internal and External Learning Competency and the Commercial Success of Innovation

Anabel Fernández-Mesa, Jose Ferreras-Méndez, Joaquín Alegre-Vidal and Ricardo Chiva-Gómez

35

312

Intellectual Capital Statements in Brazilian SME: Lessons Learned From the First Pilot-Implementations

Eloi Fernández y Fernandez, Kai Mertins, Camilo Augusto Sequeira and Markus Will

37

321

The Effects of a Multilevel web Based Daily Reporting System on Knowledge Management of a Multi Project Organization

Hadi Fotoohi

38

331

Common Benefits and Goal Cooperativeness as Driving Forces for Knowledge Management

Gabriele Frankl

39

341

Knowledge Management Practices: A Framework Proposal

Ricardo Mota Freitas, Paula Morais and Filomena Lopes

40

350

Challenges Facing Airport Billing Processes, Knowledge Hierarchies and Performing Employees at Fraport

Dieter Früauff, Karim Menacere and Yusra Mouzughi

41

359

Are There Differences in the way Middle Managers and Their Subordinates are Available for Each Other Based on the Middle Managers' Individual Characteristics?

Zoltán Gaál, Lajos Szabó, Nóra Obermayer-Kovács and Anikó Csepregi

42

370

Knowledge Sharing in Crowdsourcing – it is More Than Motivation

Chunmei Gan, Miia Kosone and Kirsimarja Blomqvist

43

380

Identification and Documentation of Managerial Experiences: A Conceptual Framework

Hossein Ghasemi, Mehdi Shami Zanjani and Mohammad Mousakhani

44

389

The Influence of Affective Commitment and Trust on Knowledge Sharing In Malaysian Universities: A Comparison Between Public and Private Universities

See Kwong Goh and Manjit Singh Sandhu

45

396

Environmental Knowledge Management Processes and Supply Chain Management Environmental Performance of Malaysian Manufacturing Firms: An Exploratory Study

Gerald Guan Gan Goh, Uchenna Cyril Eze and Kian En Lim

46

406

Intellectual Capital Competitiveness Evaluation (ICCE), a Conceptual Model

Michele Grimaldi, Livio Cricelli and Musadaq Hanandi

47

415

Using Creativity Techniques as Operative Knowledge Management Tools: A Case Study

Norbert Gronau, André Ullrich, Edzard Weber and Christof Thim

48

425

Knowledge Creation in Collaborative Research Projects: Project Management as Enabler, Hindrance or Just a Simple Tool?

Linda Hald, Agnar Johansen and Anandasivakumar Ekambaram

49

433

A Descriptive Analysis of KMS Success in Turkish Healthcare Organisations

Meliha Handzic and Kursad Ozlen

50

441

Fifty-Plus Years on and the Question Remains: Why do we Still not Have a Theory of Tacit Knowledge?

Harold Harlow

50

450

From Narration to a Conclusion in Online Competence Network Meetings

Inge Hermanrud

51

458

Requirements Modelling in International Information Systems Design – What Competencies are Needed and how to Manage Them?

Tore Hoel and Philipp Holtkamp

 

52

466

ERP Systems in Knowledge-Intensive Companies: An Illustrative Case Study of a Publisher

Eli Hustad and Dag Olsen

53

476

Improving Knowledge Sharing: Leading Practices Applied to a Distributed Program Management Community

Elena-Victoria Iancu, Remko Helms, Knut Grahlmann and Frank Harmsen

54

485

Ignorance Management: An Alternative Perspective on Knowledge Management in Multinational Organisations

John Israilidis, Russell Lock and Louise Cooke

55

493

Consumer Knowledge: the Differences Between the Perceptions of the Consumer’s own Behavior and that of an Observer

Nicolae Istudor and Corina Pelau

56

502

The Barriers to Knowledge Sharing Within a Third Sector Sport Organisation

Thomas Jackson, Chris Hinde, Paul Parboteeah, Rebecca Timms and Rachel Washington

57

510

The Role of National Culture in Knowledge Sharing: A Multinational Corporation Perspective

Thomas Jackson, Paul Parboteeah and Victoria Morgan

58

520

Organizational Learning for Innovation: Challenges for Different Organizations Management

Brigita Janiunaite and Monika Petraite

59

530

Living Uncertainty Management – an Approach to Learning and Improvement in Project-Based Organizations

Agnar Johansen, Anandasivakumar Ekambaram, and Linda Hald

60

540

Knowledge Management – What do Uncertainty Management and the Project Owner Perspective Have to do With it?

Agnar Johansen, Trygve Steiro and Anandasivakumar Ekambaram

61

548

Organizational Learning of Teachers in Higher Education: Challenges and Opportunities of Knowledge Management

Palmira Juceviciene and Gintare Edintaite

62

557

Concept of Knowledge Management at the Front-End of Innovation: Research From NetLine

Magdalena Jurczyk-Bunkowska and Krzysztof Jungowski

63

567

Recommendations for Scientific Collaboratories: Application of KM Findings to a Scientific Collaboratory

Marcela Katuščáková and Martin Katuščák

64

576

Factors Affecting Knowledge Sharing (KS) in Jordanian Pharmaceutical Companies

Radwan Kharabsheh, Ihab Magableh and Kahraman Zuriqat

65

584

The Role of External Knowledge in Open Innovation – A Systematic Review of Literature

Paul Kruse

66

592

Application of Preventive Practices by Nurses: An Innovative Perspective of Knowledge Absorptive Capacity

Elena Laroche and Saliha Ziam

67

602

Knowledge Management Strategy, Relational Learning and the Effectiveness of Innovation Outcomes: A Study in Spanish Hospitals

Antonio Leal-Rodríguez, Antonio Leal-Millán, Jose Luis Roldán-Salgueiro and Jaime Ortega-Gutiérrez

68

608

Strategic Factors for Developing Sustainable Knowledge Based Organizations

Ramona – Diana Leon

68

618

A Knowledge Management Methodology to Enhance Learning Experience of Undergraduate and Postgraduate Coursework Students

Nelson Leung, Nicole Tsang, Narumon Sriratanaviriyakul, Melina Silva and Hannarong Shamsub

70

626

Competiveness From Contextualisation of Supply Chain Knowledge

Gabriela López, Steve Eldridge Salomón Montejanoand Patricia Silva

71

635

Knowledge Managers and Transfer Agents: Their Role and Integration in the Development and Implementation of Knowledge Translation Tools

Monique Lortie, Lise Desmarais and Éléna Laroche

72

644

Knowledge Creation and the Employee Well-Being – Analysis of the Relationship

Agnes Maciocha, Brian Niehoff and Jukka Surakka

73

652

The Relationship Between Knowledge Management and Innovation Level in Mexican SMEs: Empirical Evidence

Gonzalo Maldonado Guzmán, María del Carmen Martínez Serna and Domingo García Pérez de Lema

74

659

The Role of Knowledge Dynamics in Developing a Medical Community of Practice

Virginia Maracine, Iulia Maries, Ettore Bolisani, Emil Scarlat, and Adriana Sarah Nica

75

665

Organizational Capabilities and Customer Value: A Dynamic Capability View

Silvia Martelo, Carmen Barroso and Gabriel Cepeda

76

676

Methodology for Implementing a Collective Intelligence Creation Model in Business Networks

Jenny Martínez Crespo and José Alfredo Vásquez Paniagua

77

684

Codification and Reutilization of Knowledge in the Naval Industry

Eusebio-Ángel Martínez-Conesa and Antonio Juan Briones Peñalver

78

692

Knowledge Exchange Between IKEA and Suppliers Through Social and Environmental Strategy

Isabella Martucci, Annunziata de Felice and Dario Schirone

79

699

Knowledge Management in Alliances Between MNCs and SMEs: Evidence From the Pharmaceutical Field

Maurizio Massaro, Francesca Dal Mas, Roland Bardy and Disma Mazzola

81

708

Testing the Intellectual Capital Model Using Biplots

Florinda Matos, Albino Lopes, Nuno Matosand Valter Vairinhos

82

717

Developing Effective Change Leadership to Build the Knowledgeable Organisation: A Paradoxical Foundation

Jane McKenzie, Christine van Winkelenand Paul Aitken

83

726

Impact of Relational Capital on Business Value

Jose Domingo García Merino, Lidia García Zambrano and Arturo Rodríguez Castellanos

84

735

Adoption of Knowledge Management Systems in Technological Innovation Contexts

Ángel Meroño Cerdán and Carolina López Nicolás

85

742

Drivers of Knowledge Management Innovations in the Healthcare Sector

Ángel Meroño Cerdán and Carolina López Nicolás

86

751

A Research on Knowledge Leader in a Polishing Industry Cluster

Takuya Miyamoto

87

760

Management of Knowledge Workers

Ludmila Mládková

88

766

Knowledge Management in the United Kingdom: Cases in Action

Sandra Moffett, Rodney McAdam and Paul Humphreys

89

774

Human Resources Management Role in Knowledge Management – a Structural Model

Samuel Monteiro and Leonor Cardoso

90

785

Organizational Knowledge Management to Increase Productivity

Arturo Mora-Sot, Maria-Isabel Sanchez-Segura, Alejandro Ruiz-Robles and Fuensanta Medina-Dominguez

91

792

The Conditions, Motives and Methods of Sharing Knowledge With the Participation of key Personnel in Enterprises

Mieczysław Morawski

91

802

Volume Two

 

 

 

A Structural Equation Model for Performance in Universities Based on Knowledge Management

Fattah Nazem

92

809

A Structural Equation Model of Knowledge Management for Empowerment in Universities

Fattah Nazem

93

817

Knowledge Management and Customer Relationship Management for Accounting Services Companies

Mirela Elena Nichita, Marcel Vulpoi and Georgiana Toader

94

825

Facilitators and Barriers in Local Emergency Knowledge Management: Communities of Practice in Inter-Organizational Partnerships

Martin Nkosi Ndlela

95

832

What or Whom do Knowledge-Managers Manage?

Hans-Erik Nissen

95

839

The Unobtrusive way of Organisational Knowledge Mapping

Josef Nožička

96

848

The Need for a Robust Knowledge Assessment Framework

Jamie O’Brien

97

857

Exploring Complexity in the Relationship Between Entrepreneurial Knowledge Exploration and Exploitation: Individual Assigned Patents in Ireland, 1976-2009

Marie O’Connor and Nola Hewitt-Dundas

98

865

Knowledge Management in the Fashion Industry

Sabina Olaru, Pyerina Carmen Ghituleas  and Emilia Filipescu

99

873

Cynefin for Practitioners: Avoiding Diagnostic and Intervention Feedback Errors

Gary Oliver

100

882

Organizational Learning and Corporate Reputation: Relations and Effects on Financial Performance

Isabel Olmedo-Cifuentes and Inocencia Martínez-León

102

889

Lessons Learned from Knowledge Management Failure Factors

Andrew Ologbo and Khalil Nor

103

899

Decision Making Methodology to Support the Project Implementation of Knowledge Management in Business

José Alfredo Vásquez Paniagua and Jenny Martínez Crespo

104

904

Putting Knowledge Management to Work: Modeling and Operationalizing the Relationship Between Knowledge Transfer and International Project Success

Arthur Pantelides

105

913

Psychological Contract and Knowledge Management Mediated by Cultural Dynamics

Vishal Parikh and John Walton

106

923

Global Social Knowledge Management: The Future of Knowledge Management Across Borders?

Jan Pawlowski and Henri Pirkkalainen

107

933

Manifesto for a Standard on Knowledge Exchange in Social Knowledge Management Environments

René Peinl, Stefan Thalmann, Lars Hetmank, Paul Kruse, Isabella Seeber, Jan Pawlowski, Markus Bick, Ronald Maier and Eric Schoop

108

943

Understanding the Role of Trust in Virtual Communities of Practice: Perspectives From Members and Businesses

Hang Thu Pho, Nina Saustrup and Torben Tambo

109

952

The Impact of Relationship Marketing on the Development of the Intellectual Capital of a Company

Nicolae Al. Pop and Corina Pelau

110

961

Dependence of Research Productivity on Transaction Costs

Evgeny Popov and Maxim Vlasov

112

967

Action Learning and Knowledge Management

Cătălina Radu

112

975

Students’ Knowledge Management and Uses of Web 2.0 Technologies in Higher Education: Comparative Study Between Four Different Countries (Canada, U.S.A, India, and Saudi Arabia)

Lila Rajabion, Samir Shah, Kumarashvari Subramaniam and Reza Ariaeinejad

113

984

Identifying Barriers of Knowledge Sharing in Malaysian Small and Medium Sized Enterprises (SMEs)

Ashkan Rangamiztousi and Neo Tse Kian

114

992

Learning Organizations in Emergent Economies

Ruxandra Rauliuc and Constantin Bratianu

116

1001

The Role of Knowledge in the Process of Growth of Italian Firms

Anna Maria Costanza Rinaldi

117

1010

Managing Knowledge Networks for Sporting Events: Evidence From an Italian Case

Anna Romiti and Daria Sarti

118

1016

Benchmarking Competitive Intelligence Activity

Helen Rothberg and Scott Erickson

119

1026

An Empirical and Theoretical Study of the Relevance of Knowledge Management in Energy Power Generator Organisations

Lourdes Sáiz, Ángel Manzanedo, Roberto Alcalde and María Alonso

120

1033

The Influence of Technology Slack and Tacit Knowledge in the Capability of Organizational Learning in Hospital-In-the-Home Units

Paz Salmador Sánchez, Juan Gabriel Cegarra Navarro, Gabriel Cepeda Carrión and Eva Martínez Caro

121

1041

Competitive Intelligence and Co-Opetitive Influence Networks: The Case of High-Technology European SMEs

David Salvetat

122

1046

Intellectual Capital and Knowledge Management Models Within Public Healthcare Organizations

Ramón Sanguino Galván, Ascensión Barroso Martínez and Diego Goenaga Castro

123

1056

Intellectual Capital and Financial Results: A Case Study

Helena Santos-Rodrigues, Guiomar Pereira-Rodrigues and Desireé Cranfield

124

1065

Service Quality Through Managing Knowledge Integration in Healthcare Organziations: The Case of a Rehabilitation Centre in Italy

Daria Sarti and Anna Romiti

 

125

1071

Multilayer Structure of Knowledge Nodes

Christian-Andreas Schumann and Claudia Tittmann

126

1079

The Facilitating Role of Knowledge Processors on Knowledge Costs: A Differentiated Perspective on Knowledge Integration Within Action Teams

Evangelia Siachou 

127

1086

Identifying Knowledge Management Characteristics at Team Level in Knowledge Intensive Organizations

Ram Manohar Singh and Meenakshi Gupta

128

1093

Knowledge Management for Competitive Advantage: A Case Study of a Global Energy Consulting Group

Walter Skok, Kevin Clarke and Sandeep Krishnappa

129

1100

The Role of eLoyalty in Online Health Care Services Success

Marcelina Solano-Lorente, Eva Martínez-Caro and Juan Gabriel Cegarra-Navarro

130

1110

An Approach to the Quality Assessment of Higher Education Institutions via Knowledge Management Principles

Jana Stefankova and Oliver Moravcik

130

1118

Knowledge Management Creativity: Cause and Solution to the Financial Crisis

Marta-Christina Suciu, Cosmin Imbrişcă and Luciana Picioruş

132

1127

Aspects of Knowledge Management in Slovak Industrial Enterprises

Jana Sujanova, Peter Gabris, Miroslav Licko, Pavel Pavlenda and Renata Stasiak-Betlejewska

133

1135

Online Marketing in Higher Education

Petr Svoboda, Jan Voracek and Michal Novak

134

1145

Integrated Model of Knowledge Risk Management and Intellectual Capital in a Bank

Adrian Dumitru Tanţău and Eliza Laura Paicu (Coraş)

135

1153

Management of Tacit Knowledge to Overcome Learning Barriers Between Professions

Christof Thim and Nadja Weber

137

1163

Knowledge Management in the Smart University

Natalia Tikhomirova, Vladimir Tikhomirov, Valentina Maksimova and Yury Telnov

138

1172

Who are the Customers Sharing Knowledge in Terms of Internet Shopping?

Kamila Tislerova

139

1179

Building the Intangible Cube: Assessment of the Relevant Organisational Dimensions of Intangible Assets

Eduardo Tomé and Miguel Gonzalez-Loureiro

140

1186

Making Sense of Personal Knowledge Management: Revitalising Knowledge Management Systems Development through an Empirical Study Within an Organization

Man-Chie Tse and Ravinder Singh Kahlon

141

1194

Importance of Knowledge Services in the Czech Republic and Germany: A Case Study

Zuzana Tučková

142

1202

Intellectual Capital Statement (ICS) as a Method of a Measurement and Management of Knowledge Assets

Anna Ujwary-Gil

143

1211

The Creation and Deterioration of Intellectual Capital in a Meta-Organisation

José Vale, Manuel Branco and João Ribeiro

144

1222

Knowledge Management: An Empirical Study of the Absorptive Capacity of Portuguese SMEs

Luís Valentim, João Lisboaand Mário Franco

145

1230

An Exploration of Epistemic Culture as a Barrier to Knowledge Flows

Christine van Winkelen and Jane McKenzie

146

1239

Encouraging Innovation and Entrepreneurship Through International Cooperation

Viera Vancova, Milos Cambal, Rastislav Beno and Dagmar Caganova

147

1247

Knowledge Management and Organisational Structure: Mutual Influences

Mihai Vărzaru, Anca Antoaneta Vărzaru and Carmen Cristina Albu

148

1255

Knowledge Transfer Strategies in Medical Education

Simona Vasilache

149

1262

A Framework for Creating Creative Workspaces

Christian Walter

150

1267

Linking Congenital Learning With Organizational Performance Through Work-Life Balance Culture

Anthony Wensley, David Cegarra-Leiva, Maria-Eugenia Sanchez-Vidal, and Juan-Gabriel Cegarra-Navarro

151

1275

KM in Action: Experiences From an Australian Government Trial of Intellectual Capital Statements

Merryl Whyte and Suzanne Zyngier

151

1284

A Case for Repositories in Knowledge Management Systems

Ryan Zammit and Mark Woodman

153

1293

Tracing Emerging Meanings by Computer: Semiotic Framework

Igor Zatsman

154

1302

How Knowledge Brokers Promote Research Findings: Theory and Evidence From Canadian Health Services

Saliha Ziam, Réjean Landry and Nabil Amara

155

1312

Non-Academic Paper

 

157

1322

Knowledge Management Monitoring and Measurement in Organizations: Ecopetrol Experience and Story

Oscar Guerra and William Sánchez

159

1324

PhD papers

 

161

1333

Innovation Strategy and new Product Success: An Empirical Review of the Role of Exploitation and Exploration

Hammady Ahmed-Dine Rabeh, Daniel Jimenéz-Jimenéz and Micaela Martínez-Costa

163

1335

The Impact of Organization Culture on Knowledge Sharing Among Employees in Commercial Bank of Ethiopia (CBE)

Temtim Assefa, Monica Garfield and Million Meshesha

163

1343

Cultural Side of Tacit Knowledge Management

Andrea Bencsik, Viktória Stifter and Andrea Sólyom

164

1352

Theoretical Comprehension of the Term Trust and its Role in Intra-Organisational Knowledge Sharing

Madeleine Block

165

1361

Knowledge-Based Management for SMES from Romanis and Spain: Comparative Study

Alina Ciocârlan-Chitucea Dan Popescu and Cristina State

166

1369

Knowledge Management and Enterprise Risk Management In Romania- A Study Case-

Adina-Cristiana Comanescu and Iulian Visoiu

167

1378

Understanding the Role of Ego-Centered Knowledge Networks in Problem Solving and Individual Performance

Mahmood Ghaznavi, Martin Perry, Keri Logan, and Paul Toulson

168

1386

Clients Versus Employees: A Strategic Proposal to Transfer Emotional Knowledge

Claudia Grigore

169

1395

Performance Analysis Methodology of Environmental Knowledge at the Organizational Level

Ionut Viorel Herghiligiu and Luminita Mihaela Lupu

170

1402

How do Individuals Affect the Process of Managing Tacit Knowledge?

Jennifer Kennedy, Claire Gubbins and Finian Buckley

171

1411

Corporate Training in Need of new Lens

Sajid Khan and Phil Ramsey

172

1418

Banks’ Intangibles in Developing Relationships With Young Customers

Monika Klimontowicz

173

1426

Enterprise Wiki Application Scenarios and Their Relation to User Motivation

Dada Lin and Stefan Ehrlich

174

1436

Collective Intelligence Model for Knowledge Management in Technology-Based Clusters

Carlos Marulanda and Patricia Lopes Marcelo y López

175

1446

A KM Perspective on Implementing an Electronic Patient Record Within an NHS Hospital

Sara McCracken and John Edwards

176

1454

Composition of ICT Project Teams From Social Network Analysis Point of View

Libor Mesicek and Jiri Svoboda

177

1462

What Effect Does Multi-Stakeholder Roles and Interactions Have on University Technology Commercialisation?

Kristel Miller, Sandra Moffett, Rodney McAdam, Michael Brennan

178

1471

Measuring Customer Satisfaction:  An Infusion of Practical Insight into an old Paradigm

Pushkal Kumar Pandey, Sandra Moffett and Rodney McAdam

179

1479

Critical Knowledge Monitor System Model: Healthcare Context

Tiago Pereira and Henrique Santos

180

1488

The Impact of Individual and Organizational Characteristics on Knowledge Sharing

Alexandru-Ionuţ Pohonţu and Paula Fuioagă (Băsu)

181

1496

Organisational Knowledge Management: Three Case Studies in the Hospitality Industry

Bernardete Dias Sequeira , António Manuel Serra2 and João Filipe Marques

182

1505

Transform Explicit Knowledge to Implicit- Status or Process

Andrea Sólyom, Andrea Bencsik and Viktória Stifter

183

1517

Will the new Management Structures Overcome the Instability of the Economic Environment?

Georgiana Gabriela Toader, Mihaela Adriana Dumitrana, Mirela Nichita and Marcel Vulpoi

184

1524

SOPIM: Sensitive Organization’s Processes Identification Methodology for Knowledge Localization

Mohamed Turki, Inès Saad, Gilles Kassel and Faïez Gargouri

186

1534

Work in Progress Papers

 

187

1543

Knowledge Management Maturity: Critical Reflections and Identification of Gaps

Giovana Escrivão and Sergio Luis da Silva

189

1545

Automated Knowledge Acquisition and Discovery: of Semantically Annotated Corpus of Ancient Artefacts

Manuella Kadar and Maria Muntean

190

1548

The new Dynamics of Strategy: Visual Decision Making in a Complex and Complicated Organization

Ravinder Singh Kahlon and Man-Chie Tse

190

1553

Transfer of Knowledge Through Patents

Nela Popescu

191

1557

Measuring and Managing Intellectual Capital at a University Hospital in the 21st Century

Camarena Frederic Sampedro, Maria Paz Salmador Sánchez, Frederic Sampedro Santaló and Eduard Ruiz Castañé

192

1561

Knowledge Management and Empowerment at a University Hospital in the 21st Century

Camarena Frederic Sampedro, Maria Paz Salmador Sánchez, Frederic Sampedro Santaló and Eduard Ruiz Castañé

193

1565

Knowledge Sharing in Call Centers – Understanding the Specificities, Effectiveness and Constraints

Cristina Souza de Castro and Leonor Cardoso

194

1570

Knowledge Sharing and Knowledge Acquisition Behaviour: Analysis Based on Experimental Economics

Federico Torres Carballo and Beatriz Rodrigo Moya

195

1573

Identifying Critical Factors in Knowledge Creation: A Comparative Study in Technology-Based Companies

Thais Elaine Vick and Marcelo Seido Nagano

196

1577

Collaborative Machine Tool Design Environment Based on Semantic Wiki Technology

Matthias Zapp, Mandeep Singh, Jose Zendoia, and Ivan Brencsics

197

1583

Abstracts only

 

199

 

Reacting to Organizational Alerts for Changes in Knowledge Strategies and Creation

Bob Barett

201

 

Relational Dynamics between Human Resource Management and Knowledge Management

Elisa Figueiredo and Leonor Cardoso

202

 

Development of a Sector-Based Strategy for Supporting the Transmission of the Knowledge and Skills Involved in the Work Activities of 911 Emergency Telecommunication Centre Agents

Charles Gagne and Georges Toulouse

203

 

Creating New Knowledge for Product Development in Organizations

Pamela Izunwanne

204

 

Knowledge Management, Intranet and Organizational Change: Is This Possible?

Ute Klotz

205

 

Framework for the Management of the Utility of Environmental Knowledge

Aurora Martínez

207

 

Knowledge Management Usefulness Assessment of Khorasan Razavi Construction Union: Viewpoint of Middle Managements

Farnaz Rahimi and Zahid Zarei

208

 

The Effectiveness of Wikis’ Knowledge Sharing on Decision Quality, Productivity, and Satisfaction

Lin Chia-Sheng, Chuang Yu-Hao and Wesley Shu

209

 

Neuromarketing as a Tool for Knowledge Management

José Torrano

210

 

Knowledge Management – Fundament of Dynamic Capabilities for Organizational Change

Orlando Marian Voica, Marin Burcea and Paul Marinescu

211

 

The Research of Tacit Knowledge Extraction on Different Domains

Ming-Shu Yuan

212

 

Knowledge Cafe

 

215

 

Gender-related issues in knowledge management: how to promote female features and qualities in KM initiatives

Dr. Eli Hustad and Professor Aurilla Aurelie Bechina

227

 

 

 

Last updated 8 September 2012

 

 

 

 

 

 

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