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ECKM 2011
1-2 September, Passau, Germany
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Proceedings of ECKM 2010

The 11th European Conference on Knowledge Management

Held at the Universidade Lusíada de Vila Nova de Famalicão, Famalicão, Portugal
2-3 September 2010

 

The proceedings of ECKM 2010 are now available to purchase.

 



CD-ROM format:
UK AND EUROPE: Cost, including post and packing, is £50.
REST OF THE WORLD: Cost, including post and packing, is £55.

 

Print version:
Contact Mandy about the availability of the printed version

The Contents of the Proceedings are shown below.

If you would like to download and read the Abstracts of the papers presented at the Conference, please click here.


To order this, or previous, Proceedings, please click here.

Title

Author(s)

Page

No.

Volume One

Preface

 

x

Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs

 

xi

Biographies of contributing authors

 

xii

Keynote abstracts

A Process view of Knowledge Management: it ain’t what you do, it’s the way that you do it

John  Edwards

xxvii

Making KM work! : A talk and knowledge café by David Gurteen

David Gurteen

xxvii

Knowledge as a Network Package: Aspects of Transfer and Translation in International Business

Nigel Holden

xxvii

Contributor Papers

A Negotiation Protocol for Data Integration Driven by Ontology

Andrea Albuquerque

1

Knowledge sharing in management processes: impact on innovation project management and innovation performance

Nekane Aramburu and Josune Sáenz

10

The Acquisition and Sharing of Domain Knowledge Contained in Software with a Compliant SIK Architecture

Vasile Avram

19

Managing Organizational Knowledge Active Forgetting: How top managers understand the concept of managing old and obsolete knowledge?

Mehdi Bagherzadeh Niri, Peyman Akhavan, and Reza Hosnavi Atashgah

27

Evaluating a Knowledge Management Systems Development Methodology: Practical Application in a Virtual Recruitment Organization

Walaa Bakry and Aboubakr Moteleb

35

The Identification of Key Managerial Competencies as a Tool for Increasing Business Competitiveness

Lucia Baňasová, Dagmar Cagáňová and Miloš Čambál

46

Investigation into Current Supply Chain Practices at a Private Healthcare Provider in South Africa

Erwin Bauernschmitt and William Conradie

54

Exploring Web 2.0 Applications as a Mean of Bolstering up Knowledge Management

Thomas Bebensee, Remko Helms and Marco Spruit

65

Knowledge, Technology and University Social Responsibility (USR): A Conceptual Framework

Aurelie Aurilla Bechina Arntzen

74

Investigation of Knowledge Sharing Practices Among Expatriates in Thailand

Aurilla Aurelie Bechina Arntzen and Pattarin Chumnumpan

82

The Alignment of Knowledge Management Strategy in Practice: A Case Study

Christian Begon and Nelly Todorova

90

A Proposal for System Performance Evaluation for an ERP Knowledge Extraction Model

Alexandre Benedetti, João Pedro Albino and Vagner Cavenaghi

98

Idea Management by Role Based Networked Learning

Marco Bettoni, Willi Bernhard, Cindy Eggs and Gabriele Schiller

107

Customer-Related Capabilities for Sustainable Competitiveness in Service Business – A Micro-Foundations Approach

Kirsimarja Blomqvist, Maarit Hyötylä, Tatiana Andreeva, Jukka Hallikas and Paavo Ritala

117

Economic Freedom, Democracy, Human Development and Cultural Paradigm: Qualitative Determinants of Foreign Direct Investments

Dima Bogdan, Dima (Cristea) Ştefana and Pirtea Marilen

128

Capitalising Knowledge Exchanges: An Interpretative Model

Ettore Bolisani

137

Inter-Generational Learning Dynamics in Universities

Constantin Bratianu, Adriana Agapie, Ivona Orzea and Simona Agoston

146

Conditionant Organizational Factors in Knowledge Management Processes

Elisabete Brito, Leonor Cardoso and Carlos Ferreira Peralta

155

Knowledge and Group Decision-Making Using Knowledge Maps in GIS

Helena Brožová and Dana Klimešová

166

Corporate Culture Influence on Effective Initialization and Application of Knowledge Management in Enterprises

Miloš Čambál and Dagmar Cagáňová

176

Internet-Based Review Models for Scientific Knowledge: A Radical Innovation?

Pier Franco Camussone, Roberta Cuel and Diego Ponte

182

Enterprise 2.0 and Semantic Technologies: A Technological Framework for Open Innovation Support

Francesco Carbone, Jesús Contreras and Josefa Hernández

191

An Integrated Model of Knowledge Management: From Development of a Short-Form of KMQ to Empirical Validation of the Model

Leonor Cardoso and Carlos Ferreira Peralta

200

Role of Organizational Commitment in Knowledge Management: Exploring a Relationship

Leonor Cardoso and Andreia Meireles

209

Technological Environment Forums: a Strategic Space of Dialogue in ECOPETROL S.A.

Sonia Castro, María Serrano and Oscar Guerra

218

Managers and Employees do not see eye to eye: Knowledge Gaps in Work Life Balance

David Cegarra-Leiva, Eugenia Sánchez-Vidal, and Juan Gabriel Cegarra-Navarro

228

How to Create Relational Capital in Hospital-in-the-Home Units

Juan-Gabriel Cegarra-Navarro, Gabriel Cepeda-Carrion, Eva Martínez-Caro, Mª Paz Salmador-Sánchez

237

Knowledge Sharing and Organisational Enabling Conditions

Khaled Chiri and Jane Klobas

246

Collaborative Semantic Content Management: An Ongoing Case Study for Imaging Applications

Ioana Ciuciu, Han Kang, Robert Meersman, Jerome Schmid, Nadia Magnenat-Thalmann, Jose Antonio Iglesias Guitian and Enrico Gobbetti

257

Employee Skill-Set Certifications: What`s in it for Them? An IT-Related Case Study

João Vasco Coelho

268

Measuring the Effectiveness of Training Informal Businesses in Soweto, South Africa

William Conradie

279

Enhancing Knowledge sharing in “Fuzzy Front End” of NPD: An Aerospace Case Study

Angelo Corallo, Mariangela Lazoi , Roberto Merotto and Giustina Secundo

288

Scaffolding Knowledge Management in ePortfolios

Sharon Cox and John Perkins

296

Reflected Action Learning:  A Method for Collective Competence Development

Stefan Cronholm and Göran Goldkuhl

305

Knowledge Management and Impact on Governance of Romanian Universities 

Ion Cucui, Valentina-Ofelia Robescu, Ion Stegaroiu, Marius Petrescu

315

Knowledge Management in Organizations: A new Proposal

Madalena Curado and Isabel Ramos

323

Information Cascades as Social Learning: The Case of Box-Office Ticket Sales in the Philippines

Jovi Dacanay, Anastacio Maia Tyche King-Calvo, and Angelo Santos

334

Knowledge Transfer – A Study on Construction Projects in a Norwegian Public Sector Organisation

Anandasivakumar Ekambaram, Jan Alexander Langlo and Agnar Johansen

345

The Status of Knowledge Management (KM) in Medway Primary Care Trust of the National Health Service (NHS)

Isaac Enakimio, Abdallah Al-Shawabeh and Mike Sharp

354

Freedom of Information and Knowledge Assets

Scott Erickson

362

Strategic Knowledge Management in a Low Risk Environment

Scott Erickson and Helen Rothberg

369

Identifying Knowledge Transfer Problems From Sport Science To Coach Practice

Dulce Esteves, Paulo Pinheiro, Rui Brás, Ricardo Rodrigues, Kelly O’Hara

375

Understanding Global Leadership: A Proposal Model Combining Global Mindset and Competencies Approaches

Bruno Henrique Rocha Fernandes, Claudia Cristina Bitencourt and Otávio Gonzatti Fernandes

386

The Influence of Leadership and Culture in the Practices of Knowledge Management, a Case Study in Health Organization

Paula Pinto Ferreira, Paulo Pinheiro and Rui Pinto

394

Strategic Networks as Facilitators of Knowledge Management

Mário Franco, Heiko Haase and Marisa Barbeira

405

An Approach to Absorptive Capacity Based on the Portuguese Textile Industry

Rui Manuel Fialho Franganito

414

Knowledge Management as a Tool for the Productive Transformation of a Region in a Developing Country

Viviana Gutiérrez Rincón, Gladys Rincón Bergman and Bernardo Pérez Castaño

426

Integrated Knowledge Management Model: An Empirical Test

Meliha Handzic

436

Establishing an Operational Approach to Knowledge Management in Small to Medium Sized Software Enterprises (SMEs) – Building a Typology of Knowledge Scenarios

Ciara Heavin, and Frederic Adam

443

Best Practices in KM Initiatives within Malaysian GLCs

Asleena Helmi, Zainal Ariffin Ahmad and Daisy Kee Mui Hung

455

‘We do not have time for Online Knowledge Sharing’: Identities and their Barriers to Organizational Learning in Managed Networks of Practice in a Distributed Organization

Inge Hermanrud and Dorthe Eide

463

Knowledge Management: An Emerging Imperative of Success

Sehba Hussain

471

Exploring Knowledge Management Initiatives in a Multinational Company: Creating a Corporate Memory Through Networking

Eli Hustad

476

Knowledge Conversion and Social Networks in Driving Team Performance 

Minna Janhonen and Jan-Erik Johanson

486

Universal and Specific Elements of Organization’s Innovative Culture in the Context of Knowledge Management: The Case of Financial Services Provider

Brigita Janiunaite

495

Design and Application of a new Workshop Concept on the Development of an Innovative Transport Unit - a new way of Knowledge Sharing

Sebastian Jursch, Eckart Hauck, Richard Ramakers, Sabina Jeschke and Klaus Henning

504

Sharing Knowledge, top-down or vice versa – could it be in-Between? A Study on Enablers and Barriers for Knowledge Sharing in the City of Helsinki

Annukka Jyrämä, Pia Bäcklund and Heini Väisänen

512

VIKOBAMA: Introducing a new Approach to a Knowledge-Based Vision Development Process

Alexander Kaiser and Birgit Fordinal

520

Managing Knowledge Wisdom - The Next Step in Knowledge Management for the Ageing Workforce Phenomenon

Selvi Kannan

530

Strategies for Developing Communities of Practice in the Organizations

Azhar Mansur Khan, Memoona Rauf Khan, Farrokh Jaleel

540

Obstacles of Success of Technology Parks: The Case of Jordan

Radwan Kharabsheh and Ihab Magableh

546

Knowledge Management Approach for Enhancing of Urban Health Equity

Marjan Khobreh, Fazel Ansari and Sara Nasiri

554

Dimensions of Knowledge Exchange in Global Strategic Settings – A Prescriptive Framework

Beate Klingenberg and Helen Rothberg

565

The Use of Tacit and Explicit Knowledge in Public Health

Anita Kothari, Debbie Rudman, Maureen Dobbins, Michael Rouse, Shannon Sibbald and Nancy Edwards

574

Communities of Practice and Intensional Networks Promoting Doctoral Studies

Katja Lahenius

583

Knowledge Transfer Processes in the Automotive Supplier Industry – Designing an Integrated Knowledge Transfer Model

Franz Lehner and Christian Warth

591

Labour Market Adjustment and Intra-Industry Trade: The Portuguese Case

Nuno Carlos Leitão

602

 

Title

Author(s)

Page

No.

Volume Two

Preface

 

x

Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs

 

xi

Biographies of contributing authors

 

xii

The Project Team’s Creative Potential Support

Zuzana Lenhardtová and Dagmar Cagáňová

609

A Knowledge-Based Approach to Support Decision Making Process in Project-Oriented Collaboration

Celson Lima, Ruben Costa, Pedro Maló and João Antunes

614

Information Management and Knowledge Management: Are Portuguese Organizations Feeling the Difference?

Filomena Lopes and Paula Morais

623

Valorization and Commercialization Companies in the Knowledge to Market Process of Higher Education Organizations Applying Science-to-Business Marketing Methods

Elena López Cano, Brisa Burriel Fuster and Lidia Herrera Arias

630

From Iindividual Learning to Inter Organizational Knowledge

Adnane Maâlaoui

638

An Aproach for Implementing Knowledge Management in Small and Medium Companies in Brazil: A Case Study

Ana Carolina Manfrinato Pimentel and João Pedro Albino

647

Knowledge Management Strategies and Innovation: an Empirical Analysis for Luxembourg

Giovanni Mangiarotti

653

Knowledge Ecosystems’ Development in Business and Healthcare Using Knowbots

Virginia Maracine and Emil Scarlat

663

A new Framework for Designing eWorkflow Systems for eBusiness Processes

Farhi Marir and John Ndeta

676

The Influence Of Organizational Structure and Information Technologies on Organizational Learning

Inocencia Mª Martínez-León and Isabel Olmedo-Cifuentes

685

The Contextualist Approach of Understanding Knowledge Management System Initiatives in Higher Education: Case Studies of Malaysian Public Universities

Nor Hasliza Md Saad, Rose Alinda Alias, and Azizah Abdul Rahman

694

The Faculty of Materials Science and Technology in Trnava on the Way to Excellency

Oliver Moravčík, Jana Štefánková and Dagmar Cagáňová

702

Knowledge Management in the Public Sector: Communication Issues and Challenges at Local Government Level

Martin Nkosi Ndlela

711

Managing Knowledge, Complexity and Resilience in the Global Enterprise

Elena Irina Neaga

717

Enterprise Information Portals: Potential for Evaluating Research for Knowledge Management and Human Capital Assets Using Social Network Analysis

Miguel Neto, Carlos Fernandes, Ana Sofia Ferreira and Luís Miguel Fernandes

724

How to Initiate Knowledge-Based Change Processes in Companies

Gaby Neumann and Eduardo Tomé

735

Architecture of a Multi-Framework set for Collaborative Knowledge Generation

Cristina Niculescu and Laura Pana

744

Knowledge Management Implementation in Stages: The Case of Organizations in Brazil

Mírian Oliveira, Cristiane Drebes Pedron, Antônio Carlos Gastaud Maçada

752

Sharing an Assumed Business Body of Knowledge: An Evaluation Using a Critical Management Perspective

Gary Oliver

759

Knowledge Absorption for Innovation in New Technology Based Firms:  Lithuanian Case

Monika Petraitė

767

Organizational Wisdom In Portuguese Textile Sector Companies

Paulo Pinheiro, Mário Raposo and Ricardo Hernández

774

Making Knowledge Sharing Work in Healthcare: Relevant Factors and Strategies

Giovanni Radaelli, Emanuele Lettieri and Cristina Masella

785

Competence Development and Organizations’ Level of Competitiveness

Cătălina Radu and Ana Maria Grigore

794

Measuring Sustainability and Sustainable Knowledge Management: Presenting a Case for the Tourism Sector in Portugal

Elizabeth Real de Oliveira and Paula Rodrigues

805

Developing Relationships Through Direct Marketing in a Business-To-Business Context: The Training Sector in Portugal

Raquel Reis, Caroline Oates, Martina McGuinness and Dominic Elliott

814

A Problem-Based Perspective on Knowledge-Intensity in Services Business

Paavo Ritala, Tatiana Andreeva, Miia Kosonen and Kirsimarja Blomqvist

822

The Importance of Knowledge Management in Corporate Social Responsibility and the Effects on the Consumers – Presenting the Case of Cafés Delta

Paula Rodrigues and Elizabeth Real de Oliveira

830

Knowledge Management Revisited: An Empirical Test on the ‘Discussion Group’ within the Social Media

Mustafa Sagsan and Erdem Kirkbesoglu

836

The Analytical Study of Content Factors of Knowledge Management in National Iranian Oil Company Staff

Adel Salavati, Fereshteh Haghnazar Reza Shafe'ei and Abdul Hamid Ghanbaran

845

Drivers, Benefits and Challenges of Knowledge Management: A Case Study of Public Sector Accounting Organisation

Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan

857

Competitive Intelligence as a Source of Competitive Advantage: an Exploratory Study of the Portuguese Biotechnology Industry

Mírian Santos and Ana Correia

867

Reaction Learning: The Missing Motive Analysis in SMEs

Maria Sarabia and Maria Obeso

874

Trust in Cognitive Interactions Between KIBS and Client Firms: a Multiple Case-study of Computer Services

Enrico Scarso and Ettore Bolisani

883

Evolution Analysis of knowledge potentials by pattern matrices

Andreas Schumann  and Claudia Tittmann

892

Putting Intangible Assets Management to Work

Camilo Augusto Sequeira and Eloi Fernández y Fernández

901

Searching Mechanisms of Customer Knowledge Management in the Top Eight Iranian eCommerce Websites

Hamidreza Shahbaznezhad and Neda Sakhaei

912

The LIFE Technique – Creation of Personal Knowledge and Skills Profiles for Future Planning

Peter Sharp

921

Knowledge Transfer in Strategic Alliances: Moderating Effects of Limited Absorptive Capacity and Powerful Relationships on Business Model Innovation Performance

Evangelia Siachou and Anthony Ioannidis

933

Intrinsic Motivation, Tacit Knowledge and its Transfer

Laurent Sié and Ali Yakhlef

944

Service System for KIBS end-user Value Creation

Anssi Smedlund

953

Retaining Knowledge from Ageing Employees: A Structured Comparison of six KM Interventions

Christiaan Stam

961

Just-in-Time Delivery of Knowledge at a Technology-Oriented Enterprise

Piet Steyn and Adeline du Toit

971

Knowledge Management and Higher Education Crisis

Marta–Christina Suciu, Mina Ivanovici, Klaus Bruno Schebesch, Ana-Maria Neagu Trocmaer, Cristinel Glodeanu, Cristiana Bolocan Protopopescu, Florin Sirbu, Alexandru Bratescu-Ghitiu, and Remus Avram

979

Semantic Interoperability Framework for Estonian Public Sector's eServices Integration

Tanel Tammet, Kalle Tomingas and Martin Luts

988

A Socio-Psychological Model for Knowledge Management Adoption: The Case study of a Medical School in Bangkok, Thailand

Malinee Tapeparn and Aurilla Aurelie Arntzen Bechina

996

The Model of Continuous Profession-oriented Learning in the e-Environment Based on a Competence Approach and Academic Knowledge Management

Natalya Tikhomirova, Vladimir Tikhomirov, Valentina Maksimova and YuryTelnov

1004

A Formal Approach to Modelling Knowledge Transfer Processes

Jin Tong, Siraj Shaikh and Anne James

1012

Epistemologies of Competence Related Knowledge – A System Theoretical Analysis

Timo-Pekka Uotila

1022

Organizational Information Transfer as a Tool for Building-up Employees Economic Awareness

Jaromíra Vaňová, Zdenka Gyurák Babeľová and Andrea Holková

1029

The Role of Boundary Brokering in the Generation of Common Knowledge

Ana Vasconcelos and Tim Zijlistra

1034

Developing a Framework for a Health Research Knowledge Management System implementation to Manage and Evaluate the Research Activities in a Public Hospital Department

Berta Velasco, Agustín Mayo, José María Eiros, Álvaro Roldán, Alberto San Roman

1042

Boosting Knowledge Management With the Help of Development Discussions

Riitta Viitala and Risto Säntti

1049

Resource Differentiation of Knowledge

Maxim Vlasov

1057

Intellectual Capital Structure: Case of Russian Companies

Dmitry Volkov and Tatiana Garanina

1064

Assessing Knowledge Worker Productivity: the Role of Patents, Publications and Scientific Opportunity Recognition

Thomas Walter and Malte Brettel

1075

Leader Engagement and its Impact upon Knowledge-Sharing Behaviour in a Higher Education Context

Christine Welch and Nor Ashmiza Mahamed Ismail

1084

Knowledge and Information Flows in Supply Chains in Service - Oriented Business: A Case Study of MK Restaurants in Thailand

Lugkana Worasinchai and Aurilla Aurelie Bechina Arntzen

1095

To Tweet or not to Tweet, that is the question – Social Media as a missed opportunity for Knowledge Management

Tim Wright, Stuart Watson, Daniela Castrataro

1106

PhD Research Papers

 

1113

An Analysis of the Perceived Value of Using Knowledge Management Systems in Supporting Decision Making Processes

Mahmoud Abdelrahman, Nadia Papamichail and Simon French

1115

The Role of Knowledge Management in the Strategic Alignment of Information Technology with Business: A Graphical and Systemic View

Fernando Belfo

1129

Innovation Networks as Business Strategy

Jennifer Bredtmann and Gabriele Hoeborn

1138

Why Link Knowledge Management, Organizational Culture and Ethics: Inquiring Results

Gonçalo Costa, Mary Prior and Simon Rogerson

1144

Business Reengineering in the Context of Knowledge Based-Organizations

Ana-Maria Grigore and Cătălina Radu

1153

Knowledge Management (KM) for Small and Medium Sized Enterprises (SMEs) in Developing Countries – How Feasible is it?

Hang Nguyen Thi Hai, Molnar Zdenek and Cuong Pham Le

1163

Personal Learning Environments: Integration of Web 2.0 Applications and Content Management Systems

Lino Oliveira and Fernando Moreira

1171

Umbrellas, Alphabet Soup and Knowledge Management

Patrick Onions

1178

Directions for Enhancing Innovation within Romanian SMEs

Irina Purcarea

1188

Standard Ethical Theories - Management Applications in Crises Time

Carmina Simion Simescu

1196

Knowledge Based Development Model

López Trujillo Marcelo and Joyanes Aguilar Luis

1203

Work in Progress

 

1213

Wuppertal Mentoring Concept-Mentoring as Knowledge Management in Higher Education

Gabriele Hoeborn and Jennifer Bredtmann

1215

In Search for Knowledge Transfer Mechanisms of Service Business Capabilities

Jari Konttanen, Robert Van der Have, Katri Kallio and Nina Nilla

1216

Design of an Extensible Metadata Editor Based on RDF

José Paulo Leal and Ricardo Queirós

1219

Team Learning 2.0: Knowledge Sharing Implementation Among Undergraduate Swiss Students

Hélène Madinier and Fabio Ricci

1223

Innovation Knowledge Sourcing from Abroad- Case Technical Services

Nina Rilla

1228

Building Retired Employee Enterprise Communities

Silvia Schacht and Alexander Mädche

1234

 

 

 

Updated 25 August 2010

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