8th ECKM

Proceedings of

The 8^th European Conference on Knowledge Management

Held at the Consorci Escola Industrial de Barcelona (CEIB), Barcelona, Spain

6-7 September 2007

The proceedings of the above conference are now available to purchase in CD-ROM format only.

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The Contents of the Proceedings are shown below.

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Paper Title	Author(s)	Page No.
Preface		vii
Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs		ix
Biographies of contributing authors		x
Systems Failure Approach for Knowledge Management	Bashar Ababneh and John Edwards Aston University,Birmingham, UK	1
Supply Chain Management and Information Sharing Capabilities	Emad Abu-Shanab Yarmouk University, Irbid, Jordan	8
Peer-to-Peer Systems Consubstantiate the “Ba“ Concept	Fábio Luís Accorsi and João Paulo Costa University of Coimbra and INESC-Coimbra, Portugal	15
Disconnecting Knowledge from the Knower: Discursive Marginalisation?	Jennifer Adelstein University of Technology, Sydney, Australia	22
The Knowledge Management Helps to Implement an Information System	Roberto Alcalde Delgado, Lourdes Sáiz Bárcena and Ana Maria Lara Palma University of Burgos, Spain	28
Knowledge Flow Methodology: Analyzing the Quality of Information for Service Process Improvement - A Case Study of a Brazilian Energy Utility	Dagoberto Alves de Almeida and Tainá da Costa Neves Universidade Federal de Itajubá, Brazil	35
Does Intellectual Capital Reporting Matter to Financial Analysts?	Kay Alwert¹, Manfred Bornemann², Markus Will^{3 1}Alwert.consulting, Berlin, Germany ²Intangible Assets Consulting, Graz, Austria ³Fraunhofer IPK, Berlin, Germany	46
Firm Specific Knowledge and Competitive Advantage: Evidence and KM Practices	Rafael Andreu1, Joan Baiget2 and Agustí Canals³ ¹IESE Business School, ²Capgemini Consulting, 3Universitat Oberta de Catalunya, Barcelona, Spain	56
The Role of Metadata in Managing Knowledge	Christina Apostolou, Ann O’Brien and Gillian Ragsdell Loughborough University, UK	65
Diagnosing a Region’s Intellectual Capital to Generate Sustainable Development Strategies: A new Approach	Teresita Arenas¹, Carlos Grau² and José María Viedma³¹Universidad Técnica Federico Santa Maria, Santiago, Chile ²Universidad de Barcelona, Spain. ³Universidad Politécnica de Cataluña, Barcelona, Spain	71
Can Role-Plays and Gaming be the new Paradigm for Knowledge Management? Concepts and Requirements	Aurilla Aurelie Arnzten Bechina and Tone Vold College University in Hedmark, Rena, Norway	79
Knowledge Work Practices in Global Software Development	Gabriela Avram University of Limerick, Ireland	87
Wisdom Management: The Last Frontier	Joan Baiget University Autònoma of Barcelona, Spain	96
Dealing with Complexity in Knowledge Sharing Processes	Peter Bednar^1,2 Christine Welch¹ and Vasilios Katos¹ ¹University of Portsmouth, UK ²Lund University, Sweden	101
A Knowledge Server Including Tools for Professional Know-How Transfer	Djilali Benmahamed^{1 , 2} and Jean-Louis Ermine¹ ¹Institut National des Télécommunications, France ²Centre de Perfectionnement de l’Entreprise Sonatrach, Algeria	108
The Yellow Tool – Making Yellow Pages More Social and Visible	Marco Bettoni, Willi Bernhard, Franziska Borter and Godela Dönnges Swiss Distance University of Applied Sciences, Brig, Switzerland	118
An Existential-Humanistic Framework to Organizational Learning	Evandro Bocatto and Eloisa Perez de Toledo Rovira i Virgili University, Tarragona, Spain	125
Developing Knowledge Management Competences as an Organizational Capability for Business Performance	Jean-Pierre Booto Ekionea, Michel Plaisent and Prosper Bernard University of Quebec in Montreal, Canada	131
Knowledge Transfer Mechanisms: A case study from manufacturing	Julie Boyd, Gillian Ragsdell, and Charles Oppenheim Loughborough University, Leicestershire, UK.	139
Intellectual Capital and Organizational Performance: An Empirical Study of the Pharmaceutical Industry	Alka Bramhandkar, Scott Erickson, and Ian Applebee Ithaca College, NY, USA	147
Thinking Patterns and Knowledge Dynamics	Constantin Bratianu Academy of Economic Studies, Bucharest, Romania	152
The Contribution of Human Capital in Gaining a Competitive Advantage in an Enterprise	Sheryl Buckley and Apostolos Giannakopoulos University of Johannesburg, South Africa	157
Developing A Framework For Measuring The Intellectual Capital Of A Higher Education Institution	Sheryl Buckley and Apostolos Giannakopoulos University of Johannesburg, South Africa	163
A Brazilian Case Study of Development of Collective Management Competencies: an Analysis of the Group Process	Patrícia Martins Fagundes Cabral¹ and Nedio Seminotti^{2 1}Universidade do Vale do Rio dos Sinos, São Leopoldo, Brazil ²Catholic University of Rio Grande do Sul, Porto Alegre, Brazil	169
Analysis of Human Resources Practices as Intellectual Capital Identifiers: An Approach from the Resource-Based View	Nuria Calvo Babío University of A Coruña, Spain	175
Analysis of the New Knowledge Management: Guidelines to a Theoretic Evaluation of New KM Frameworks	Luiz Fernando de Barros Campos Federal University of Minas Gerais, Belo Horizonte, Brazil	184
From Individual Learning to Organizational Learning	Delio Ignacio Castaneda¹ and Manuel Fernández Rios² ¹Universidad Católica de Colombia, Bogotá Colombia ²Universidad Autónoma de Madrid, España	192
Implementing Knowledge Management Practices Through Chief Knowledge Officers	Juan-Gabriel Cegarra-Navarro¹ and Frank Dewhurst² ¹Universidad Politécnica de Cartagena, Spain ²Manchester Business School, UK	200
Knowledge Transfer: An Empirical Study in Spanish Subsidiaries	Enrique Claver, Patrocinio Zaragoza, Diego Quer and Dolores López, University of Alicante, Spain	206
Relationship among University, “City of Knowledge” and a “Region that Learns”	Carlos Alberto Cortes Carrillo, Jairo Pineda Agudelo and Marcelo López Trujillo Manizales University, Manizales, Colombia.	214
Knowledge Creation in Professional Rugby	Gerald Costello and Eoin Whelan NUI Galway, Ireland	223
Enhancing Tacit Knowledge Transfer: Tailoring NPD Practices	Zoë Dann¹ and Alison Bettley² ¹Liverpool John Moores University, UK ²The Open University, Milton Keynes, UK	231
“What’s in it for me” - Implementing Knowledge Management to Give Value for the Individual	Ray Dawson and Neil Richardson Loughborough University, UK	238
Approach to KM through a Systematic Assessment: Case Study at an Austrian University	Benjamin Ditzel and Daniela Ebner University of Leoben, Austria	244
A Case Study of Knowledge Management and Performance Management in a Subsidiary of a Multinational Corporation	Zeta Dooly, Sean Byrne and John Maher Waterford Institute of Technology, Ireland	255
Organisational Memory and the Propensity to Mentor	Annette Dunham and Christopher Burt University of Canterbury, Christchurch, New Zealand	262
Some Reflections on the Semantic Web	Bertil Ekdahl Lund University, Sweden	268
Tacit Knowledge Transfer among Geographically Distributed Group Members: An Experimental Analysis	Jamal El-Den American University of Beirut, Lebanon	274
Entrepreneurial Knowledge Sharing about Business Opportunities in Virtual Networks	Tiit Elenurm Estonian Business School, Tallinn, Estonia	285
Achieving Professional Excellence in the Era of the Boundaryless Careers	Mihaela Enache and José Maria Viedma Martí The Polytechnic University of Catalonia	291
“An Intelligent Decision Support System for a Knowledge City’s Strategy Formulation”	Emmanouil Ergazakis¹, Kostas Ergazakis¹, Kostas Metaxiotis² and Dimitrios Askounis¹ ¹National Technical University of Athens, Greece ²Greek Ministry of Economy and Finance	301
Human Resources Management Policies and Knowledge Workers	Fragouli Evaggelia University of Athens, Greece	319
Developing Integrated Knowledge Management Solution Based on Business Process Management	Péter Fehér, Krisztián Varga and Balázs Járvás Corvinus University of Budapest, Hungary	327
The Strategic Relevance of Performance Measurement Systems Under Review - Presenting an Analytical Concept of Organizational Reflection	Andrea Fried Chemnitz University of Technology, Germany	334
The Role of Managerial Notes in Knowledge Sharing: Helping the Management of Unstructured Information by Using Topic Maps	Gyula Fülöp¹, János Kormos², Zoltán Csaba Kovács³ and Zsolt Lencse^{4 1}University of Miskolc ²University of Debrecen ³KRIPTO Research, Debrecen ⁴Kopint-Datorg, Budapest, Hungary	340
Knowledge Management in Local Systems in the Brazilian Ceramic Tile Industry and the New Challenges of Competition in the Global Value Chain	Renato Garcia¹ and Gabriela Scur² ¹, University of São Paulo, Brazil ²Centro Universitário FEI, Brazil	349
Knowledge Strategy in Hospitals: a Contextual Perspective Based on the Implementation of Medical-Assistantial Protocols	Cláudio Reis Gonçalo, Jacques Edison Jacques and Yeda Swirski de Souza UNISINOS, São Leopoldo, Brazil	355
Knowledge Sharing Virtuous Cycle: Model Based in Rich Pictures of Senior Executives in IT enterprises in Bogotá - Colombia.	Yady Isabelle González Quintero Catholic University of Colombia, Bogotá, Colombia	362
Knowledge Management Within a Leading Irish Construction Organisation	Brian Graham and Ken Thomas Waterford Institute of Technology, Ireland	368
Definition and Implementation of Knowledge Management Systems in Knowledge Networks	Michele Grimaldi and Livio Cricelli University of Cassino, Italy	374
Managing External Knowledge for New Product Development: the case of UK Biopharmaceutical SMEs	Călin Gurău Montpellier Business School, France	383
Knowledge Development in e-Learning Environments: A Cross-Cultural Perspective	Markus Haag, Yanqing Duan and Brian Mathews University of Bedfordshire, Luton, UK	391
The use of new Technology in Higher Education: From Unlearning to wiki use Appropriation in a French Business School: A Case Study	Johanna Habib¹, Valérie Caraguel and Walter Baets^{3 1}Paul Cezanne University, Aix-Marseille III, Aixen Provence France ³Euromed Marseille, School of Management, France	398
How to Manage Knowledge in Virtual Organization?	Bouarfa Hafida and Abed Mohamed University of Blida, Algeria	405
Organisational Capazity for the Absorption of R&D: Industrial Differences in the Evaluation of Critical Success Factors	Markus Hagemeister¹ and Arturo Rodríguez Castellanos²¹Multidisciplinary University Group (GUM) ²University of the Basque Country, Bilbao, Spain	411
Knowledge Management in Small- To Medium Sized Lebanese Enterprises: An Exploratory Investigation	Leila Halawi¹, Silva Karkoulian² and Jay Aronson³ ¹Bethune Cookman University, Daytona Beach, FL, USA ²Lebanese American University, Beirut, Lebanon ³The University of Georgia, Athens, GA, USA	419
Evaluation of Intellectual Capital Report Controlling	Wolfgang Halb Graz University of Technology, Austria	425
Boundary Spanners and Networks of Knowledge: Developing a Knowledge Creation and Transfer Model	Deogratias Harorimana Southampton Solent University, UK	430
The Role of Expert Systems in Knowledge Management: An Analytical Perspective	Hanie Hatefian, Yasaman Gorji, and Leila Kamal Abyaneh Tehran University, Iran	436
Integrating Knowledge Sharing into an Innovation Framework	Igor Hawryszkiewycz University of Technology, Sydney	443
Triple Helix Organisations, Knowledge-Stewarding Communities of Practice and Perceptions of Time: The Hunters and Gatherers of Commercialisation	Kathryn Hayes University of Western Sydney, Australia	449
Improving Knowledge Handling in Business Processes – The GPO-WM®-Method	Peter Heisig eureki, Berlin, Germany and Engenering design centre university of cambridge	456
Which IC Components Explain National IC Stocks?	José Luis Hervas-Oliver¹, Juan Ignacio Dalmau-Porta¹ and Borja Trujillo² ¹Polytechnic University of Valencia, Spain ²Florida State University USA	465
Competence Matters More Than Knowledge	Ali Hessami and Michael Moore, Atkins, London, UK	472
Complexity Theory and the Role of Knowledge Management in the Knowledge-Based Small Business	David Higgins and Alan Southern University of Liverpool, UK	479
Collaborative Knowledge Creation and Innovation Between MNCs and Chinese Universities	Jianzhong Hong, Johanna Heikkinen and Mia Niemi Lappeenranta University of Technology, Lappeenranta, Finland	486
Managing Structural Diversity: The Case of Boundary Spanning Networks	Eli Hustad Agder University College, Kristiansand, Norway	492
An Analysis of Leader’s Bases of Power and Knowledge Management Practices: A conceptual approach	Sharmila Jayasingam¹, Muhamad Jantan², and Mahfooz Ansari^{3 1Multimedia University, Melaka, 2}University Sains Malaysia, Penang, Malaysia ³University of Lethbridge, Canada	499
Folksonomies, Collaborative Filtering and e-Business : Is Enterprise 2.0 one Step Forward and two Steps Back?	Kevin Johnston Liverpool John Moores University, UK	506
KM Effectiveness Gap Analysis: The Case of an Indian IT Firm	Manasa Kakulavarapu and Ved Prakash Wipro Technologies, Bangalore, India	512
Facilitation Effect in Problem Solving: Mathematical Approach to Knowledge Conversion Process	Namik Kasumov Azerbaijan Banks Association, Azebaijan	521
A Model of Antecedents of Knowledge Sharing	Radwan Kharabsheh The Hashemite University, Al Zarqa, Jordan	528
Management Challenges of Cross-Border Knowledge Transfer – A Comparison Between Empirical Evidence and A Theoretical Framework	Beate Klingenberg and Helen Rothberg Marist College, School of Management, Poughkeepsie, NY, USA	535
Applying Wikis to Managing Knowledge – A Socio-Technical Approach	Miia Kosonen and Aino Kianto Lappeenranta University of Technology, Finland	541
An Insight into Challenges and Characteristics of Knowledge Transfer in Research and Development Centres within theCT Industry	Sinisa Krajnovic Ericsson Nikola Tesla, Zagreb, Croatia	547
Knowledge Management of an Aircraft Manufacturer Within Extended Enterprise: Methodology for Sharing Technical and Organizational Lessons Learned With Risk Sharing Partners	Colin Lalouette Université Paul Sabatier, Toulouse, France	555
*Continued in Volume Two*

Paper Title	Author(s)	Page No.
Difficulties for introduction of Knowledge Management in Small and Medium Enterprises in Europe	Maurice Lefebvre¹, Albena Antonova² and Elissaveta Gourova² ¹University of Mons Hainaut, Belgium ²Sofia University “St. Kliment Ochridski”, Bulgaria	562
Repatriates as Knowledge-Transfer Agents	Jeanette Lemmergaard¹, M^aEugenia Sánchez Vidal^{2 1}University of Southern Denmark, Odense, Denmark ²Universidad Politécnica de Cartagena, Paseo Alfonso, Spain	567
The Biggest Challenge Facing the Knowledge Economy and Mode of knowledge Creation with Lower-Risk	Yidong Liu Chinese Academy of Sciences, Beijing, China	573
A Knowledge-Based Framework for Developing Business Incubator Strategy in Less-Developed Institutional Environments: The Case of BIC of Attika Incubator	Antonios Livieratos^1,2 ¹Université Paris 11 Sud, France ²BIC of Attika, Athens, Greece	578
The Effect of Organizational Variables on Knowledge Sharing, Innovations and Organizational Performance	Peter Lok¹, Jo Rhodes¹, Richard Hung² and Bella Ya-Hui Lien³ ¹University of South Australia, Adelade, Australia ² Toko University, Taiwan ³National Chung Cheng University, Taiwan	585
Critical Review and a way Forward: How is the Concept of Ba Being Used in Research and Practice?	Irma Mäkäräinen-Suni and Jianzhong Hong Lappeenranta University of Technology, Lappeenranta, Finland	593
Interaction with Circles of Mind-Based Decision Support System	Jarmo Makkonen and Ari Visa Tampere University of Technology, Tampere, Finland	601
Making a Case on Statistical Design of Experiments as a Tool to Predict a Firm’s Awareness of Intellectual Capital	Blanca Martins and Rubén Huertas Technical University of Catalonia, Barcelona, Spain	607
Development of Structured On-the-Job Training Model Utilizing Knowledge Management	Fiona Masterson and Kathryn Cormican College of Engineering, National University of Ireland, Galway, Ireland	615
Differences in Knowledge Management Between Operative Units in Key Processes at Industrial Plants	Ricardo Mateo, Hugo Cruz University of Navarra, Pamplona, Spain.	622
Managerial and research perspective on knowledge-intensive services	Marjatta Maula Tampere University of Technology, Finland	633
A Consistent Assessment of Intellectual Capital in SMEs InCaS: Intellectual Capital Statement – Made in Europe	Kai Mertins Markus Will, M.A., Fraunhofer IPK Berlin, Germany	638
How to Ensure the Quality and Reliability of Intellectual Capital Statements?	Kai Mertins, Wen-Huan Wang and Markus Will Fraunhofer IPK, Berlin, Germany	648
Interactive and Collaborative Knowledge Sharing in Web-based Learning	Qiang Miao, and Pertti Yli-Luoma University of Oulu, Oulu, Finland	656
Towards an Integrative Approach for Managing Implicit and Explicit Knowledge: An Exploratory Study in Switzerland	Clemente Minonne^1,2 ¹www.Wissens-Management.ch, Lucerne, Switzerland ²University of South Australia, International Graduate School of Business	663
Extending Emergent Procedures, Techniques and Concepts for Knowledge Management Systems Analysis	Aboubakr Moteleb and Mark Woodman Middlesex University, London, UK	671
Business Analysis for Knowledge Management Systems Development in an HR Service Provider – XPR	Aboubakr Moteleb¹, Tom Simons² and Eric Teston³ ¹Middlesex University, London, UK ²XPR, London, UK ³XPR, Paris, France	679
Building a Taxonomy of Understanding Knowledge Management	Kun Nie, Tieju Ma, and Yoshiteru Nakamori Japan Advanced Institute of Science and Technology, Nomi Japan	688
Assessment of Communities of Practice Using Network Analysis	Margit Noll¹and Marianne Hörlesberger² ¹Arsenal research, ²Systems Research, Austrian Research Centers GmbH – ARC, Vienna, Austria	696
Knowledge Sharing in Organizations: Exploring the Impact of Individual Network Relationships	Ademola Obembe Roehampton University, London, UK	703
Technology Transfer in the Medical Device Industry	Michael O’Connor and Kathryn Cormican College of Engineering, National University of Ireland, Galway, Ireland	709
Managerial Practices as Determinance of Knowledge Management: A Comparative Study of Certified Companies for ISO 9001	Ricardo Daher Oliveira¹ and Eduardo Schiehll² ¹FUCAPE, Espírito Santo, Brazil ²HEC – Université de Montreal – Canada	716
Leadership and Organizational Learning in Medium-sized Companies – A Case Study	Campos Filho Sebastião de Oliveira Instituto Presbiteriano Mackenzie, São Paulo, Brasil	726
Using Narrative to Develop a Complexity Based Narrative Knowledge Sharing Theory (ComBaNKS)	Gary Oliver University of Sydney, Australia	733
Knowledge Management: An applied Unified Modelling Language approach	Paul Otterson, Malwinder Rai and John Middleton Liverpool John Moores University, UK	741
Developing an Autopoietic Model of Organisational Learning	Paul Parboteeah, Thomas Jackson, Gillian Ragsdell Loughborough University, UK	744
The Measurement of Competitive Intelligence – CI: A Proposal	Ana Maria Pereira and Isabel Ramos School of Engineering of University of Minho, Guimarães, Portugal	750
A Methodological Framework to Identify and Measure Tacit Knowledge-Based Resources Within Organisations	Alexeis Garcia-Perez and Amit Mitra Cranfield University, Shrivenham Campus, Swindon, UK	759
Enabling Knowledge Creation in Judicial Environments: The Case of Catalonia‘s Public Administration	Mario Pérez-Montoro¹ and Jesús Martínez² ¹ University of Barcelona, Spain ²Center for Legal Studies and Specialist Training, Generalitat, Government of Catalonia	766
Knowledge Evaluation: A new aim for Knowledge Management to Enhance Sustainable Innovation	Kristian Peters, Laura Maruster and René Jorna Faculty of Management and Organization, University of Groningen, The Netherlands	774
Recent Advances in the Measurement of Intellectual Capital: A Critical Survey	Stephen Pike¹ and Goran Roos² ¹ICS Ltd., London, UK ²Cranfield University School of Management, UK	781
From Universities to Corporations: Determining Factors in the Diffusion and Adoption of Knowledge	Jose-Luis Pineda, Laura Zapata Tecnológico de Monterrey, México	788
Organizational Culture and its Impact on Knowledge Management Processes in Slovenian HE Institutions	Mojca Prevodnik and Roberto Biloslavo University of Primorska, Koper, Slovenia	794
Learning to Manage in Knowledge Based Organizations - The Role of Portfolios	Ana Maria Ramalho Correia^1,3, Anabela Mesquita Sarmento² and Miguel de Castro Neto³ ¹INETI – Inst. Nacional de Eng., Tec. e Inovação, I. P., Lisboa, ²ISCAP / IPP – R. Universidade do Minho (Centro Algoritmi), ³ISEGI – Universidade Nova de Lisboa, Portugal	800
Current Practices Related to Information and Knowledge use in the Kosovo Water Services Sector	Ilir Rodiqi University of Prishtina, Kosova	806
Knowledge Management Applied to Enterprise Risk Management. Is There any Value in Using KM for ERM?	Eduardo Rodriguez¹ and John Edwards² ¹Aston Business School, EDC Ottawa Canada ²Aston Business School, Birmingham UK	813
Interdisciplinary Perspectives of Knowledge Management: Exploration of its Relevancy to Library and Information Science	Md Roknuzzaman and Katsuhiro Umemoto Japan Advanced Institute of Science and Technology. Ishikawa, Japan	820
The Role of Marketing Knowledge for Australian ICT Based Entrepreneurs in Terms of Their Internationalization Strategy	John Saee and Fahri Benli SwinburneUniversity of Technology, Melbourne, Australia	829
Knowledge Sharing Permitting Conditions and Impact of Knowledge Sharing on Innovation Performance	Josune Sáenz, Nekane Aramburu and Olga Rivera University of Deusto, San Sebastián, Spain	835
Knowledge Management: Turning Intangible Assets into Feasibility in the Automotive Sector	Lourdes Sáiz, Ana Maria Lara and Roberto Alcalde University of Burgos, Spain	844
Critical Success Factors for Communities of Practice in a Global Mining Company	Judi Sandrock and Peter Tobin Gordon Institute of Business Science, University of Pretoria, South Africa	851
Knowledge Combination and Innovativeness	Helena Santos-Rodrigues¹, Pedro Figueroa Dorrego²and Carlos Maria Jardon² ¹Escola Superior de Tecnologia Gestão Instituto Politécnico de Viana do Castelo, Portugal ²Universidade de Vigo, Pontevedra, Spain	859
The Knowledge Management for the Virtual Reality Applications in a Home Rehabilitation Virtual Network	Emil Scarlat¹, Adriana Nica² and Virginia Maracine¹ ¹Academy of Economic Studies, Bucharest, Romania ²University of Medicine and Pharmacology, Bucharest, Romania	863
Critical Success Factors of CoPs: Evidence From a Global Company	Enrico Scarso¹, Ettore Bolisani¹ and Luigi Salvador² ¹DTG - University of Padua, Vicenza, Italy ²ENI S.p.A., Milan, Italy	871
Multilevel Cross-Linking and Offering of Organisational Knowledge	Christian-Andreas Schumann and Claudia Tittmann University of Applied Sciences Zwickau, Germany	878
A Framework for Knowledge Management in a Public Library - Based on a Case Study on Knowledge Management in a Dutch Public Library	Karolien Selhorst University of Antwerp, Belgium	884
Integrated Model for Intangible Resources	Camilo Sequeira, Eloi Fernández and Márcia Borges Catholic University, Rio de Janeiro, Brazil	891
The Dynamic Capabilities of Knowledge Management: Learning From the Case of Fortune Motors	Shari Shang, Shu-Fang Lin and Ya-Ling Wu National Chengchi University, Taiwan ROC	899
MaKE First Steps – How a Definition of Knowledge can Help Your Organisation	Peter Sharp Regent’s College and MaKE Inc, London, UK	907
Knowledge Management Enablers: An Interpretive Structural Modeling Approach	M. D. Singh and Ravi Kant Motilal Nehru National Institute of Technology, Allahabad, India	915
How and why do we Really Learn Together? Organizational Learning from the Dynamic Relationships’ Perspective	Aleša Saša Sitar and Rudi Rozman University of Ljubljana, Slovenia	924
Concept Clouds – Improving Information Retrieval	Steve Smith, Thomas Jackson and Holger Adelmann Loughborough University, UK	931
Working Differently Together	Tricia Smith Ramon Llull University Barcelona, Spain	939
Action and Interaction as Radical Innovation Generation Engines	Martin Spraggon and Virginia Bodolica University of Quebec in Outaouais, Canada	946
Knowledge Maps and Mathematical Modelling	Tomas Subrt and Helena Brozova Czech University of Life Sciences Prague, Czech Republic	953
Knowledge Creation and Destruction in Knowledge Intensive Firms: The Case of Higher Education	Albert Sune and Vicenc Fernandez Technical University of Catalonia, Terrassa, Spain	959
Knowledge Management in Economic Innovation-Producing Social Networks in the Otaniemi region	Vesa Taatila Laurea University of Applied Sciences, Lohja, Finland	965
Developing Performance Indicators for Knowledge Management	Antony Tambyrajah and Abdallah Al-Shawabkeh University of Greenwich, UK	972
Information Seeking and Sharing Behaviour of a UK Police Force	Sara Tedmori¹, Thomas Jackson², Dino Bouchlaghem¹ and Mark Newcombe^{2 1}Loughborough Leicestershire, UK ²Leicestershire Police, UK	982
Exploration of Knowledge Sharing Challenges in Value Networks: A Case Study in the Finnish Grocery Industry	Hanna Timonen and Jari Ylitalo Helsinki University of Technology, Espoo, Finland	989
Let me tell you a Story: Storyboards and Their use for Knowledge Sharing in an African Case Study	Peter Tobin and Judith Sandrock Gordon Institute of Business Science, University of Pretoria, South Africa	996
Learning from Mistakes in IS Projects: Is the Road to Success Paved with Failures?	Nelly Todorova University of Canterbury, Christchurch, New Zealand	1003
Knowledge Management and Logistics: A European Perspective	Eduardo Tomé¹ and Gaby Neumann² ¹Universidade Lusíada, Portugal ²Otto-von-Guericke-University of Magdeburg, Germany	1009
Using Competitive Intelligence as a Strategic Tool in a Higher Education Context	Miguel Rombert Trigo¹, Luís Borges Gouveia¹, Luc Quoniam² and Edson Luiz Riccio³ ¹University Fernando Pessoa, Porto, Portugal ²University Sud Toulon-Var, La Garde, France ³University of São Paulo, São Paulo, Brazil	1017
Does IC Management ‘Make a Difference’? A Critical Case Study Application of Structuration Theory	John Tull¹ and John Dumay²¹Macquarie Graduate School of Management, Sydney, Australia ²Discipline of Accounting, University of Sydney, Australia	1024
Assessing Your Company's KM Status: The First Step Towards a Successful KM Implementation	George Vagenas, Stavros Ponis and Ilias Tatsiopoulos National Technical University of Athens, Greece	1032
Organizational Conditions for ‘New Knowledge Management’ Application	Jurriaan Van Reijsen¹, Remko Helms² and Ronald Batenburg² ¹Andarr Organizational Services, Emmalaan 21, Utrecht, The Netherlands ²Institute of Information and Computing Science, Utrecht University, The Netherlands	1040
Building Creative Cities: Towards ‘Industry-based’ Knowledge Management in Urban Vision Development Processes	Stella Van Rijn and René Tissen Nyenrode Business University, Breukelen, The Netherlands	1048
Integrating Individual and Organisational Learning Initiatives: Working Across Knowledge Management and Human Resource Management Functional Boundaries	Christine Van Winkelen and Jane McKenzie Henley Management College, UK	1054
Experiences of Using an Ontology-Based Knowledge Testing Approach in Teaching Business Informatics	Réka Vas¹ and Gábor Klimkó² ¹Corvinus University of Budapest, Hungary ²MTA Information Technology Foundation, Budapest Hungary	1062
The Role of Knowledge in Legal Context: the Case of the Court of Bologna	Luca Verzelloni^1,2 ¹Faculty of Sociology, University of Trento, Italy ²COMIUG, Alma Mater Foundation, Bologna, Italy	1071
Intangible Assets: Importance in the Knowledge-Based Economy	Dmitry Volkov and Tatiana Garanina School of Management, Saint-Petersburg, Russia	1077
Business Intelligence Activities in Construction Companies in Finland – A Series of Case Studies	Vilma Vuori Tampere University of Technology, Finland	1086
Communities of Research Practice (CoRP): Visualizing Knowledge Networks and Localizing Experts	Petra Wagner-Luptacik and Marianne Hörlesberger Austrian Research Centers GmbH, Vienna, Austria	1093
Knowledge Integration and the Role of Technological Gatekeepers	Eoin Whelan Cairnes Graduate School, National University of Ireland, Galway, Ireland	1100
Holistic Approaches and Standardisation as Measures for Broader Adoption of KM in Practice	Stephan Wildner¹, Franz Lehner¹ and Hans Lehmann² ¹University of Passau, Germany ²Victoria University of Wellington, New Zealand	1107
Knowledge management challenge for Polish universities	Piotr Wróbel University of Gdańsk, Poland	1114
Assessing Ba and Virtual Ba within a Higher Education Environment	Janette Young Northumbria University, Newcastle Upon Tyne, UK	1118
Knowledge and Life Cycle of an Organization	Mietlewski Zygmunt¹ and Ryszard Walkowiak^{2 1}Gdynia Maritime University, Poland ²University of Warmia and Mazury, Olsztyn, Gdynia	1124