| Paper Title | Author(s) | Page No. |
| Preface | | v |
| Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs | | vi |
| Biographies of contributing authors | | viii |
| Information and Knowledge Management Using ArcGIS ModelBuilder | João Agrela, Leonor Esteves, Jorge Ferreira and Óscar Antunes | 1 |
| System Integration Model Based on Open Source Software (Oss) | Kamsuriah Ahmad1, Azwan Mohamed1 and Reduan Samad | 13 |
| Building Virtual Communities on top of Online Social Networks | Cuneyt Gurcan Akcora, Barbara Carminati and Elena Ferrari | 19 |
| Benchmarking Information Management Practice and Competence in Swedish Organizations | Karen Anderson, Göran Samuelssonand Marie Morner Jansson | 28 |
| Developing a Model for Assessing IT Competency of Managers | Mohammad Abooyee Ardakan, Hamed Majidi Zolbanin and Ali Khaleghi | 37 |
| Investigating the Relationship of Managers’ IT Competency and IT Projects’ Risks | Mohammad Abooyee Ardakan, Babak Sohrabi and Vahid Saadat | 43 |
| Evaluation of ICT Investment in Healthcare: Insights and Agenda for Future Research | Arviansyah, Egon Berghout and Chee-Wee Tan | 53 |
| The Uses of Business Outcomes for IT Benefit Identification at the Ex-Ante Justification Stage | Dawit Asmelash
| 65 |
| Data Governance in Practice: The SME Quandary Reflections on the Reality of Data Governance in the Small to Medium Enterprise (SME) Sector | Carolyn Begg and Tom Caira | 75 |
| Towards a Framework for the Evaluation of Mobile Payments Integration | Fergal Carton et al | 84 |
| Social Computing Tools for Inter-Organizational Risk Management | Walter Castelnovo | 92 |
| Embedding Human Values Into Information System Engineering Methodologies | Sunil Choenni, Peter van Waartand Geert de Haan | 101 |
| Evaluating the Role and Potential of Internet Banking: The Creditis Experience | Renata Paola Dameri | 109 |
| ICT and PA: A Marriage Made in Heaven? | Maria Concetta De Vivo, Alberto Polzonetti and Pietro Tapanelli | 119 |
| SMEs and IT: A Market for Lemons? | Jan Devos, Hendrik Van Landeghem and Dirk Deschoolmeester | 126 |
| Authenticity of Digital Records: An Archival Diplomatics Framework for Digital Forensics | Luciana Duranti and Adam Jansen | 134 |
| A Reflective Framework for Successful IS Implementation in Healthcare: Applying Theories From IS Innovation and Implementation Research | Kate Dymoke-Bradshaw and Ann Brown | 140 |
| The Effectiveness of EBSE in Modifying Professional Practice – an Experimental Protocol and Study | Graham Fletcher and Marie Cahillane | 148 |
| How Open Source Software Products: Can Support Teaching in Italian Schools | Chiara Friso, Valentina Lenarduzzi, Davide Taibi and Davide Tosi | 157 |
| Cyber University - a Future for Online Education | Yuwanuch Gulatee and Barbara Combes | 166 |
| Managing Costs and Performance of Information Technology in a Group Context – Current Challenges for Multinational Enterprises | Florian Hamel et al | 174 |
| Distributed Working Pictures | Martin Hill, John Salt and Graham Fletcher | 182 |
| Transforming Information to Knowledge is the Current Platform for a Successful Political Campaign | Vered Holzmann and Ben Holzmann | 189 |
| Theoretical Discussion: Green IT and its Development in South Africa | Grant Howard and Sam Lubbe | 196 |
| Evaluating ICT Based Services for Older Users | Minna Isomursu and Marja Harjumaa | 205 |
| The Geography of Criminality - Information and GIS Models for Decision Support | Paulo João, Jorge Ferreira and José Martins | 213 |
| Mobile Virtual Network Operator Information Systems for Increased Sustainability in Utilities | Hallur Leivsgarð Joensen and Torben Tambo | 225 |
| Management of Information Systems Outsourcing: Evaluation of Lessons Learned From a Boundary Spanning Perspective | Björn Johansson and Linda Bergkvist | 234 |
| A Fair Partnership Model by Sharing the Benefit of Knowledge Creation | Ghassan Kbar | 243 |
| Measuring the Effectiveness of National Knowledge Based Economy | Ghassan Kbar and Abdul Aziz AlDusari | 250 |
| Empirical Study on IT Productivity in eGovernment in Korea | Dong-Hyun Kim and Hyun-Joo Kim | 258 |
| Impact of Inter Organizational Networks on Adoption Process of Information Technology | Erdem Kirkbesoglu and Gizem Ogutcu | 264 |
| Portfolio Management in Non-Profit Organizations: The Case of Groningen’s Municipality | Bert Kleersnijder and Egon Berghout | 271 |
| Why is an IS Project Late? – A Case Study | Juha Kontio | 279 |
| Research on Performance Review Model for National Database Project | Misoo Kwon | 288 |
| Multi-Scope Evaluation of Public Administration Initiatives in Process Automation | Luigi Lavazza | 294 |
| eBusiness Model Design and Evaluation: The Pieces Make the Puzzle | Monika Magnusson | 303 |
| Using Goal Modelling to Evaluate Goals for eService Development in Government | Monika Magnusson and Marie-Therese Christiansson | 312 |
| Alignment in Enterprise Architecture: Investigating the Aspects of Alignment in Architectural Approaches | Thanos Magoulas, Aida Hadzic, Ted Saarikko and Kalevi Pessi | 321 |
| eCitizen Satisfaction: The Case of eGovernment Websites | Panagiotis Manolitzas et al | 332 |
| Understanding the Impact of Knowledge Sharing in Organisations: A Case Study | Magdeline Mashilo and Tiko Iyamu | 341 |
| Contextual Inquiry into Business Requirements Elicitation of Indigenous Enterprise: A Case of the Malaysian Batik Microenterprise | Nor Laila Md Noor and Ariza Nordin | 350 |
| HOT-fit Evaluation Framework: Validation Using Case Studies and Qualitative Systematic Review in Health Information Systems Evaluation Adoption | Maryati Mohd Yusof | 359 |
| Remembering and Recalling: The ERP System as an Organizational Memory | Gunilla Myreteg | 366 |
| Environmental Scanning Practice of Enterprise 50: Small Medium Enterprise (E50 SMEs) in Malaysia | Roslina Othman and Siti Rohimi Hamedon | 373 |
| Understanding Financial and non-Financial Information to Assess Listed Johannesburg Stock Exchange (JSE) Companies’ Performances | Elmarie Papageorgiou and Herman de Bruyn | 383 |
| Designing a Model for Evaluating the Information Technology Level in Organizations by Fuzzy TOPSIS | Shabnam Pasandide, Abbas Toloie Eshlaghi, and Reza Radfar | 394 |
| Can eGovernment Systems Bridge the Digital Divide? | Elias Pimenidis, Lazaros Iliadis, and Christos Georgiadis | 403 |
| Contributions to the Measurement and Management of Intellectual Capital – an Accounting Perspective | Rui Alexandre Pires and Maria do Céu Gaspar Alves | 411 |
| Executive Information Systems (EIS) Implementation for Education Management – a Conceptual Framework | Rozilawati Razali and Mahamsiatus Kamaruddin | 420 |
| The ISD Process as a Live Routine | David Sammon, Tadhg Nagle and John McAvoy | 428 |
| Using Geographic Information to Assess Urban Environmental Indicators in the City of Lisbon | Teresa Santos, Ségio Freire and José António Tenedório | 436 |
| Reflections on the Role of the Lecturer as Teacher, Researcher and Mentor in a Project-Based Approach for IS/IT Majors at Three Different Academic Institutions | Elsje Scott, Peter Weimann and Nata van der Merwe | 443 |
| Enterprise Information Systems of new Generation | Elena Serova | 452 |
| Post-ERP Feral System Taxonomy: A Manifestation From Multiple Case Studies | Sharina Tajul Urus, Alemayehu Molla and Say Yen Teoh | 458 |
| Open Source Disease Control Software Development: The Role of Patients | Jose Teixeira and Reima Suomi | 467 |
| Value of Knowledge Management Systems: A Review Paper | Nelly Todorova | 475 |
| Accountability and the Reconstruction of the Past | Geert-Jan van Bussel
HvA Amsterdam | 483 |
| The Question of Selecting Appropriate Methodics of an ERP System Implementation in Life&Science Enterprises as an Important Factor of a Project’s Success Based on the Example of Polish Experiences | Bartosz Wachnik | 491 |
| PhD Research Papers | | 501 |
| Information Systems for Production Planning and Scheduling and Their Impact on Business Performance | Denisa Ferenčíková | 503 |
| An Evaluation of web Services Proxies Solutions | Antonio Hidalgo Landa, Ian Owens and Graham Fletcher | 510 |
| Enhancing the Success of Electronic Schools in the Kenyan Context | Hesbon Nyagowa, Dennis Ocholla and Stephen Mutula | 520 |
| The Specification of Competency Questions: An Ontological Support to Match Business Processes, IT and Competences of Professionals | Yadary Ortega-González et al | 531 |
| The Balanced Scorecard and its Practical Applications in Oracle Balanced Scorecard | Michal Pivnička | 540 |
| Challenges in Business Case Development and Requirements for Business Case Frameworks | Bart-Jan van Putten, Franziska Brecht, and Oliver Günther | 553 |
| The Relation Between Dynamic Business Models and Business Cases | Bart-Jan van Puttenand Markus Schief | 562 |
| Evaluation of Error Management in Health Information Systems: A Review | Mohamad Norzamani Sahroni and Maryati Mohd Yusof | 570 |
| Non Academics paper | | 577 |
| Management of Waiting List for Surgery Information System | Rita Cristóvão and Pedro Gomes | 579 |
| Work in Progress papers with Posters | | 593 |
| Information Management Enabling Collaborative oak Tree Population Care: How to Define and Initiate a Change Management Process in a Local Community in Sweden | Maria Bergenstjerna | 595 |
| Motivations in Virtual Communities: A Literature Review | Giovanni Camponovo
| 598 |
| An Enterprise Ontology Approach for Defining Enterprise Information Architecture | Bernardo Gomes, André Vasconcelos and Pedro Sousa | 609 |
| Review of Lean Method Application for Improvement in Health Information Systems | Soudabeh Khodambashi and Maryati Mohd Yusof | 616 |
| National Ict Strategy and its Implementation In Building Information Society in Albania | Ermelinda Kordha and As. Kozeta Sevrani | 619 |
| A Bottom-Up Approach for the Representation and Continuous Update of Technology Architectures | João Soares, José Tribolet and André Vasconcelos | 622 |
