ECEG 2011 Home
   Author Guidelines
   Call for Papers
   Mini-Tracks
   Abstract Submission
   Abstracts Selected
   Biographies
   Committee
   Programme
   Registration
   Practical Information
   Proceedings 2010
   ECEG Future
   ECEG Past
   Seminars
   Publishers
   Sponsorship Details
   Exhibitor Details
   About ACI
ECEG 2011
16-17 June, Ljubljani, Slovenia
Home >> ECEG >> ECEG 2011 >> eceg10-proceedings
WWW ACI   At a glance Calendar RSS Feed Contact us

Proceedings of
The
10th European Conference on e-Government
held at the University of Limerick, Ireland
17-18 June 2010

 

The proceedings of the above conference are now available to purchase in two formats, Book or CD-ROM:

UK AND EUROPE: Cost for book, including post and packing is £60.00. Cost for CD, including post and packing, is £50.
REST OF THE WORLD: Cost for book, including post and packing is £65.00. Cost for CD, including post and packing, is £55.

The Contents of the Proceedings are shown below.

If you would like to download and read the Abstracts of the papers presented at the Conference, please click here.


T
o order the Proceedings, please click here.





Download Abstract
Booklet

 

Paper Title

Author(s)

Page No.

Preface

 

vii

Conference committees

 

ix

Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs

 

x

Biographies of contributing authors

 

xiii

Investigating Requirements for Transformational Government Information Infrastructures: The Case of the Approval Process for Building Applications

Gustav Aagesen and John Krogstie
Norwegian University of Science and Technology, Norway

1

Negotiation in the Sourcing Process Between Partners in an eProcurement Environment

Noraizah Abu Bakar and Konrad Peszynski
RMIT University, Melbourne, Victoria, Australia

10

The Economic and Social Impact of Electronic Services on the Public and Private Sectors: Literature Review

Ahmed Al-Hadidi, Yacine Rezgui and Christina Hopfe
Cardiff University
, UK

20

Citizen Adoption of eGovernment Initiatives in Developing Countries: A Case Study of Jordan

Omar Al Hujran and Mohammed Shahateet
Princess Sumaya University for Technology, Amman, Jordan

29

Deriving Service Delivery Principles Using a Role Playing Game

Satiesh Bajnath, Marijn Janssen, Nitesh Bharosa, Christian Both, Bram Klievink, Sietse Overbeek and Anne Fleur van Veenstra
Delft University of Technology, The Netherlands

36

Community, Participation and Virtual Spaces: Design Considerations for Inclusivity

Paul Baker1, Alea Fairchild2, Jessica Pater 1 and Art Seavey3
1
Georgia Institute of Technology, Atlanta, USA
2Vrije Universiteit Brussel (VUB), Brussels, Belgium
3New Kind, Raleigh, North Carolina, USA

44

Researching eGovernment: A Review of ECEG in its Tenth Year

Frank Bannister1 and Regina Connolly2
1Trinity College, Dublin, Ireland
2Dublin City University
, Ireland

53

Establishment of Customer Centres in the Public Sector in Sweden - the Citizens’ Views

Iréne Bernhard
University West, Trollhättan, Sweden

63

eGovernment Development: The Case of Macedonia

Natasa Bogoevska and Jovce Plastinovski
Institute of Informatics, Skopje, Macedonia

71

Electronic Safes for Process Oriented eGovernment

Christian Breitenstrom and Andreas Penski
Fraunhofer Institute FOKUS, Berlin, Germany

79

Is There an eGovernment Paradox?

Walter Castelnovo
University of Insubria, Italy

90

Perception and Decision Making on Electronic tax Software for the Younger Population

Yu-Ling Chang, Nathan Zhang and Edward Lank
University of Waterloo, Canada

99

A Discussion of Legal Restrictions on Electronic Political Interactions and Electronic Meetings

Mitchell Cochran
City of Monrovia, Claremont Graduate University, California, USA

107

Cloud Computing and its Impact on eGovernance Architecture

Mohan Datar1, Dushyant Kothari2 and Gita A Kumta1
1SVKM’s NMIMS University, Mumbai, India
2University of Mumbai, India

114

WholeOf-Government: The Continuing Problem of Eliminating Silos

Finn de Brí1 and Frank Bannister2
1
Irish Revenue Commissioners, Ireland
2Trinity College, Dublin, Ireland

122

The Flemish Decree on Governmental Electronic Data Transmission

Bruno de Vuyst and Alea Fairchild
Vesalius College / VUB, Brussels, Belgium

134

The Path to Administrative Burden Reduction – With the Help of IT: Challenges and Opportunities in Slovenia

Mitja Decman and Maja Klun
University of Ljubljana, Slovenia

138

Exploring eGovernment in Sri Lanka: Challenges and Issues

Yamaya Ekanayaka
University of Colombo School of Computing, Sri Lanka

147

Information Sharing in Government – Conceptual Model for Policy Formulation

Elsa Estevez1 2, Pablo Fillottrani2 3 and Tomasz Janowski1
1
United Nations University,Macao SAR, China
2Universidad Nacional del Sur, Bahía Blanca, Argentina
3Comision de Investigaciones Científicas de la Provincia de Buenos Aires, Argentina

152

A Proper Balance for Measures Against Software Piracy and Counterfeiting

Alea Fairchild and Bruno de Vuyst
Vesalius College / VUB, Brussels, Belgium

163

A new Usage for Semantic Technologies for eGovernment: Checking Official Documents’ Consistency

Fred Freitas1,2, Zacharias Candeias Jr3 and Heiner Stuckenschmidt2
1
Federal Universidade of Pernambuco, Cidade Universitária, Brazil
2University of Mannheim, Germany
3Information Technology Agency for the State of Pernambuco –
ATI/PE, ,Brazil

167

Semantic Tools in the Managing and Organization of eGovernment Websites

Roberto Gagliardi, Alberto Polzonetti and Barbara Re
Computer Science Section at School of Technology of University of Camerino, Italy

176

Online Tools and Their Impact on Young People

Gareth Gibson1, Paul McCusker2 and Ella Taylor-Smith3
1
Donegal Youth Service, Ireland
2Letterkenny Insitute of Technology, Ireland
3Edinburgh Napier University, UK

185

Why TaxMe Makes Taxpayers Happy

Olivier Glassey
IDHEAP / SPAN, Lausanne, Switzerland

191

Evaluation of Contact Centre Implementation in a Swedish Municipality With Focus on Social Aspects

Kerstin Grundén
University West, Trollhättan, Sweden

199

ABC: A new Privacy Enhancing Model for eGovernment

Wiem Hammami, Lamjed Ben Said and Sameh Hadouaj
Higher Institute of Management of Tunis, Tunisia

207

Accessibility of Sustained eServices

Riitta Hellman
Karde AS, Oslo, Norway

214

Factors Affecting the Adoption of eGovernance by Teachers in Greece

Ioannis Karavasilis1, Kostas Zafiropoulos1 and Vasiliki Vrana2
1
University of Macedonia, Thessaloniki, Greece
2Technological Education Institute of Serres, Greece

221

Matching Events and Event Consumers in a Collaborative Networking Site: The Comuno Information Architecture for Public Governance and Services

Michael Kaschesky and Reinhard Riedl
Bern University of Applied Sciences, Berne, Switzerland

230

Some Thoughts on the Implementation of an International Currency Transaction tax

Sheila Killian
University of Limerick, Ireland

238

Government as Part of the Revolution: Using Social Media to Achieve Public Goals

David Landsbergen
The Ohio State University, Columbus, USA

243

Digital Divide and Digital Citizenship: Adapting the Social Policies to Promote eInclusion

Pedro Manuel Martínez Monje and Adela Mesa del Olmo
1University of the Basque Country, Bilbao, Spain

251

Five Stage Development Framework for Electronic Government

Seyed Amin Mousavi, Elias Pimenidis and Hamid Jahankhani
University of East London, UK

259

Development of a Proposed Framework for the Implementation of EGovernment in Nigeria

Darren Mundy 1 and Bandi Musa2
1
University of Hull, Scarborough, UK
2Independent Researcher, UK

269

Utilizing Ageing Information

Per Myrseth1, Jon Atle Gulla2, Veronika Haderlein1, Geir Solskinnsbakk2 and Olga Cerrato1
1
Det Norske Veritas (DNV), Oslo, Norway
2Norwegian University of Science and Technology, Trondheim, Norway

279

The Directing Role of Governance in Appointing Qualified Managers and Leaders of Higher Education Institutions

Fattah Nazem
Islamic Azad University, Roudehen Branch, Iran

288

Anonymous Electronic Identity in Cross-Border and Cross-Sector Environments

Libor Neumann
ANECT a.s., Prague, Czech Republic

297

The Link Between the Conceptualization of eGovernment and its Perceived Impacts: An Exploratory Empirical Study in Kenya

Nixon Ochara-Muganda and Jean-Paul Van Belle
University of Cape Town, South Africa

308

Legislative Assemblies in Spain: The Application of Information and Communication Technologies

José Manuel Pérez Tornero, Laura Cervi, Núria Fernández and Santiago Giraldo
Universitat Autònoma de Barcelona (UAB), Barcelona, Spain

320

Digital Dividend or Digital Divide? EGovernment, ICT and Social and Economic Development in Rural Areas

Bríd Quinn
University of Limerick, Ireland

329

Improvement by Comparison: A Case Study on the Improvement of a Project Management Methodology by Measuring Differences Between Methodologies

Samuel Renault, Cindy Guerlain and Pascal Lhoas
Public Research Center Henri Tudor, Luxembourg

339

Web Accessibility and eDemocracy: Empowering Citizens With Disabilities Online

Nur Şat
Hitit University, Corum,Turkey

345

Building Successful eGovernment Websites: The Case of Manchester City Council

Hossein Sharif and Carl Adams
University of Portsmouth, UK

357

Identity Management Architecture Design for Cross-Border eGovernment Services

Kamelia Stefanova1, Dorina Kabakchieva2 and Roumen Nikolov2
1
University of National and World Economy, Sofia, Bulgaria
2Sofia University, ”St. Kl.
Ohridski“, Bulgaria

367

Deciphering the Public’s Stance Towards Governmental Decisions

George Stylios; Dimitris Christodoulakis; Jeries Besharat; Maria-Alexandra Vonitsanou; Ioannis Kotrotsos; Athanasia Koumpouri and Sofia Stamou
Patras University, Greece

376

Interoperability Challenges for Pan-European Qualified Exchange of Electronic Documents

Arne Tauber and Thomas Rössler
eGovernment Innovation Center (EGIZ), Graz University of Technology, Austria

382

The Flemish Multichannel Contact Center: A Success Story for More Than 10 Years

Bernard T'Jampens
Capgemini, Brussels, Belgium

391

eGovernment and Organisational Transformation – a Perspective From the Property Registration Authority of Ireland

Michael Treacy and John O’Sullivan
Property Registration Authority of Ireland, Ireland

 

400

Strategies for Migration to Multi-Channel Service Provisioning in Public Agencies

Anne Fleur van Veenstra and Marijn Janssen
Delft University of Technology, The Netherlands

 

409

Measuring for Knowledge: A Data-Driven Research Approach for eGovernment

Pieter Verdegem, Jeroen Stragier and Gino Verleye
Ghent University (UGent), Belgium

 

417

Exploring Issues Underlying Citizen Adoption of eGovernment Initiatives in Developing Countries: The Case of Tanzania

Jim Yonazi, Henk Sol and Albert Boonstra
University of Groningen, The Netherlands

 

425

eGovernment Diffusion: A Case Study of Dubai’s Successes and Failures

Fang Zhao
American University of Sharjah, UAE

435

Research in Progress papers

 

445

One set of Shared Draft Artifacts and Standard Bodies: A new Model to Support a Standardization Process for Software System Interconnections

Choompol Boonmee1 and Sunet Boonmee2
1
Thammasat University, Klong Luang, Pathumthani, Thailand
2IT Dabos Co.,Ltd., Bangkok, Thailand

447

A Study of the Effect of Stakeholder Personnel Participating in the Standardization Process of Electronic Data Exchange Implementation

Choompol Boonmee1 and Sunet Boonmee2
1
Thammasat University, Klong Luang, Pathumthani, Thailand
2IT Dabos Co.,Ltd., Bangkok, Thailand

460

Segmentation of the PAYE Anytime Users

Jessica Clancy, Giuseppe Manai and Duncan Cleary
Irish Revenue Commissioners, Ireland

470

Income Shifting – Intangible Assets and eCommerce Concerns

Tom Collins
University of Limerick, Ireland

484

The Online Criminal Trial in Italy Seeks an Identity

Giovanna De Rugeriis
Università degli Studi di Bologna, Italy

492

An Application of the Communication Disciplines of C. A. Petri to the Analysis and Design of a Communication System

Carlo Ferigato¹ and Massimiliano Gusmini²
¹Joint Research Centre of the European Commission, Ispra, Italy
²Otolab, Milano, Italy

500

The use of ICT by Swiss Cantonal Parties for Their Communication With Party Members and in Election Campaigning

Marianne Fraefel1, Alessia Neuroni1, Stefanie Knocks2 and Reinhard Riedl1
1
Bern University of Applied Sciences, Switzerland
2University of Berne, Switzerland

511

Increasing Judicial Transparency: When Brazilian Court TV Officially Meets Youtube

Roberto Fragale Filho
Universidade Federal Fluminense and Fundação Getúlio Vargas, Rio de Janeiro, Brazil

521

A Model to Measure the Perceived Quality of Service in eGovernment

Guillaume Gronier and Mathieu Lambert
Public Research Centre Henri Tudor, Luxembourg-Kirchberg, Luxembourg

527

An Internet Mediated Domain of Local Governance?

Paul Hepburn
University of Manchester, UK

532

The Design Approach as a Bridge Between νομός and νόμος in eGovernment Research

Peter Koval and Reinhard Riedl
Berner Fachhochschule, Bern, Switzerland

541

An Experiment to Measure Changes of Usage and Satisfaction With the Channels of Contact With the Irish Revenue

Giuseppe Manai, Mary Dwyer and Duncan Cleary
Irish Revenue Commissioners, Limerick, Ireland

547

Regional eDemocracy in Romania

Mihaela Muresan
“Dimitrie Cantemir” Christian University, Bucharest, Romania

559

Factors for the Adoption of eGovernment Services

Mariam Rehman and Vatcharaporn Esichaikul
Asian Institute of Technology, Pathumthani, Thailand

567

Vision of Electronic Government Implementation in the Kurdistan Region of Iraq

Shareef Shareef, Elias Pimenidis, Johnnes Arreymbi and Hamid Jahankhani
University of East London, UK

575

Practitioner Papers

 

585

Geographical Information Systems (GIS) in Revenue, Ireland: The Current and Potential Uses of GIS for Tax and Customs Administration

Duncan Cleary
Research and Analytics Branch, Irish Revenue Commissioners, Ireland

587

The Role of tax Authorities in Encouraging Corporate Social Responsibility

Eamonn Donnelly1 and John Heneghan2
1
Irish Revenue Commissioners, Ennis, County Clare, Ireland
2University of Limerick, Ireland

599

A Call for Greater use of Plain Language in tax Legislation

Leonard Durac and Carol Durac
Revenue Commissioners, Limerick, Ireland

608

Offshore Assets - Using Intelligence to Combat tax Evasion

Aisling Haughey and John Byrne
Offshore Assets Group, Irish Revenue Commissioners, Ireland

615

eGovernance in Irish Local Government: A Process and Technology KM Framework

Beatrice Heneghan
Limerick County Council, Ireland

625

Tax and Customs Performance - Moving Towards Outcome Reporting

Gearóid Murphy
Office of the Revenue Commissioners, Ireland

636

Compliance and Audit Issues Arising from eCommerce in Ireland

Jim O’Shea
Revenue Commissioners, Limerick, Ireland

644

Co-Production and Open Data: The Right mix for Public Service Effectiveness?

Roberto Pizzicannella
DigitPA, National Agency for IT in Public Administration, Italy

653

Risky Business: The Progress of Compliance Risk Analysis in the Irish Revenue Commissioners

Susan Walsh
Irish Revenue Commissioners, Ireland

660

SAUDI eGovernment

 

Suhail Mohammed Al. Almaee and Walaa Reda Khayyat
Saudi eGovernment Program, Riyadh, Saudi Arabia

 

666

Round Table

 

n/a

Exploitation of eGovernment Channels in the Development of Ireland’s Animal Identification and Movement System.

Michael Bunyan and Alan King, Department of Agriculture, Fisheries and Food, Ireland

n/a

 

The Potential of eJustice on Brazil

Cláudio Simão de Lucena Neto  and Antônio Silveira Neto, Universidade Estadual da Paraíba, Brazil

n/a

Presentation only

 

n/a

Business Change in DSFA Local Offices

 

Niall Barry and Philip O'Donohoe
Department of Social & Family Affairs, Dublin, Ireland

n/a

The 1901 – 1911 Census Digitisation Project: some reflections.

 

Catriona Crowe
National Archives, Ireland

n/a

Evaluating eParticipation



 

Dave  Newman, Queen's University Management School, Queen's University Belfast, UK

 

n/a

Updated 30 March 2011

Academic Conferences Limited - Curtis Farm, Kidmore End, Nr Reading, RG4 9AY, England - Tel: +44 (0)1189 724148 - Fax: +44 (0)1189 724691
eMail: info@academic-conferences.org- Copyright 2010 Academic Conferences Limited - registered in England - No: 4719488 - VAT No: 812 5366 38