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ECEG 2011
16-17 June, Ljubljani, Slovenia
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Proceedings of
10th European Conference on e-Government
held at the University of Limerick, Ireland
17-18 June 2010


The proceedings of the above conference are now available to purchase in two formats, Book or CD-ROM:

UK AND EUROPE: Cost for book, including post and packing is £60.00. Cost for CD, including post and packing, is £50.
REST OF THE WORLD: Cost for book, including post and packing is £65.00. Cost for CD, including post and packing, is £55.

The Contents of the Proceedings are shown below.

If you would like to download and read the Abstracts of the papers presented at the Conference, please click here.

o order the Proceedings, please click here.

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Paper Title


Page No.




Conference committees



Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs



Biographies of contributing authors



Investigating Requirements for Transformational Government Information Infrastructures: The Case of the Approval Process for Building Applications

Gustav Aagesen and John Krogstie
Norwegian University of Science and Technology, Norway


Negotiation in the Sourcing Process Between Partners in an eProcurement Environment

Noraizah Abu Bakar and Konrad Peszynski
RMIT University, Melbourne, Victoria, Australia


The Economic and Social Impact of Electronic Services on the Public and Private Sectors: Literature Review

Ahmed Al-Hadidi, Yacine Rezgui and Christina Hopfe
Cardiff University
, UK


Citizen Adoption of eGovernment Initiatives in Developing Countries: A Case Study of Jordan

Omar Al Hujran and Mohammed Shahateet
Princess Sumaya University for Technology, Amman, Jordan


Deriving Service Delivery Principles Using a Role Playing Game

Satiesh Bajnath, Marijn Janssen, Nitesh Bharosa, Christian Both, Bram Klievink, Sietse Overbeek and Anne Fleur van Veenstra
Delft University of Technology, The Netherlands


Community, Participation and Virtual Spaces: Design Considerations for Inclusivity

Paul Baker1, Alea Fairchild2, Jessica Pater 1 and Art Seavey3
Georgia Institute of Technology, Atlanta, USA
2Vrije Universiteit Brussel (VUB), Brussels, Belgium
3New Kind, Raleigh, North Carolina, USA


Researching eGovernment: A Review of ECEG in its Tenth Year

Frank Bannister1 and Regina Connolly2
1Trinity College, Dublin, Ireland
2Dublin City University
, Ireland


Establishment of Customer Centres in the Public Sector in Sweden - the Citizens’ Views

Iréne Bernhard
University West, Trollhättan, Sweden


eGovernment Development: The Case of Macedonia

Natasa Bogoevska and Jovce Plastinovski
Institute of Informatics, Skopje, Macedonia


Electronic Safes for Process Oriented eGovernment

Christian Breitenstrom and Andreas Penski
Fraunhofer Institute FOKUS, Berlin, Germany


Is There an eGovernment Paradox?

Walter Castelnovo
University of Insubria, Italy


Perception and Decision Making on Electronic tax Software for the Younger Population

Yu-Ling Chang, Nathan Zhang and Edward Lank
University of Waterloo, Canada


A Discussion of Legal Restrictions on Electronic Political Interactions and Electronic Meetings

Mitchell Cochran
City of Monrovia, Claremont Graduate University, California, USA


Cloud Computing and its Impact on eGovernance Architecture

Mohan Datar1, Dushyant Kothari2 and Gita A Kumta1
1SVKM’s NMIMS University, Mumbai, India
2University of Mumbai, India


WholeOf-Government: The Continuing Problem of Eliminating Silos

Finn de Brí1 and Frank Bannister2
Irish Revenue Commissioners, Ireland
2Trinity College, Dublin, Ireland


The Flemish Decree on Governmental Electronic Data Transmission

Bruno de Vuyst and Alea Fairchild
Vesalius College / VUB, Brussels, Belgium


The Path to Administrative Burden Reduction – With the Help of IT: Challenges and Opportunities in Slovenia

Mitja Decman and Maja Klun
University of Ljubljana, Slovenia


Exploring eGovernment in Sri Lanka: Challenges and Issues

Yamaya Ekanayaka
University of Colombo School of Computing, Sri Lanka


Information Sharing in Government – Conceptual Model for Policy Formulation

Elsa Estevez1 2, Pablo Fillottrani2 3 and Tomasz Janowski1
United Nations University,Macao SAR, China
2Universidad Nacional del Sur, Bahía Blanca, Argentina
3Comision de Investigaciones Científicas de la Provincia de Buenos Aires, Argentina


A Proper Balance for Measures Against Software Piracy and Counterfeiting

Alea Fairchild and Bruno de Vuyst
Vesalius College / VUB, Brussels, Belgium


A new Usage for Semantic Technologies for eGovernment: Checking Official Documents’ Consistency

Fred Freitas1,2, Zacharias Candeias Jr3 and Heiner Stuckenschmidt2
Federal Universidade of Pernambuco, Cidade Universitária, Brazil
2University of Mannheim, Germany
3Information Technology Agency for the State of Pernambuco –
ATI/PE, ,Brazil


Semantic Tools in the Managing and Organization of eGovernment Websites

Roberto Gagliardi, Alberto Polzonetti and Barbara Re
Computer Science Section at School of Technology of University of Camerino, Italy


Online Tools and Their Impact on Young People

Gareth Gibson1, Paul McCusker2 and Ella Taylor-Smith3
Donegal Youth Service, Ireland
2Letterkenny Insitute of Technology, Ireland
3Edinburgh Napier University, UK


Why TaxMe Makes Taxpayers Happy

Olivier Glassey
IDHEAP / SPAN, Lausanne, Switzerland


Evaluation of Contact Centre Implementation in a Swedish Municipality With Focus on Social Aspects

Kerstin Grundén
University West, Trollhättan, Sweden


ABC: A new Privacy Enhancing Model for eGovernment

Wiem Hammami, Lamjed Ben Said and Sameh Hadouaj
Higher Institute of Management of Tunis, Tunisia


Accessibility of Sustained eServices

Riitta Hellman
Karde AS, Oslo, Norway


Factors Affecting the Adoption of eGovernance by Teachers in Greece

Ioannis Karavasilis1, Kostas Zafiropoulos1 and Vasiliki Vrana2
University of Macedonia, Thessaloniki, Greece
2Technological Education Institute of Serres, Greece


Matching Events and Event Consumers in a Collaborative Networking Site: The Comuno Information Architecture for Public Governance and Services

Michael Kaschesky and Reinhard Riedl
Bern University of Applied Sciences, Berne, Switzerland


Some Thoughts on the Implementation of an International Currency Transaction tax

Sheila Killian
University of Limerick, Ireland


Government as Part of the Revolution: Using Social Media to Achieve Public Goals

David Landsbergen
The Ohio State University, Columbus, USA


Digital Divide and Digital Citizenship: Adapting the Social Policies to Promote eInclusion

Pedro Manuel Martínez Monje and Adela Mesa del Olmo
1University of the Basque Country, Bilbao, Spain


Five Stage Development Framework for Electronic Government

Seyed Amin Mousavi, Elias Pimenidis and Hamid Jahankhani
University of East London, UK


Development of a Proposed Framework for the Implementation of EGovernment in Nigeria

Darren Mundy 1 and Bandi Musa2
University of Hull, Scarborough, UK
2Independent Researcher, UK


Utilizing Ageing Information

Per Myrseth1, Jon Atle Gulla2, Veronika Haderlein1, Geir Solskinnsbakk2 and Olga Cerrato1
Det Norske Veritas (DNV), Oslo, Norway
2Norwegian University of Science and Technology, Trondheim, Norway


The Directing Role of Governance in Appointing Qualified Managers and Leaders of Higher Education Institutions

Fattah Nazem
Islamic Azad University, Roudehen Branch, Iran


Anonymous Electronic Identity in Cross-Border and Cross-Sector Environments

Libor Neumann
ANECT a.s., Prague, Czech Republic


The Link Between the Conceptualization of eGovernment and its Perceived Impacts: An Exploratory Empirical Study in Kenya

Nixon Ochara-Muganda and Jean-Paul Van Belle
University of Cape Town, South Africa


Legislative Assemblies in Spain: The Application of Information and Communication Technologies

José Manuel Pérez Tornero, Laura Cervi, Núria Fernández and Santiago Giraldo
Universitat Autònoma de Barcelona (UAB), Barcelona, Spain


Digital Dividend or Digital Divide? EGovernment, ICT and Social and Economic Development in Rural Areas

Bríd Quinn
University of Limerick, Ireland


Improvement by Comparison: A Case Study on the Improvement of a Project Management Methodology by Measuring Differences Between Methodologies

Samuel Renault, Cindy Guerlain and Pascal Lhoas
Public Research Center Henri Tudor, Luxembourg


Web Accessibility and eDemocracy: Empowering Citizens With Disabilities Online

Nur Şat
Hitit University, Corum,Turkey


Building Successful eGovernment Websites: The Case of Manchester City Council

Hossein Sharif and Carl Adams
University of Portsmouth, UK


Identity Management Architecture Design for Cross-Border eGovernment Services

Kamelia Stefanova1, Dorina Kabakchieva2 and Roumen Nikolov2
University of National and World Economy, Sofia, Bulgaria
2Sofia University, ”St. Kl.
Ohridski“, Bulgaria


Deciphering the Public’s Stance Towards Governmental Decisions

George Stylios; Dimitris Christodoulakis; Jeries Besharat; Maria-Alexandra Vonitsanou; Ioannis Kotrotsos; Athanasia Koumpouri and Sofia Stamou
Patras University, Greece


Interoperability Challenges for Pan-European Qualified Exchange of Electronic Documents

Arne Tauber and Thomas Rössler
eGovernment Innovation Center (EGIZ), Graz University of Technology, Austria


The Flemish Multichannel Contact Center: A Success Story for More Than 10 Years

Bernard T'Jampens
Capgemini, Brussels, Belgium


eGovernment and Organisational Transformation – a Perspective From the Property Registration Authority of Ireland

Michael Treacy and John O’Sullivan
Property Registration Authority of Ireland, Ireland



Strategies for Migration to Multi-Channel Service Provisioning in Public Agencies

Anne Fleur van Veenstra and Marijn Janssen
Delft University of Technology, The Netherlands



Measuring for Knowledge: A Data-Driven Research Approach for eGovernment

Pieter Verdegem, Jeroen Stragier and Gino Verleye
Ghent University (UGent), Belgium



Exploring Issues Underlying Citizen Adoption of eGovernment Initiatives in Developing Countries: The Case of Tanzania

Jim Yonazi, Henk Sol and Albert Boonstra
University of Groningen, The Netherlands



eGovernment Diffusion: A Case Study of Dubai’s Successes and Failures

Fang Zhao
American University of Sharjah, UAE


Research in Progress papers



One set of Shared Draft Artifacts and Standard Bodies: A new Model to Support a Standardization Process for Software System Interconnections

Choompol Boonmee1 and Sunet Boonmee2
Thammasat University, Klong Luang, Pathumthani, Thailand
2IT Dabos Co.,Ltd., Bangkok, Thailand


A Study of the Effect of Stakeholder Personnel Participating in the Standardization Process of Electronic Data Exchange Implementation

Choompol Boonmee1 and Sunet Boonmee2
Thammasat University, Klong Luang, Pathumthani, Thailand
2IT Dabos Co.,Ltd., Bangkok, Thailand


Segmentation of the PAYE Anytime Users

Jessica Clancy, Giuseppe Manai and Duncan Cleary
Irish Revenue Commissioners, Ireland


Income Shifting – Intangible Assets and eCommerce Concerns

Tom Collins
University of Limerick, Ireland


The Online Criminal Trial in Italy Seeks an Identity

Giovanna De Rugeriis
Università degli Studi di Bologna, Italy


An Application of the Communication Disciplines of C. A. Petri to the Analysis and Design of a Communication System

Carlo Ferigato¹ and Massimiliano Gusmini²
¹Joint Research Centre of the European Commission, Ispra, Italy
²Otolab, Milano, Italy


The use of ICT by Swiss Cantonal Parties for Their Communication With Party Members and in Election Campaigning

Marianne Fraefel1, Alessia Neuroni1, Stefanie Knocks2 and Reinhard Riedl1
Bern University of Applied Sciences, Switzerland
2University of Berne, Switzerland


Increasing Judicial Transparency: When Brazilian Court TV Officially Meets Youtube

Roberto Fragale Filho
Universidade Federal Fluminense and Fundação Getúlio Vargas, Rio de Janeiro, Brazil


A Model to Measure the Perceived Quality of Service in eGovernment

Guillaume Gronier and Mathieu Lambert
Public Research Centre Henri Tudor, Luxembourg-Kirchberg, Luxembourg


An Internet Mediated Domain of Local Governance?

Paul Hepburn
University of Manchester, UK


The Design Approach as a Bridge Between νομός and νόμος in eGovernment Research

Peter Koval and Reinhard Riedl
Berner Fachhochschule, Bern, Switzerland


An Experiment to Measure Changes of Usage and Satisfaction With the Channels of Contact With the Irish Revenue

Giuseppe Manai, Mary Dwyer and Duncan Cleary
Irish Revenue Commissioners, Limerick, Ireland


Regional eDemocracy in Romania

Mihaela Muresan
“Dimitrie Cantemir” Christian University, Bucharest, Romania


Factors for the Adoption of eGovernment Services

Mariam Rehman and Vatcharaporn Esichaikul
Asian Institute of Technology, Pathumthani, Thailand


Vision of Electronic Government Implementation in the Kurdistan Region of Iraq

Shareef Shareef, Elias Pimenidis, Johnnes Arreymbi and Hamid Jahankhani
University of East London, UK


Practitioner Papers



Geographical Information Systems (GIS) in Revenue, Ireland: The Current and Potential Uses of GIS for Tax and Customs Administration

Duncan Cleary
Research and Analytics Branch, Irish Revenue Commissioners, Ireland


The Role of tax Authorities in Encouraging Corporate Social Responsibility

Eamonn Donnelly1 and John Heneghan2
Irish Revenue Commissioners, Ennis, County Clare, Ireland
2University of Limerick, Ireland


A Call for Greater use of Plain Language in tax Legislation

Leonard Durac and Carol Durac
Revenue Commissioners, Limerick, Ireland


Offshore Assets - Using Intelligence to Combat tax Evasion

Aisling Haughey and John Byrne
Offshore Assets Group, Irish Revenue Commissioners, Ireland


eGovernance in Irish Local Government: A Process and Technology KM Framework

Beatrice Heneghan
Limerick County Council, Ireland


Tax and Customs Performance - Moving Towards Outcome Reporting

Gearóid Murphy
Office of the Revenue Commissioners, Ireland


Compliance and Audit Issues Arising from eCommerce in Ireland

Jim O’Shea
Revenue Commissioners, Limerick, Ireland


Co-Production and Open Data: The Right mix for Public Service Effectiveness?

Roberto Pizzicannella
DigitPA, National Agency for IT in Public Administration, Italy


Risky Business: The Progress of Compliance Risk Analysis in the Irish Revenue Commissioners

Susan Walsh
Irish Revenue Commissioners, Ireland


SAUDI eGovernment


Suhail Mohammed Al. Almaee and Walaa Reda Khayyat
Saudi eGovernment Program, Riyadh, Saudi Arabia



Round Table



Exploitation of eGovernment Channels in the Development of Ireland’s Animal Identification and Movement System.

Michael Bunyan and Alan King, Department of Agriculture, Fisheries and Food, Ireland



The Potential of eJustice on Brazil

Cláudio Simão de Lucena Neto  and Antônio Silveira Neto, Universidade Estadual da Paraíba, Brazil


Presentation only



Business Change in DSFA Local Offices


Niall Barry and Philip O'Donohoe
Department of Social & Family Affairs, Dublin, Ireland


The 1901 – 1911 Census Digitisation Project: some reflections.


Catriona Crowe
National Archives, Ireland


Evaluating eParticipation


Dave  Newman, Queen's University Management School, Queen's University Belfast, UK



Updated 30 March 2011

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