| Paper Title | Author(s) | Page No. |
| Preface | | vii |
| Conference committees | | ix |
| Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs | | x |
| Biographies of contributing authors | | xiii |
| Investigating Requirements for Transformational Government Information Infrastructures: The Case of the Approval Process for Building Applications | Gustav Aagesen and John Krogstie
Norwegian University of Science and Technology, Norway | 1 |
| Negotiation in the Sourcing Process Between Partners in an eProcurement Environment | Noraizah Abu Bakar and Konrad Peszynski
RMIT University, Melbourne, Victoria, Australia | 10 |
| The Economic and Social Impact of Electronic Services on the Public and Private Sectors: Literature Review | Ahmed Al-Hadidi, Yacine Rezgui and Christina Hopfe
Cardiff University, UK | 20 |
| Citizen Adoption of eGovernment Initiatives in Developing Countries: A Case Study of Jordan | Omar Al Hujran and Mohammed Shahateet
Princess Sumaya University for Technology, Amman, Jordan | 29 |
| Deriving Service Delivery Principles Using a Role Playing Game | Satiesh Bajnath, Marijn Janssen, Nitesh Bharosa, Christian Both, Bram Klievink, Sietse Overbeek and Anne Fleur van Veenstra
Delft University of Technology, The Netherlands | 36 |
| Community, Participation and Virtual Spaces: Design Considerations for Inclusivity | Paul Baker1, Alea Fairchild2, Jessica Pater 1 and Art Seavey3
1Georgia Institute of Technology, Atlanta, USA
2Vrije Universiteit Brussel (VUB), Brussels, Belgium
3New Kind, Raleigh, North Carolina, USA | 44 |
| Researching eGovernment: A Review of ECEG in its Tenth Year | Frank Bannister1 and Regina Connolly2
1Trinity College, Dublin, Ireland
2Dublin City University, Ireland | 53 |
| Establishment of Customer Centres in the Public Sector in Sweden - the Citizens’ Views | Iréne Bernhard
University West, Trollhättan, Sweden | 63 |
| eGovernment Development: The Case of Macedonia | Natasa Bogoevska and Jovce Plastinovski
Institute of Informatics, Skopje, Macedonia | 71 |
| Electronic Safes for Process Oriented eGovernment | Christian Breitenstrom and Andreas Penski
Fraunhofer Institute FOKUS, Berlin, Germany | 79 |
| Is There an eGovernment Paradox? | Walter Castelnovo
University of Insubria, Italy | 90 |
| Perception and Decision Making on Electronic tax Software for the Younger Population | Yu-Ling Chang, Nathan Zhang and Edward Lank
University of Waterloo, Canada | 99 |
| A Discussion of Legal Restrictions on Electronic Political Interactions and Electronic Meetings | Mitchell Cochran
City of Monrovia, Claremont Graduate University, California, USA | 107 |
| Cloud Computing and its Impact on eGovernance Architecture | Mohan Datar1, Dushyant Kothari2 and Gita A Kumta1
1SVKM’s NMIMS University, Mumbai, India
2University of Mumbai, India | 114 |
| WholeOf-Government: The Continuing Problem of Eliminating Silos | Finn de Brí1 and Frank Bannister2
1Irish Revenue Commissioners, Ireland
2Trinity College, Dublin, Ireland | 122 |
| The Flemish Decree on Governmental Electronic Data Transmission | Bruno de Vuyst and Alea Fairchild
Vesalius College / VUB, Brussels, Belgium | 134 |
| The Path to Administrative Burden Reduction – With the Help of IT: Challenges and Opportunities in Slovenia | Mitja Decman and Maja Klun
University of Ljubljana, Slovenia | 138 |
| Exploring eGovernment in Sri Lanka: Challenges and Issues | Yamaya Ekanayaka
University of Colombo School of Computing, Sri Lanka | 147 |
| Information Sharing in Government – Conceptual Model for Policy Formulation | Elsa Estevez1 2, Pablo Fillottrani2 3 and Tomasz Janowski1
1United Nations University,Macao SAR, China
2Universidad Nacional del Sur, Bahía Blanca, Argentina
3Comision de Investigaciones Científicas de la Provincia de Buenos Aires, Argentina | 152 |
| A Proper Balance for Measures Against Software Piracy and Counterfeiting | Alea Fairchild and Bruno de Vuyst
Vesalius College / VUB, Brussels, Belgium | 163 |
| A new Usage for Semantic Technologies for eGovernment: Checking Official Documents’ Consistency | Fred Freitas1,2, Zacharias Candeias Jr3 and Heiner Stuckenschmidt2
1Federal Universidade of Pernambuco, Cidade Universitária, Brazil
2University of Mannheim, Germany
3Information Technology Agency for the State of Pernambuco – ATI/PE, ,Brazil | 167 |
| Semantic Tools in the Managing and Organization of eGovernment Websites | Roberto Gagliardi, Alberto Polzonetti and Barbara Re
Computer Science Section at School of Technology of University of Camerino, Italy | 176 |
| Online Tools and Their Impact on Young People | Gareth Gibson1, Paul McCusker2 and Ella Taylor-Smith3
1Donegal Youth Service, Ireland
2Letterkenny Insitute of Technology, Ireland
3Edinburgh Napier University, UK | 185 |
| Why TaxMe Makes Taxpayers Happy | Olivier Glassey
IDHEAP / SPAN, Lausanne, Switzerland | 191 |
| Evaluation of Contact Centre Implementation in a Swedish Municipality With Focus on Social Aspects | Kerstin Grundén
University West, Trollhättan, Sweden | 199 |
| ABC: A new Privacy Enhancing Model for eGovernment | Wiem Hammami, Lamjed Ben Said and Sameh Hadouaj
Higher Institute of Management of Tunis, Tunisia | 207 |
| Accessibility of Sustained eServices | Riitta Hellman
Karde AS, Oslo, Norway | 214 |
| Factors Affecting the Adoption of eGovernance by Teachers in Greece | Ioannis Karavasilis1, Kostas Zafiropoulos1 and Vasiliki Vrana2
1University of Macedonia, Thessaloniki, Greece
2Technological Education Institute of Serres, Greece | 221 |
| Matching Events and Event Consumers in a Collaborative Networking Site: The Comuno Information Architecture for Public Governance and Services | Michael Kaschesky and Reinhard Riedl
Bern University of Applied Sciences, Berne, Switzerland | 230 |
| Some Thoughts on the Implementation of an International Currency Transaction tax | Sheila Killian
University of Limerick, Ireland | 238 |
| Government as Part of the Revolution: Using Social Media to Achieve Public Goals | David Landsbergen
The Ohio State University, Columbus, USA | 243 |
| Digital Divide and Digital Citizenship: Adapting the Social Policies to Promote eInclusion | Pedro Manuel Martínez Monje and Adela Mesa del Olmo
1University of the Basque Country, Bilbao, Spain | 251 |
| Five Stage Development Framework for Electronic Government | Seyed Amin Mousavi, Elias Pimenidis and Hamid Jahankhani
University of East London, UK | 259 |
| Development of a Proposed Framework for the Implementation of EGovernment in Nigeria | Darren Mundy 1 and Bandi Musa2
1University of Hull, Scarborough, UK
2Independent Researcher, UK | 269 |
| Utilizing Ageing Information | Per Myrseth1, Jon Atle Gulla2, Veronika Haderlein1, Geir Solskinnsbakk2 and Olga Cerrato1
1Det Norske Veritas (DNV), Oslo, Norway
2Norwegian University of Science and Technology, Trondheim, Norway | 279 |
| The Directing Role of Governance in Appointing Qualified Managers and Leaders of Higher Education Institutions | Fattah Nazem
Islamic Azad University, Roudehen Branch, Iran | 288 |
| Anonymous Electronic Identity in Cross-Border and Cross-Sector Environments | Libor Neumann
ANECT a.s., Prague, Czech Republic | 297 |
| The Link Between the Conceptualization of eGovernment and its Perceived Impacts: An Exploratory Empirical Study in Kenya | Nixon Ochara-Muganda and Jean-Paul Van Belle
University of Cape Town, South Africa | 308 |
| Legislative Assemblies in Spain: The Application of Information and Communication Technologies | José Manuel Pérez Tornero, Laura Cervi, Núria Fernández and Santiago Giraldo
Universitat Autònoma de Barcelona (UAB), Barcelona, Spain | 320 |
| Digital Dividend or Digital Divide? EGovernment, ICT and Social and Economic Development in Rural Areas | Bríd Quinn
University of Limerick, Ireland | 329 |
| Improvement by Comparison: A Case Study on the Improvement of a Project Management Methodology by Measuring Differences Between Methodologies | Samuel Renault, Cindy Guerlain and Pascal Lhoas
Public Research Center Henri Tudor, Luxembourg | 339 |
| Web Accessibility and eDemocracy: Empowering Citizens With Disabilities Online | Nur Şat
Hitit University, Corum,Turkey | 345 |
| Building Successful eGovernment Websites: The Case of Manchester City Council | Hossein Sharif and Carl Adams
University of Portsmouth, UK | 357 |
| Identity Management Architecture Design for Cross-Border eGovernment Services | Kamelia Stefanova1, Dorina Kabakchieva2 and Roumen Nikolov2
1University of National and World Economy, Sofia, Bulgaria
2Sofia University, ”St. Kl. Ohridski“, Bulgaria | 367 |
| Deciphering the Public’s Stance Towards Governmental Decisions | George Stylios; Dimitris Christodoulakis; Jeries Besharat; Maria-Alexandra Vonitsanou; Ioannis Kotrotsos; Athanasia Koumpouri and Sofia Stamou
Patras University, Greece | 376 |
| Interoperability Challenges for Pan-European Qualified Exchange of Electronic Documents | Arne Tauber and Thomas Rössler
eGovernment Innovation Center (EGIZ), Graz University of Technology, Austria | 382 |
| The Flemish Multichannel Contact Center: A Success Story for More Than 10 Years | Bernard T'Jampens
Capgemini, Brussels, Belgium | 391 |
| eGovernment and Organisational Transformation – a Perspective From the Property Registration Authority of Ireland | Michael Treacy and John O’Sullivan
Property Registration Authority of Ireland, Ireland | 400 |
| Strategies for Migration to Multi-Channel Service Provisioning in Public Agencies | Anne Fleur van Veenstra and Marijn Janssen
Delft University of Technology, The Netherlands | 409 |
| Measuring for Knowledge: A Data-Driven Research Approach for eGovernment | Pieter Verdegem, Jeroen Stragier and Gino Verleye
Ghent University (UGent), Belgium | 417 |
| Exploring Issues Underlying Citizen Adoption of eGovernment Initiatives in Developing Countries: The Case of Tanzania | Jim Yonazi, Henk Sol and Albert Boonstra
University of Groningen, The Netherlands | 425 |
| eGovernment Diffusion: A Case Study of Dubai’s Successes and Failures | Fang Zhao
American University of Sharjah, UAE | 435 |
| Research in Progress papers | | 445 |
| One set of Shared Draft Artifacts and Standard Bodies: A new Model to Support a Standardization Process for Software System Interconnections | Choompol Boonmee1 and Sunet Boonmee2
1Thammasat University, Klong Luang, Pathumthani, Thailand
2IT Dabos Co.,Ltd., Bangkok, Thailand | 447 |
| A Study of the Effect of Stakeholder Personnel Participating in the Standardization Process of Electronic Data Exchange Implementation | Choompol Boonmee1 and Sunet Boonmee2
1Thammasat University, Klong Luang, Pathumthani, Thailand
2IT Dabos Co.,Ltd., Bangkok, Thailand | 460 |
| Segmentation of the PAYE Anytime Users | Jessica Clancy, Giuseppe Manai and Duncan Cleary
Irish Revenue Commissioners, Ireland | 470 |
| Income Shifting – Intangible Assets and eCommerce Concerns | Tom Collins
University of Limerick, Ireland | 484 |
| The Online Criminal Trial in Italy Seeks an Identity | Giovanna De Rugeriis
Università degli Studi di Bologna, Italy | 492 |
| An Application of the Communication Disciplines of C. A. Petri to the Analysis and Design of a Communication System | Carlo Ferigato¹ and Massimiliano Gusmini²
¹Joint Research Centre of the European Commission, Ispra, Italy
²Otolab, Milano, Italy | 500 |
| The use of ICT by Swiss Cantonal Parties for Their Communication With Party Members and in Election Campaigning | Marianne Fraefel1, Alessia Neuroni1, Stefanie Knocks2 and Reinhard Riedl1
1Bern University of Applied Sciences, Switzerland
2University of Berne, Switzerland | 511 |
| Increasing Judicial Transparency: When Brazilian Court TV Officially Meets Youtube | Roberto Fragale Filho
Universidade Federal Fluminense and Fundação Getúlio Vargas, Rio de Janeiro, Brazil | 521 |
| A Model to Measure the Perceived Quality of Service in eGovernment | Guillaume Gronier and Mathieu Lambert
Public Research Centre Henri Tudor, Luxembourg-Kirchberg, Luxembourg | 527 |
| An Internet Mediated Domain of Local Governance? | Paul Hepburn
University of Manchester, UK | 532 |
| The Design Approach as a Bridge Between νομός and νόμος in eGovernment Research | Peter Koval and Reinhard Riedl
Berner Fachhochschule, Bern, Switzerland | 541 |
| An Experiment to Measure Changes of Usage and Satisfaction With the Channels of Contact With the Irish Revenue | Giuseppe Manai, Mary Dwyer and Duncan Cleary
Irish Revenue Commissioners, Limerick, Ireland | 547 |
| Regional eDemocracy in Romania | Mihaela Muresan
“Dimitrie Cantemir” Christian University, Bucharest, Romania | 559 |
| Factors for the Adoption of eGovernment Services | Mariam Rehman and Vatcharaporn Esichaikul
Asian Institute of Technology, Pathumthani, Thailand | 567 |
| Vision of Electronic Government Implementation in the Kurdistan Region of Iraq | Shareef Shareef, Elias Pimenidis, Johnnes Arreymbi and Hamid Jahankhani
University of East London, UK | 575 |
| Practitioner Papers | | 585 |
| Geographical Information Systems (GIS) in Revenue, Ireland: The Current and Potential Uses of GIS for Tax and Customs Administration | Duncan Cleary
Research and Analytics Branch, Irish Revenue Commissioners, Ireland | 587 |
| The Role of tax Authorities in Encouraging Corporate Social Responsibility | Eamonn Donnelly1 and John Heneghan2
1Irish Revenue Commissioners, Ennis, County Clare, Ireland
2University of Limerick, Ireland | 599 |
| A Call for Greater use of Plain Language in tax Legislation | Leonard Durac and Carol Durac
Revenue Commissioners, Limerick, Ireland | 608 |
| Offshore Assets - Using Intelligence to Combat tax Evasion | Aisling Haughey and John Byrne
Offshore Assets Group, Irish Revenue Commissioners, Ireland | 615 |
| eGovernance in Irish Local Government: A Process and Technology KM Framework | Beatrice Heneghan
Limerick County Council, Ireland | 625 |
| Tax and Customs Performance - Moving Towards Outcome Reporting | Gearóid Murphy
Office of the Revenue Commissioners, Ireland | 636 |
| Compliance and Audit Issues Arising from eCommerce in Ireland | Jim O’Shea
Revenue Commissioners, Limerick, Ireland | 644 |
| Co-Production and Open Data: The Right mix for Public Service Effectiveness? | Roberto Pizzicannella
DigitPA, National Agency for IT in Public Administration, Italy | 653 |
| Risky Business: The Progress of Compliance Risk Analysis in the Irish Revenue Commissioners | Susan Walsh
Irish Revenue Commissioners, Ireland | 660 |
| SAUDI eGovernment | Suhail Mohammed Al. Almaee and Walaa Reda Khayyat
Saudi eGovernment Program, Riyadh, Saudi Arabia | 666 |
| Round Table | | n/a |
| Exploitation of eGovernment Channels in the Development of Ireland’s Animal Identification and Movement System. | Michael Bunyan and Alan King, Department of Agriculture, Fisheries and Food, Ireland | n/a |
| The Potential of eJustice on Brazil
| Cláudio Simão de Lucena Neto and Antônio Silveira Neto, Universidade Estadual da Paraíba, Brazil | n/a |
| Presentation only | | n/a |
| Business Change in DSFA Local Offices | Niall Barry and Philip O'Donohoe
Department of Social & Family Affairs, Dublin, Ireland | n/a |
| The 1901 – 1911 Census Digitisation Project: some reflections. | Catriona Crowe
National Archives, Ireland | n/a |
| Evaluating eParticipation
| Dave Newman, Queen's University Management School, Queen's University Belfast, UK | n/a |
