Blue

Out for Review

Green

Minor Amendments

Orange

Changes Requested

Brown

Review process complete

Wednesday 16 June 2010

18:30

Welcome reception at Plassy House on the University of Limerick Campus (Until 1930)

Thursday 17 June 2010

9:00

Registration and Refreshments

9:45

Room:
Welcome from the conference Co-chairs: Pat Molan and Tom Collins

10:00

Keynote address: Josephine Feehily, Chairman of the Irish Revenue Commissioners, Ireland - Introduced by Professor Don Barry, President of the University of Limerick

10:55

Conference splits into streams

Room:
Stream A: Security and Privacy Issues
Chair:

Room:
Stream B: Regional Issues
Chair:

Room:
Stream C:  Mini track on e-Tax and e-Revenue Administration
Chairs: Tom Collins, Pat Molan, Akemi Chatfield and Duncan Cleary

Room:
Stream D: Mini Track on e-Justice
Chair: Bruno de Vuyst

11:00

Identity Management Architecture Design for Cross-Border e-Government Services

Saudi E-Government

A Call for Greater Use of Plain Language in Tax Legislation

The Flemish Decree on Governmental Electronic Data Transmission
de Vuyst Bruno and Alea Fairchild, Vesalius College, Belgium (Academic, e-Justice) EG-022

11:30

ABC: A New Privacy Enhancing Model for e-Government

Developing Public Sector E-Services in Bangladesh: Prospects and Challenges

Compliance and Audit Issues Arising From E-Commerce in Ireland
O'Shea Jim, Revenue Commissioners, Ireland (Practitioner, e-Tax) EG-018

A Proper Balance for Measures Against Software Piracy and Counterfeiting

12:00

DIY Divorce: Private Ordering and E-Justice?

E-Government and Organisational Transformation – a Perspective From the Property Registration Authority of Ireland

Is it time for an International Currency Transaction Tax

Interoperability and E-Government: a Legal Approach on European Union and Spanish Models

12:30

Lunch

Lunch

Lunch

Lunch

Room:
Stream A: Service Delivery
Chair:

Room:
Stream B: Regional Issues
Chairs:

Room:
Stream C:  Mini track on e-Tax and e-Revenue Administration

Chairs: Tom Collins, Pat Molan, Akemi Chatfield and Duncan Cleary

Room:
Stream D: Mini Track on e-Justice
Chair: Bruno de Vuyst

14:00

Accessibility of Sustained E-Services
Hellman Riitta, Karde AS, Norge (Academic, Main) EG-099

e-Participation & Feedback Mechanisms at the Russian e-Government Websites: Findings of the 2009 Study

Why TaxMe Makes Taxpayers Happy?

Increasing Judicial Transparency: When Brazilian Court TV Officially Meets Youtube

14:30

Strategies for Migration to Multi-Channel Service Provisioning in Public Agencies

Exploring Issues Underlying Citizen Adoption of e-Government Initiatives in Tanzania: Results From Three Organisations

Income Shifting – Intangible Assets and E-Commerce concerns

The Online Criminal Trial in Italy Seeks an Identity
De Rugeriis Giovanna, University of Bologna, Italy (Research, e-Justice) EG-066

15:00

The Path to Administrative Burden Reduction – With the Help of IT: Challenges and Opportunities in Slovenia

Exploring e-Government in Sri Lanka: Challenges and Issues
Ekanayaka Yamaya, University of Colombo School of Computing, Sri Lanka (Academic, Main) EG-098

Offshore Assets - Using Intelligence to Combat Tax Evasion
Haughey Aisling, Revenue Commissioners, Ireland (Practitioner, e-Tax) EG-062

Overdue Need for Automated Courts and e-Case Management System in South Africa

15:30

Refreshments

Refreshments

Refreshments

Refreshments

Room:
Stream A: Models and Frameworks
Chair:

Room:
Stream B: e-Voting
Chair:

Room:
Stream C:  Mini track on e-Tax and e-Revenue Administration
Chairs: Tom Collins, Pat Molan, Akemi Chatfield and Duncan Cleary

Room:
Stream D: Mini Track on e-Justice
Chair: Bruno de Vuyst

16:00

Five Stage Development Framework for Electronic Government

Developing an Evaluation Approach for Voting Service Providers

Geographical Information Systems (GIS) in Revenue, Ireland: The Current & Potential uses of GIS for Tax & Customs Administration

Community, Participation, and Virtual Spaces: Design Considerations for Inclusivity

16:30

A Model to Measure the Perceived Quality of Service in e-Government
Gronier Guillaume and Mathieu Lambert, CRP Henri Tudor, Luxembourg (Research, Main) EG-105

Electronic Voting System; Case Study University of Ecuador

Risky Business - the Progress of Risk Analysis in the Irish Revenue Commissioners

Design approach as “level integrator” in e-Government Research
Koval Peter and Reinhard Riedl, Berner Fachhochschule, Switzerland (Research, Main) EG-119

17:00

ROUND TABLE
1st Practitioners' Workshop on Exploring E-Government Services; Bringing Together Legal and E-Government Practitioners
Chair: Slim Turki, CRP Henri Tudor, Luxembourg (RoundTable, Main) EG-027

ROUND TABLE
The Potential of E-Justice on Brazil
Chairs: Cláudio Simão de Lucena Neto  and Antônio Silveira Neto, Universidade Estadual da Paraíba, Brazil (RoundTable, e-Justice) EG-050

18:00

Close of conference day

18:30

Buses leave the University to go to Bunratty Castle for a Medeival Conference Banquet

22:00

Buses return to the University

Thursday 17 June 2010

9:00

Registration and Refreshments

9:45

Room:
Welcome from the conference Co-chairs: Pat Molan and Tom Collins

10:00

Keynote address: Josephine Feehily, Chairman of the Irish Revenue Commissioners, Ireland

10:55

Conference splits into streams

Room:
Stream E: Mini track on e-Democracy
Chair: Paul McCuskar

Room:
Stream F: Mini track on Policy
Chair: Matthias Finger

11:00

The Use of ICT by Swiss Cantonal Parties for Their Communication with Party Members and in Election Campaigning
Fraefel Marianne, Alessia Neuroni, Bern University of Applied Sciences, Stefanie Knocks, University of Berneand Reinhard Riedl, Bern University of Applied Sciences, Switzerland (Research, e-Democracy) EG-038

E-Government Diffusion: A Case Study of Dubai's Successes and Failures

11:30

Web Accessibility and E-Democracy
Sat Nur, Hitit University, Turkey (Case_study, e-Democracy) EG-052

One Set of Shared Draft Artifacts and Standard Bodies: a New Model to Support Standardization Process for Software System Interconnections
Choompol Boonmee, Thammasat University and Sunet Boonmee, IT Dabos Co.,Ltd., Thailand (Research, Policy) EG-032

12:00

A Discussion of Legal Restrictions on Electronic Political Interactions and Electronic Meetings

Comparative Analysis on Approaches for Delivering Successful E-Government Projects
Heikkinen Anssi, Ville Seppänen and Henri Lehtonen, University of Jyväskylä, Finland (Academic, Policy) EG-033

12:30

Lunch

Lunch

Room:
Stream E: Mini track on e-Democracy

Chair: Paul McCuskar

Room:
Stream F: Mini track on Policy

Chair: Matthias Finger

14:00

The Impact of E-Democracy on the Public Sector

A Study of the Effect of Stakeholders' Personnel Participating in Standardization Process to Electronic Data Exchange Implementation
Choompol Boonmee, Thammasat University and Sunet Boonmee, IT Dabos Co., Ltd., Thailand (Research, Policy) EG-067

14:30

Regional E-Democracy in Romania

Information Sharing in Government - Conceptual Model for Policy Formulation

15:00

Digital Divide and Digital Citizenship: Adapting the Social Policies to Promote E-Inclusion.
Martinez Pedro Manuel and Adela Mesa del Olmo, University of the Basque Country, Spain (Academic, e-Democracy) EG-096

E-government in Kazakhstan: Realization and Prospects

15:30

Refreshments

Refreshments

Room:
Stream E: Mini track on e-Democracy
Chair: Paul McCuskar

Room:
Stream F: Standards
Chair:

16:00

POS: Point Of Sale or Parent Over Shoulder, the Parallel Discourses of Young People and Policy Makers

Combining the ISO/IEC 27001 International Standard and Total Quality Management to Ensure Successful Electronic Government

16:30

eParticipation at Regional Level in Europe: The IDEAL-EU Project

Factors for the Adoption of E-Government Services
Rehman Mariam, Asian Institute of Technology, Thailand (Research, Main) EG-063

17:00

ROUND TABLE
Exploitation of E-Government Channels in the Development of Ireland’s Animal Identification and Movement System.
Chairs: Michael Bunyan and Alan King, Department of Agriculture, Fisheries and Food, Ireland (RoundTable, Main) EG-089

18:00

Close of conference day

18:30

Buses leave the University to go to Bunratty Castle for a Medeival Conference Banquet

22:00

Buses return to the University

Friday 18 June 2010

9:30

Room:
Opening remarks for Day 2

9:45

Keynote address: John Morison, Professor of Jurisprudence, Queen’s University Belfast, Northern Ireland

10:30

Refreshments

Refreshments

Refreshments

Refreshments

Room:
Stream A: Data Management
Chairs:

Room:
Stream B:  Impact of e-Government
Chairs:

Room:
Stream C:  Mini track on e-Tax and e-Revenue Administration
Chairs: Tom Collins, Pat Molan, Akemi Chatfield and Duncan Cleary

Room:
Stream D: Regional issues
Chairs:

11:00

A New Usage for Semantic Technologies on e-Government: Checking Official Documents’ Consistency

The Economic and Social Impact of Electronic Services on the Public and Private Sectors: A Literature Review
Alhadidi Ahmed, Cardiff University School of Engineering, UK and Yacine Rezgui, Institution, Uk (Academic, Main) EG-016

Tax and Customs Performance - Moving Towards Outcome Reporting

The Link Between the Conceptualization of E-Government and its Perceived Impacts: An Exploratory Empirical Study in Kenya
Van Belle Jean-Paul and Nixon Muganda-Ochara, University of Cape Town, South Africa (Academic, Main) EG-015

11:30

Measuring for Knowledge: a Data-Driven Research Approach for E-Government

The Impact of ICT Literacy and Organizational e-Readiness to the Success of Information Systems in a State University Setting
Salazar Marcelo, MSU-Iligan institute of Technology, Philippines (Academic, Main) EG-021

Perception and Decision Making on Electronic Tax Software for the Younger Population

Citizen Adoption of E-Government Initiatives in Developing Countries: A Case Study from Jordan
Al-Hujran Omar, Princess Sumaya University for Technology, Jordan (Academic, Main) EG-029

12:00

Utilizing Aging Information
Myrseth Per, Det Norske Veritas, Jon Atle Gulla, Norwegian University of Science and Technology, Veronika Haderlein, Det Norske Veritas and Geir Solskinnsbakk, Norwegian University of Science and Technology, Norway (Academic, Main) EG-082

Deciphering the Public’s Stance Towards Governmental Decisions

The Role of Tax Authorities in Encouraging Corporate Social Responsibility

Macro-economic Management Information System Design and Construction Progress in China

12:30

Interoperability Challenges for Pan-European Qualified Exchange of Electronic Documents
Tauber Arne and Thomas Rössler, e-Government Innovation Center, Austria (Academic, Main) EG-102

Factors Affecting the Adoption of e-Governance by Teachers in Greece
Zafiropoulos Kostas, Ioannis Karavasilis, University of Macedonia and Vasiliki Vrana, Technological Education Institute of Serres, Greece (Academic, Main) EG-086

Recommendation to Reach the Perfect e-Government Citizen Participation in Developing Countries: First Steps From Libya

13:00

Lunch

Lunch

Lunch

Lunch

Room:
Stream A: Security and Privacy Issues
Chair:

Room:
Stream B: Regional Issues
Chairs:

Room:
Stream C:  Application of e-Government
Chairs:

Room:
Stream D: Service Delivery
Chairs:

14:00

Electronic Safes for Process Oriented E-Government
Breitenstrom Christian and Andreas Penski, Fraunhofer FOKUS, Germany (Academic, Main) EG-078

E-Government Development: The case of Macedonia
Bogoevska Natasha, Faculty of law and Jovce Plastinovski, Institut of informatics, Macedonia (Academic, Main) EG-107

Legislative Assemblies in Spain: The Application of Information and Communication Technologies
Cervi Laura, Nuria Fernandez, Santiago Giraldo and José Manuel Perez Tornero, Universitat Autonoma de Barcelona, Spain (Academic, Main) EG-043

Service Delivery Principles: Deriving Principles Using a Role-Playing Game

14:30

Anonymous Electronic Identity in Cross-Border and Cross-Sector Environment

Development of a Proposed Framework for the Implementation of e-Government in Nigeria

Improvement by Comparison: A Case Study on the Improvement of a Project Management Methodology by Measuring Differences Between Methodologies
Renault Samuel and Guerlain Cindy, Centre de Recherche Public Henri Tudor, Luxembourg (Case_study, Main) EG-076

Negotiation in the Sourcing Process Between Partners in an E-Procurement Environment

15:00

An Application of the Communication Disciplines of C. A. Petri to the Analysis and Design of a Communication System
Ferigato Carlo, Joint Research Centre of the European Commission and Luigi Massimiliano Gusmini, Otolab, Italy (Research, Main) EG-035

Vision of Electronic Government Implementation in Kurdistan Region of Iraq
Shareef Shareef, Elias Pimenidis, Johnnes Arreymbi and Hamid Jahankhani, University of East London, UK (Research, Main) EG-116

Is There an e-Government Paradox?

Investigating Requirements for Transformational Government Infrastructures Through Scenarios. The Case of The Planning and Housing Department
Aagesen Gustav and John Krogstie, Norwegian University of Science and Technology, Norway (Academic, Main) EG-071

15:30

Room:
Closing remarks reflecting on the issues raised during the conference
Led by the Conference Chair

16:00

Close of Conference

Close of Conference

Close of Conference

Close of Conference

Friday 18 June 2010

9:30

Room:
Opening remarks for Day 2

9:45

Keynote address: John Morison, Professor of Jurisprudence, Queen’s University Belfast, Northern Ireland

10:30

Refreshments

Refreshments

Room:
Stream E: Mini track on Call Centres in the public sector
Chair: Kerstin Grunden

Room:
Stream F: Mini track on e-Governance
Chair: Kamelia Stefanova

11:00

Understanding Service Delivery Failures in UK Public Sector Call Centres

The Directing Role of Governance in Appointing Qualified Managers and Leaders of Higher Education Institutions
Nazem Fattah, Islamic Azad University - Roudehen Branch, IRAN (Academic, Governance) EG-041

11:30

Evaluation of Contact Centre Implementation in a Swedish Municipality - With Focus on Social Aspects
Grundén Kerstin, University West, Sweden (Case_study, Call centres) EG-019

An Internet Mediated Domain of Local Governance

12:00

The Flemish Multichannel Contact Center: a Success Story for More than 10 Years
T'Jampens Bernard, Capgemini, Belgium (Case_study, Call centres) EG-039

Segmentation of the PAYE Anytime Users

12:30

Establishment of Customer Centres in the Public Sector in Sweden - Aspects of the Citizens
Bernhard Irene, University West, Trollhatten, Sweden  (Academic, Call centres) EG-075

Cloud Computing and its Impact on E-Governance Architecture.

13:00

Lunch

Lunch

Room:
Stream E: Websites
Chairs:

Room:
Stream F: Mini track on e-Governance
Chair: Kamelia Stefanova

14:00

Semantic Tools in the Managing and Organization of E-Government Web Sites
Polzonetti Alberto, UNICAM, Italy and Barbara Re, UNICAM, Italy (Academic, Main) EG-024

Matching Events and Event Consumers in a Collaborative Networking Site: The Comuno Information Architecture for Public Governance and Services
Kaschesky Michael and Reinhard Riedl, Bern University of Applied Sciences, Switzerland (Academic, Governance) EG-110

14:30

Building Successful E-Government Websites:The Case of Manchester City Council

Exploring ICT-Enabled Governance Models in European Cities: a Preliminary Analysis Towards Developing a Conceptual and Measurement Policy Impact Framework

15:00

Internet and Non Governmental Organizations (NGOs): Gateway for Democracy? NGOs Using Internet to Promote Democracy and Human Rights in Myanmar (Burma)

e-Governance in Irish Local Government; A Process and Technology KM Framework

15:30

16:00

Close of Conference

Close of Conference

Publication opportunity

Papers accepted for the conference will be published in the conference proceedings, subject to author registration. The proceedings have an ISBN and ECEG proceedings are listed and/or rated by multiple organisations worldwide.

Conference and Journal Accreditations

The ECEG conference proceedings are:

• listed in the Thomson Reuters ISI Index to Scientific and Technical Proceedings (ISTP))

• listed in the Thomson Reuters ISI Index to Scientific and Technical Proceedings (ISTP/ISI Proceedings),.

• listed in the Thomson Reuters ISI Index to Social Sciences & Humanities Proceedings (ISSHP),

• listed in the Thomson Reuters ISI Index to Social Sciences & Humanities Proceedings (ISSHP/ISI Proceedings).

• indexed by the Institution of Engineering and Technology in the UK.

The Electronic Journal of E-Government (EJEG) is:

·         rated level 1 in the Danish Government bibliometric lists.

·         ranked by the Australian Business Deans Council list

·         listed in the Norwegian Social Science Data Services

·         listed in the Open Access Journals database

·         listed in the EBSCO database of electronic Journals

·         listed in the Cabell Directory of Publishing Opportunities

·         listed in Ulrich’s Periodical Directory