| Mini Tracks – Calls for Papers
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| e-Tax and e-Revenue Administration e-Governance e-Government policy development e-Justice, e-law and e-trust Call Centres establishment in public sector eDemocracy and eParticipation | |
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Mini Track on e-Tax and e-Revenue Administration
Track co-Chairs: Duncan Cleary, Irish Revenue Commissioners, Ireland Akemi Takeoka Chatfield, University of Wollongong, New South Wales, Australia Pat Molan, Irish Revenue Commissioners, Ireland Tom Collins, Kemmy Business School, University of Limerick, Ireland |
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Duncan Cleary
Akemi Takeoka Chatfield
Pat Molan
Tom Collins
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Taxation and revenue administration are essential to good governance and citizen welfare. Revenue administrations across the globe have been to the forefront in advancing the e-agenda in recent years in challenging traditional ways in which they interact with citizens, business and tax professionals. The e-Tax and e-Revenue Administration track, building on ECEG2008 in Lausanne & ECEG2009 in London, provides a welcoming space for both academic and revenue administration input to showcase latest research, best practice, challenges, common problems and the latest e-applications. This emerging conversation between revenue administration practitioners and academics provides opportunities to present findings on real problem-oriented research and practice.
This mini-track invites abstract submissions of papers from both academics and revenue practitioners. Academic papers, on any topic related to e-Tax/e-Revenue, will be subject to the usual ECEG double-blind review process. We are particularly interested in encouraging submissions from those working in revenue administrations on a range of topics that address common problems across tax/revenue administrations. Revenue Administration Practitioner abstracts/papers will be assessed for suitability by the track convenors – these papers can be shorter (minimum 2500 words; maximum 5000 words). To submit an abstract/paper for this mini track, please read the submission details on the call for papers on the conference website. Please indicate clearly on the abstract/paper whether the submission is ‘academic’ or ‘revenue administration’; and feel free to contact the track convenors by email with any queries.
A broad and indicative list of topics and themes is listed below that we hope might be included in submissions from Revenue Administration Practitioners; this is not an exclusive list but rather a guide to some of the relevant issues of the day:
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| - Managing the economic downturn from a Revenue perspective
| - Online networking and its potential for collaboration and knowledge sharing among tax agencies/administrations.
| - Benchmarking – ongoing projects
| - Open Source software solutions: experiences and assessments
| - Behavioral change – Cause and effect
Insights on what changes taxpayer behavior – customer services or sanctions – case studies | - Performance management, measurement and evaluation
Shift to outcomes (impact of programmes on taxpayer behavior) rather than outputs (bean-counting) | - Capacity building – human capital and skill sets
| - Platforms for collaboration: data and information sharing for the creation of new resources
| - Communicating with taxpayers
Segmentation work Customer surveys Use of plain language | Uses, experiences and lessons learned | | | The e-Agenda as a driver for simplification | | Focus on risks to revenue administrations Transfer-pricing | Cost-effective use of resources | | Meeting the EU requirements | |
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For mini track submission details, see the call for papers page
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| Mini Track on e-Governance Track Chair: Kamelia Stefanova, University of National and World Economics, Sofia, Bulgaria |
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Kamelia Stefanova
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| The role of E-Governance is growing with the increasing importance of information and communication technologies' for the society and business today. E-Governance is the public sector’s use of information and communication technologies with the aim of improving information and service delivery, encouraging citizen participation in the decision-making process and making government more accountable, transparent and effective.
The purpose of the mini track E-Governance is to present the progress of research and development projects in this field in different countries in order to figure out the trends of theoretical works, innovative ideas and to present best practices of technological solutions and societal initiatives within the central and local government structures.
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| This list provides a brief guide to topics of interest to this mini track:
- eGovernance Design Principles and Methodologies
| § eGovernance Architecture | | § Networking and standards | § Data and Metadata interoperability | | § Processes and management | § Localisation and technology standards | | § Legal Enablement of the systems | § Other topics |
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For mini track submission details, see the call for papers page
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| Mini Track on e-Government policy development Track Chair: Matthias Finger, Ecole Polytechnique Fédérale, Lausanne, Switzerland |
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Matthias Finger
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| In this track we will critically discuss the latest policy developments in matters of e-government and e-governance. We will not only look at national policies, but also at policies from international organizations (e.g., EU, OECD), as well as regional States and cities. It will also analyze how such policies have evolved over time and are likely to further evolve in the future. |
| Submissions based on the following themes are invited:
- Historical evolution of e-gov policies
| - Open Source software solutions: experiences and assessments
| - Comparison of e-gov policies
| | - The different dimensions of e-gov policies (from infrastructures to services
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For mini track submission details, see the call for papers page
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| Mini Track on e-Justice, e-law and e-trust Track Chair: Bruno de Vuyst, Vrije Universiteit, Brusels, Belgium |
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Bruno de Vuyst
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| This track encompasses issue dealing with e-government as it relates to e-justice, e-legal matters in general and electronic issues related to the economic concept of trust.
This mini-track invites abstract submissions of papers from both academics and practitioners. Academic papers, on any topic related to e-justice, e-law and e-trust, will be subject to the usual ECEG double-blind review process. To submit an abstract/paper for this mini track, please read the submission details on the call for papers on the conference website. Feel free to contact the track convenor by email with any queries.
A broad and indicative list of topics and themes is listed below that we hope might be included in submissions; this is not an exclusive list but rather a guide to some of the relevant issues of the day:
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| | - e-identification and data transmission
| - e-discovery and witnessing issues
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For mini track submission details, see the call for papers page
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| Mini Track on Call Centres establishment in public sector Track Chair: Kerstin Grundén, University West, Sweden |
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Kerstin Grundén
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| Implementation of call centres (CC) in public sector has become more and more common. The development of call centres within the private sector has been a driving force behind this development. But the context of CC is somewhat different in the public vs the private sector. There are somewhat different challenges to fulfil, e.g. all citizens should be given the same quality of services produced within the public sector. Is it possible to have a “win-win”-scenario for employers, employees and citizens when CC is established in public sector? Could any gender related problems be solved by technological solutions and societal initiatives within the central and local government structures. | |
- The implementation process of call centres in public sector
| - Globalization aspects of the development of call centres in public sector
| - Establishment of CC in public sector from the perspective of the citizens
| · Establishment of CC in public sector from the perspective of the employees Data and Metadata interoperability | | · Establishment of CC in public sector from a management perspective | · Other topics |
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For mini track submission details, see the call for papers page
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| Mini Track on eDemocracy and eParticipation Track Chair: Paul McCusker, The Letterkenny Institute of Technology, Ireland |
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Paul McCusker
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| In broad terms, e-Democracy refers to how ICT can improve the democratic process. In terms of eParticipation and eConsultation we are particularly interested in empirical work and in hearing from practitioners with expertise in eParticipation projects. The main aim of this mini-track is to bring together both academics and practitioners in this space to discuss and share know-how on various approaches, methods, lessons learnt, success factors, existing and emerging enablers, challenges and constraints, at local, national and European levels. A broad and indicative list of topics and themes is listed below that we hope might be included in submissions from academics and practitioners; this is not an exclusive list but rather a guide to some of the main directions of interest: | |
- Reports on specific eParticipation projects
| - Research approaches to eParticipation
| - Comparative analyses of eParticipation projects and practices
| - Exploiting the learning and communicative potential of emerging online tools and new media forms (games, blogs, wiki, social networking, mobile communications, etc
. | - Strategies to enhance citizen involvement
| · Setting an e-Democracy agenda at different levels | - Conceptualising public value in e-Participation
| · Understanding online communications and supporting deliberation | | | · Other topics |
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For mini track submission details, see the call for papers page
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Conference and Journal Accreditations
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| | The ECEG conference proceedings are: | - listed in the Thomson Reuters ISI Index to Scientific and Technical Proceedings (ISTP))
| - listed in the Thomson Reuters ISI Index to Scientific and Technical Proceedings (ISTP/ISI Proceedings),.
| - listed in the Thomson Reuters ISI Index to Social Sciences & Humanities Proceedings (ISSHP),
| - listed in the Thomson Reuters ISI Index to Social Sciences & Humanities Proceedings (ISSHP/ISI Proceedings).
| - indexed by the Institution of Engineering and Technology in the UK.
| | | | | | The Electronic Journal of E-Government (EJEG) is: | 
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| | · rated level 1 in the Danish Government bibliometric lists. | | · ranked by the Australian Business Deans Council list | | · listed in the Norwegian Social Science Data Services | | · listed in the Open Access Journals database | | · listed in the EBSCO database of electronic Journals | | · listed in the Cabell Directory of Publishing Opportunities | | · listed in Ulrich’s Periodical Directory | 
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Publication opportunity
Papers accepted for the conference will be published in the conference proceedings, subject to author registration. The proceedings have an ISBN and ECEG proceedings are listed and/or rated by multiple organisations worldwide. Selected papers presented at the Conference will be considered for publication in the Electronic Journal of eGovernment. The latest issue of the journal is available to read online. | 
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| Proceedings for previous ECEG conferences can be purchased from our bookshop by clicking on the Purchase proceedings button. | |
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| Updated 18 December 2009 | | |
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