Abstract Titles (in no particular order)

Investigating Requirements for Transformational Government Infrastructures Through Scenarios. The Case of The Planning and Housing Department

Implementation of Biometrics National Voter Identity (ID) Cards for Bangladesh – Myth and reality

Negotiation in the Sourcing Process Between Partners in an E-Procurement Environment

Service Delivery Principles: Deriving Principles Using a Role-Playing Game

Information Management for Effective E-Governance

Matching Events and Event Consumers in Collaborative Networking Sites: Syntax, Protocols and Semantics of the Comuno Information Architecture

A Proposal Model for E-Government Adoption in Kingdom of Bahrain

E-Government in Mobile World

The Economic and Social Impact of Electronic Services on the Public and Private Sectors: Literature Review

Design Approach to E-Government Research. Comparative Analysis of Information Systems Research and Institutional Design.

Citizen Adoption of E-Government Initiatives in Developing Countries: A Case Study from Jordan

Government as Part of the Revolution:Using Social Media to Achieve Public Goals

Understanding the Role of Public-Private Partnership (PPP) in E-Government Implementation in Developing Countries: Case Study of Jordan

Thematic Analysis on Key Barriers Facing the Development of E-Services

E – Government and Business Relationship in Small Town

Trust to Bridge Digital Divides. An Analysis of Policies and Practices in Higher Education Recruitment.

Governance, Participation, and Virtual Spaces: Design Considerations for Inclusivity

Digital-Readiness Development for Economic and Social Opportunities in e-Government

Ten Years On: A Review of Patterns and Topics ECEG since 2001

E-Government for Citizens Participation: Facebook as Informational and Mobilizing e-Tool for Immigrants

Establishment of Customer Centres in the Public Sector in Sweden from the Perspective of the Citizens

Digital Divide and Digital Citizenship. Adapting the Social Policies to Promote E-Inclusion.

A Coordination Model for Supporting Inter-organizational E-government Processes of Emerging Countries

Understanding Service Delivery Failures in UK Public Sector Call Centres

Developing Public Sector E-Services in Bangladesh: Prospects and Challenges

POS: Point Of Sale or Parent Over Shoulder, the Parallel Discourses of Young People and Policy Makers

E-Government Development: The case of Macedonia

Exploring ICT-Enabled Governance Models in European Cities: a Preliminary Analysis Towards Developing a Conceptual and Measurement Policy Impact Framework

A Study of the Effect of Stakeholders' Personnel Participating in Standardization Process to Electronic Data Exchange Implementation

Five Stage Development Framework for Electronic Government

One Set of Shared Draft Artifacts and Standard Bodies: a New Model to Support Standardization Process for Software System Interconnections

Regional E-Democracy in Romania

Exploitation of E-Government Channels in the Development of Ireland’s Animal Identification and Movement System.

Tax and Customs Performance - Moving Towards Outcome Reporting

Is There an E-Government Paradox?

Utilizing Aging Information

Climbing the Engagement Ladder: Youth Online Participation in Government Decision Making

One Administration for the SEC XXI

Legislative Assemblies in Spain: The Application of Information and Communication Technologies in the Parliament and the Senate

The Directing Role of Governance in Appointing Qualified Managers and Leaders of Higher Education Institutions

Perception and Decision Making on Electronic Tax Software for the Younger Population

Anonymous Electronic Identity in Cross-Border and Cross-Sector Environment

Segmentation of the PAYE Anytime Users

Assessing and Evaluating the Qualitative Value and Cost Effectiveness of E-Government Initiatives

Geographical Information Systems (GIS) in Revenue, Ireland: The Current & Potential uses of GIS for Tax & Customs Administration

The Impact of E-Democracy on the Public Sector

A Discussion of Legal Restrictions on Electronic Political Interactions and Electronic Meetings

The PPARS Policy Case Dilemma: Local Success and National Failure

Income Shifting – Intangible Assets and E-Commerce concerns

Compliance and Audit Issues Arising From E-Commerce in Ireland

Cloud Computing and its Impact on E-Governance Architecture.

Semantic Tools in the Managing and Organization of E-Government Web Sites

The Potential of E-Justice on Brazil

Digital Dividend or Digital Divide? - The Role of E-Government in Social and Economic Development in Rural Areas

The Online Criminal Trial in Italy Seeks an Identity

Factors for the Adoption of E-Government Services

The Flemish Decree on Governmental Electronic Data Transmission

Improvement by Comparison:A Case Study on the Improvement of a Project Management Methodology by Measuring Differences Between Methodologies

The Path to Administrative Burden Reduction – With the Help of IT: Challenges and Opportunities in Slovenia

The Interaction Between Technological Interoperability and Governance at Flemish Municipalities

The Role of Tax Authorities in Encouraging Corporate Social Responsibility

E-Government in Poland Selected Examples of Plans Which are Carried out

Use of Plain Language in Tax Legislation

The Impact of ICT Literacy and Organizational e-Readiness to the Success of Information Systems in a State University Setting

Exploring E-Government in Sri Lanka: Challenges and Issues

Benefits and Barriers in Adopting KM for Electronic Government;

&#1616:Recommendation to Reach the Perfect E-Government Citizen Participation in Developing Countries; First Steps From Libya

Enabling Identity Delegation Between European Union Citizens in the Access to Public Institutions Services of Different Member States

Information Sharing in Government - Conceptual Model for Policy Formulation

Web Accessibility and E-Democracy

A Proper Balance for Measures Against Software Piracy and Counterfeiting

Developing an Evaluation Approach for Voting Service Providers

An Application of the Communication Disciplines of C. A. Petri to the Analysis and Design of a Communication System

Aligning E-Governance Strategies with Development Policies - A Case of Maldives

The Use of ICT by Swiss Cantonal Parties for Their Communication with Party Members and in Election Campaigning

Vision of Electronic Government Implementation in Kurdistan Region of Iraq

Increasing Judicial Transparency: When Brazilian Court TV Officially Meets Youtube

Building Successful E-Government Websites:The Case of Manchester City Council

A New Usage for Semantic Technologies on E-Government: Checking Official Documents’ Consistency

Overdue Need for Automated Courts and e-Case Management System in South Africa

Interoperability and E-Government: a Legal Approach on European Union and Spanish Models

How is an E-Government Public Policy Possible? A Case Study on Romania

Why TaxMe Makes Taxpayers Happy?

Interoperability Challenges for Pan-European Qualified Exchange of Electronic Documents

Internet Voting in Canadian Municipalities: What can we Learn?

“Internet and Non Governmental Organizations (NGOs):Gate way for Democracy?” NGOs Using Internet to Promote Democracy and Human Rights in Myanmar (Burma)

A Decade of Change: the Opportunities, Implications, and Impact of Web-based Video on Municipal Communications

The Flemish Multichannel Contact Center: a Success Story for More than 10 Years

A Model to Measure the Perceived Quality of Service in E-Government

E-Government and Organisational Transformation – a Perspective From the Property Registration Authority of Ireland

Evaluation of Contact Centre Implementation in a Swedish Municipality - With Focus on Social Aspects

1st Practitioners' Workshop on Exploring E-Government Services; Bringing Together Legal and E-Government Practitioners

Bureaucracy in E-Government Implementation: A Case Study of the Selangor Municipalities

Strategies for Migration to Multi-Channel Service Provisioning in Public Agencies

Offshore Assets - Using Intelligence to Combat Tax Evasion

Measuring for Knowledge: a Data-Driven Research Approach for E-Government

Comparative Analysis on Approaches for Delivering Successful E-Government Projects

Electronic Voting System; Case Study University of Ecuador

Accessibility of Sustained E-Services

Risky Business - the Progress of Risk Analysis in the Irish Revenue Commissioners

Management Challenges for Organizational Interoperability

Macro-economic Management Information System Design and Construction Progress in China

e-Governance in Irish Local Government; A Process and Technology KM Framework

The Intersection of Technology and Policymaking: A Comparative Analysis of the Adoption of E-Government by Local Government

Internet Mediated Domain of Local Governance

Strategic Impact of Secure E-Government Procurement Platform for Broader Implementation

Users’ Evaluation of Public E- Services:Jordanian context

Exploring Issues Underlying Citizen Adoption of E-Government Initiatives in Tanzania: Results From Three Organisations

Online Application Of Property Registration Card for Mumbai City

Preferential Electronic Voting as Applied to 2007 Turkish Parliamentary Elections

E-Government Diffusion in the United Arab Emirates: Benefits and Challenges

Electronic Safes for Process Oriented E-Government

E-government in Kazakhstan: Realization and Prospects

Three-Layered QoS for E-Government Portals

A Municipality of the SEC XXI - The Way of the Cities Smarty

Authors names (listed alphabetically by lead author surname.)

Aagesen Gustav and John Krogstie, Norwegian University of Science and Technology, NORWAY

Janssen Marijn, Delft University of Technology, the Netherlands

Abu Bakar Noraizah, RMIT University, Australia, Konrad Peszynski, RMIT University, Australia

Kaschesky Michael and Reinhard Riedl, Bern University of Applied Sciences, Switzerland

Adhikari Janak, Indian Institute of Information Technology, India

Kassen Maxat, Eurasian National University,Astana, Kazakhstan

Al_kaabi Reem, the Arab Academy for Banking and Financial Sciences, Jordan

Ko Yoon-seok and Mi-Soo Kwon, National Information Society Agency, Korea

Alhadidi Ahmed and Yacine Rezgui, Institution, Uk

Koval Peter and Reinhard Riedl, Berner Fachhochschule, Switzerland

Al-Hujran Omar, Princess Sumaya University for Technology, Jordan

Landsbergen David and John Glenn School of Public Affairs, The Ohio State University, U.S.A

Al-Shqairat Zaid, Al-Hussein Bin Talal University, Jordan

Lehtonen Henri, Ville Seppänen and Anssi Heikkinen, University of Jyväskylä, Finland

Andrius Kalesnikas, Mykolas Romeris University, Lithuania

Ljungberg Christer, University West, Sverige, Elin Wihlborg, University Linköping, Sverige

Baker Paul, Georiga Institute of Technology, USA, Alea Fairchild, Vrije Universiteit, Belgium, Jessica Pater, GTRI/Georgia Institute of Technology, USA

Lubbe Sam and Rembrandt Klopper, UKZN, SA

Bannister Frank, Trinity College, Dublin, Ireland

Marcheva Marta, IFP/CARISM Université Panthéon Assas Paris II, France

Bernhard Irene, Dpt of Economics & IT,University West,Trollhatten, Sweden

Martinez Pedro Manuel and Adela Mesa del Olmo, University of the Basque Country, Spain

Berrais Abdelaziz and Sameh Hadouaj, Li3, Tunisia, Lamjed Ben said, Li3, Tunisia, Karim Dahmen, LORIA, France

Masters Kevin, Spru University of Sussex, England

Bhuiyan M. Shakhawat Hossain, E-Government Master Program, Swedish Business School, Örebro University, Sweden

McCusker Paul, Lynn Ramsey and Dermot Cavanagh, Letterkenny Institute of Technology, Ireland

Bogoevska Natasha, Faculty of law, Macedonia, Jovce Plastinovski, Institut of informatics, Macedonia

Misuraca Gianluca and Esteve Ollé Sanz, European Commission, Institute for Prospective Technological Studies (IPTS), Spain

Boonmee Choompol, Thammasat University, Thailand, Sunet Boonmee, IT Dabos Co., Ltd., Thailand

Mousavi Seyed Amin, Elias Pimenidis and Hamid Jahankhani, University of East London, UK

Breitenstrom Christian and Andreas Penski, Fraunhofer FOKUS, Germany

Muresan Mihaela, Dimitrie Cantemir Christian University, Romania

Bunyan Michael and Alan King, Department of Agriculture, Fisheries and Food, Ireland

Murphy Gearoid, Revenue Commissioners, Ireland

Candiello Antonio, Università "Ca' Foscari" di Venezia, Italy

Myrseth Per and Veronika Haderlein, Det Norske Veritas, Norway, Jon Atle Gulla and Geir Solskinnsbakk,  Norwegian University of Science and Technology, Norway

Castelnovo Walter, University of Insubria, Italy

Nadais Gil and Marlene Marques, Municipality of Águeda, Portugal

Cecez-Kecmanovic Dubravka, Mary Anne Kennan and Fouad Nagm, CSU, UNSW, Australia

Nazem Fattah, Islamic Azad University - Roudehen Branch, IRAN

Cervi Laura, Nuria Fernandez, Santiago Giraldo and José Manuel Perez Tornero, Universitat Autonoma de Barcelona, Spain

Neumann Libor, ANECT a.s., Czech Republic

Chang Yu-Ling, Nathan Zhang and Canada, Edward Lank, University of Waterloo, Canada

Neuroni Alessia C., Alberto Rascon and Marianne Fraefel and Reinhard Riedl, Bern University of Applied Sciences, Switzerland

Clancy Jessica and Giuseppe Manai, Irish Office of the Revenue Commissioners, Ireland

Oakes Kerrie, Griffith University, Australia

Cleary Duncan, Revenue Commissioners Ireland, Ireland

O'Regan Philip, University of Limerick, Ireland

Cochran Mitchell, City of Monrovia, California, USA

O'Shea Jim, Revenue Commissioners, Ireland

Collins Tom, University Of Limerick, Ireland

Polzonetti Alberto and Barbara Re, UNICAM, Italy

Datar Mohan and Gita Kumta, NMIMS Univeristy, Mumbai, India, Dushyant Kothari, University of Mumbai, India

Quinn Brid, University of Limerick, Ireland

de Lucena Neto Cláudio Simão and Antônio Silveira Neto, Universidade Estadual da Paraíba, Brazil

Rehman Mariam, Asian Institute of Technology, Thailand

De Rugeriis Giovanna, University of Bologna, Italy

Renault Samuel and Guerlain Cindy, Centre de Recherche Public Henri Tudor, Luxembourg

de Vuyst Bruno and Alea Fairchild, Vesalius College, Belgium

Rotthier Sabine, Filip De Rynck and Sarah Janssens, University college Ghent, Belgium

Man Mitja and Maja Klun, University of ljubljana, Slovenia

Rzucidlo Jakub, University of Wroclaw, Poland

Donnelly Eamonn, Irish Revenue Commissioners Clare, Ireland, John Heneghan, University of Limerick, Ireland

Salazar Marcelo, MSU-Iligan institute of Technology, Philippines

Durac Leonard and Carol Durac, Revenue Commissioners, Ireland

Salleh Kalsom and Syed Noh Syed Ahmad, Universiti Teknologi MARA, Malaysia, Syed Omar Sharifuddin Syed Ikhsan, National Institute of Public Administration of Malaysia (INTAN), Kuala Lumpur, Malaysia

Ekanayaka Yamaya, University of Colombo School of Computing, Sri Lanka

Sánchez Sergio, DIATEL - Polytechnic University of Madrid, Spain, Ana Gómez, DIATEL - Polytechnic University of Madrid, Spain

Eldresi Fatma, AGOCO, Libya, Nasserdeen Sweisi and Carl Adam, Porthsmouth University, UK

Sat Nur, Hitit University, Turkey

Estevez Elsa, Vincent Douwe and Tomasz Janowski, United Nations University - International Institute for Software Technology, Macao SAR, China, Pablo Ruben Fillottrani, National University of the South, Argentina

Schmidt Axel, Technische Universität Darmstadt, Germany, Melanie Volkamer, CASED, Germany

Fairchild Alea and Bruno de Vuyst, Vesalius College, Belgium

Shareef Mohamed, Adegboyega Ojo, Zamira Dzhusupova and Tomasz Janowski, Center for Electronic Governance United Nations University IIST , Macau

Ferigato Carlo, Joint Research Centre of the European Commission, Italy, Luigi Massimiliano Gusmini, Otolab, Italy

Shareef Shareef, Elias Pimenidis, Johnnes Arreymbi and Hamid Jahankhani, University of East London, UK

Fraefel Marianne, Alessia Neuroni and Reinhard Riedl Competence Centre for Public Management and E-Government, Bern University of Applied Sciences, Switzerland, Stefanie Knocks, Institut für Kommunikations- und Medienwissenschaft, University of Berne, Switzerland

Sharif Hossein and University of Portsmouth, UK and Mohsen Paghaleh, University of Salford, UK

Fragale Filho Roberto, Fundação Getúlio Vargas and Universidade Federal Fluminense, Brazil

Sibanda Omphemetse, UNISA, South Africa

Freitas Fred and Heiner Stuckenschmidt, Knowledge Representation and Knowledge Management Research Group, Computer Science Institute, University of Mannheim, Germany, Zacharias Candeias Jr., 3 Information Technology Agency for the State of Pernambuco – ATI/PE, Brazil, ,

Stoica Virgil and Andrei Ilas, Al. I. Cuza University of Iasi, Romania

Gamero Casado Eduardo, Universidad Pablo de Olavide, Spain

Tauber Arne and Thomas Rössler, E-Government Innovation Center, Austria

Glassey Olivier, IDHEAP / SPAN, Switzerland

Thiha Amara, Uppsala University, Sweden

Goodman Nicole, Carleton University, Canada

T'Jampens Bernard, Capgemini, Belgium

Gordon Inglis, Metro Vancouver, Canada

Treacy Michael and John O'Sullivan, Property Registration Authority (Ireland), Ireland

Gronier Guillaume and Mathieu Lambert, CRP Henri Tudor, Luxembourg

Turki Slim, CRP Henri Tudor, Luxembourg

Grundén Kerstin, University West, Sweden

van Veenstra Anne Fleur and Marijn Janssen, Delft University of Technology, The Netherlands

Hashim Rugayah, Universiti Teknologi MARA (UiTM), Malaysia

Verdegem Pieter and Jeroen Stragier and Gino Verleye, Ghent University-Research Group for Media & ICT-Interdisciplinary Institute of Broadband Technology, Belgium

Haughey Aisling and John Byrne, Revenue Commissioners

Verdezoto Nervo, Center of Information Technologies, Escuela Superior Politécnica del Litoral, Guayaquil, Ecuador

Heikkinen Anssi, Ville Seppänen and  Henri Lehtonen, University of Jyväskylä, Finland

Walsh Susan, Irish Revenue Commissioners, Ireland

Hellman Riitta, Karde AS, Norge

Wang Jiang and Maosheng Lai, Department of Information Management, Peking University, China

Hellman Riitta and Terje Grimstad, Karde AS, Norway

Wohlers Tony, Cameron University, USA

Heneghan Beatrice, Limerick County Council, Ireland

Yildirim Imamoglu Meltem, Ministry of Finance, Turkey, Izzet Gokhan Ozbilgin, Capital Markets Board of Turkey, Ankara/Turkey

Hepburn Paul, Institute of Political and Economic Governance, University of Manchester, UK

Yonazi Jim and Sol Henk and Albert Boonstra, University of Groningen, The Netherlands

Hjouj Btoush Mohammad, Balqa Applied University, Jordan

Yucel Okan, Middle East Technical University - Informatics Institute, Turkey

Hussain Moiz and Ireni Akoijam, National Informatics Centre, India

Zhao Fang, American University of Sharjah, UAE

Islam M Sirajul, Örebro University, Swedish Business School (Informatics), Sweden